Service Representative Customer
Resume:
Charissa Elliott
Customer Service Representative (CSR)
Houston, TX 77042
*********@*****.***
I have experience with using Microsoft Word, PowerPoint, and Excel. I am a quick study and love learning new ways of doing things. I also have experience entering data and also answering phones. I care that each person has the best experience I can give them professionally.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Care Associate
Continuum - Richmond, VA February 2024 to April 2024
Assisted customers with a warm and professional attitude. Created payment arrangements, extensions, service orders. Assisted customers with questions. Booked appointments for electric services. Managed customer accounts. Handled inbound calls, and outbound calls. Kept records of customer complaints.
Customer Service Representative
AT&T - Lafayette, LA May 2022 to October 2023
Assisted customers with a warm and professional attitude. Processed orders, exchanges, refunds and customer transactions. Assisted customers with questions. Booked appointments. Managed customer accounts. Handled inbound calls, and outbound calls. Kept records of customer complaints.
Retail Sales Consultant
Prime Communications - Farmerville, LA September 2021 to May 2022
Consult with customers about technological needs and issues, then recommend the best items that will meet those needs and anything that will make their experience more rewarding.
Customer Care Representative
Asurion - Houston, TX June 2020 to February 2021
Act as main point of contact for escalated calls and request for insurance claims. Adhere and meet service level agreements and performance goals as set by the supervisor. Monitor and/or complete production, as applicable. Manage customer complaint resolution. Work with supervisors drive efficient case handling and quality. Work with supervisors to create efficient work plans and trending root cause. Support cross-functional process improvement efforts and provide feedback to other business partners.Perform other duties as required or assigned.
Utilities Debt Collection Agent
iQor - Houston, TX March 2021 to July 2021
Answering inbound calls, then taking payments by credit, debit, or check, or negotiating payment plans.
Providing customers with other options for getting help with electric bills and de-escalating calls.
Correctional Officer
Winn Correctional Center - Winnfield, LA January 2017 to July 2018
Secure inhabitants and facility, use radio and phone for communication, keep detailed log books, constant inventory, monitor cameras, and type up documents using Microsoft Word and Excel
Assistant Home Manager
Community Bridges, Inc. (CBI) - Ruston, LA October 2016 to March 2017
I provide help with our consumers daily living such as: cooking, cleaning, helping them dress, and maintaining a stable way of life.
Education
Some College in Accounting and Psychology
Louisiana Tech University for Accounting - Ruston, LA
2002 to 2005
Diploma in General
Farmerville High School - Farmerville, LA
1998 to 2002
Skills
-review claims
-adjust claims
-review eligibility
-update accounts
-document accounts
-team work
-communication
-knowledge of insurance procedures
-data entry
-professional verbal and written skills
-knowledge of Microsoft Office systems
-schedule appointments
-multi line usage
-client management
-B2B
-quality assurance
-confidentiality
-de-escalation
Contact this candidate