Customer Service Case Manager
Resume:
RAYMOND "DOC"
HECHLER
R
H Marion, Illinois ****9,
ad5u6i@r.postjobfree.com
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at
troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong
background cultivating positive relationships and exceeding goals.
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
SKILLS
Creative Problem Solving• Family Counseling• Organizational Skills•
Conflict Resolution• Emotional Intelligence• Multicultural Sensitivity•
Budget Management• Community Outreach• Program Management•
Public Speaking• Staff Supervision• Project Coordination•
Attention to Detail• Calendar Management• Fundraising Support•
EXPERIENCE
January 2007 - December 2014Lutheran Social Services/Prisoner and Family Ministries
Social Worker/Case Manager Thru Amercorps-Vista Programs Marion, Illinois
Provided support to volunteers by coordinating schedules and providing necessary resources.•
Developed relationships with community organizations to strengthen partnerships.•
Managed incoming calls and email correspondence related to operations.•
Supported recruitment of volunteers through advertising campaigns and personal outreach.•
Accomplished educational goals by selecting appropriate curricula and class structures.•
Counseled individuals on health concerns, interpersonal relationships and financial matters.•
January 1960 - December 2004United States Military
World Wide
January 2000Substitute Teacher
Southern Illinois Region From Cairo IL to Mt. Vernon IL
Upheld school discipline standards for individual students and entire classroom.•
Kept students safe and secure with vigilant monitoring.•
Led learning activities to boost emotional and social growth, helping students develop soft skills.•
Explained core concepts and promoted critical thinking to assist students with assignments.•
Reviewed and implemented prepared lesson plans to maintain class continuity.•
Taught lessons to classes in all subjects including Special Education students•
Handled instructional, assignment and testing needs to maintain course progress.•
Communicated effectively with students, parents, and staff members.•
Graded student work according to established guidelines.•
Attended faculty meetings, professional development workshops, and other school events.•
Demonstrated flexibility in adapting to different grade levels or subject areas.•
Administered tests, quizzes, and assessments as directed by regular teacher.•
Maintained positive learning environment for students.•
Followed and implemented lesson plans provided by regular teacher.•
Managed classroom activities in absence of regular teacher.•
Maintained confidentiality regarding student records and information.•
Provided constructive feedback on student performance and progress.•
Collaborated with other teachers to share resources and strategies.•
Assisted students with completing assignments and understanding material.•
Monitored student behavior and enforced classroom rules.•
Prepared instructional materials as needed for lessons or activities.•
Equipped learners with social and communication skills.•
Tracked performance using quizzes, assignments, and assessments.•
Fulfilled course objectives through organized lessons and assessments.•
Used textbooks and course content for lesson planning.•
Covered assigned tasks and implemented lesson plans.•
Distributed and collected student assignments, quizzes and examinations.•
Engaged special needs students in reinforcement learning and practical activities.•
Monitored and protected students from danger and negative influence.•
Monitored students boarding and exiting busses.•
Supervised student activities outside classes.•
Distributed learning materials to students for revision and assessment.•
Supplemented learning via computers and audio-visual presentations.•
Supported student learning needs with clear instructions and technology.•
Kept class records updated with student information.•
EDUCATION
Bachelor of Arts (B.A.) - World/American History and Government
Southern Illinois Ufniversity, Carbondale IL
Master of Arts (M.A.) - C&i/Special Education
Southern Illinois University, Carbondale IL
Master of Arts (M.A.) - Social Work-Children Family Services/Mental Health
Southern Illinois University
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