Customer Service Sales Associate

Experience

Stovers Liquidation Oak Ridge, TN

Cashier/Sales Associate 08/2023 - Present

Built rapport with clients by providing quality customer service and problem solving Established personal connections with customers, exceeding customer service expectations Communicated with customer support for clarity on questions that were not answered in the online FAQs Accurately tracked customer orders, identified, and resolved any issues during order fulfillment As a cashier, I have developed a solid foundation of skills essential for providing excellent service in a retail environment. Proficient in handling transactions accurately and efficiently, I am adept at processing payments, issuing receipts, and managing cash drawers with precision. My strong communication skills enable me to interact effectively with customers, ensuring a positive shopping experience and addressing any concerns they may have. With a keen attention to detail, I am vigilant in maintaining the integrity of transactions and adhering to company policies and procedures. Additionally, my ability to work collaboratively with team members contributes to a seamless and customer-centric checkout process. Committed to delivering exceptional service and fostering customer satisfaction, I am dedicated to upholding the highest standards of professionalism and reliability in my role as a cashier Oak Ridge Nursery School Oak Ridge, TN

Daycare Teacher 05/2022 - 08/2023

Cultivated a highly motivated team of volunteers within the program who could act as mentors and role models Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play

Provided a safe, comfortable, and stimulating environment for children Developed a curriculum that included reading, math and language arts, including self-control skills Applebee's Oak Ridge, TN

Server and Bartender 05/2006 - 11/2022

I have worked for this company off and on for many years. Passionate and dedicated customer service professional with 24 years of experience in delivering exceptional support and satisfaction. Known for my strong communication skills, empathy, and problem-solving abilities, I thrive in fast-paced environments where I can effectively address customer inquiries, resolve issues, and ensure positive experiences. Eager to bring my expertise in customer relationship management to a dynamic team where I can contribute to enhancing client satisfaction and fostering long-term loyalty. U.S. Bank Knoxville, TN

Teller/Customer Service 04/2016 - 05/2017

As a bank teller, I have honed a diverse set of skills crucial for providing exceptional service in a financial institution. Proficient in cash handling, I am meticulous in ensuring accuracy and compliance with banking regulations. My strong interpersonal skills enable me to effectively communicate with customers, providing them with personalized assistance and addressing their inquiries and concerns promptly. With a keen eye for detail, I excel in processing transactions efficiently and maintaining precise records. Additionally, my ability to work well under pressure and prioritize tasks enables me to thrive in fast-paced environments. Committed to upholding the highest standards of professionalism and confidentiality, I am dedicated to delivering a positive banking experience for every customer Us Cellular Call Center Knoxville, TN

Customer Service Reprentative 05/2003 - 04/2004

Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)

Responded to more customer service inquiries, including a large percentage of self-service calls Analyzed and responded to several customer service tickets, which resulted in more than minor or major resolutions Skills

Customer service, Restaurant experience, Communication skills, Food service, Time management, Computer literacy, English, Guest services, Microsoft excel, Microsoft word, Front desk, Sales, Hospitality, Microsoft office, Windows, Cashiering, Cash handling, Typing, Writing skills

Rachel Purnell

865-***-**** ad5u6w@r.postjobfree.com Oak Ridge, TN Education

Oak Ridge High School Oak Ridge, TN

Childcare 05/2003

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