Payroll Specialist Customer Service

LINETTE MILES

Pueblo, CO ***** 719-***-**** ad5u66@r.postjobfree.com

Highly motivated, resourceful and high performing individual eager to apply skills across wide range of operational and administrative activities. Detail-oriented, with superb people-skills and a collaborative attitude. Proven track record supporting professional needs with well-organized precision. Passionate about delivering superior work outcomes.

Excellent Written/Oral Communication

Advanced MS Office Suite Proficiency

Executive Support

Interpersonal Skills

Strong Analytical Skills

Self Starter

Time Management/Organizational Skills

Client-Facing/Patient Advocacy

Documentation and Recordkeeping

Project Management

Payroll Specialist, 05/2022 - 04/2023

Paychex, Inc – Remote

Resolved payroll discrepancies quickly and successfully. Provided customer service to employees regarding payroll inquiries and issues. Handled confidential and sensitive information with discretion and tact. Screened calls and emails and responded accordingly to support executive correspondence. Answered high volume of phone calls and email inquiries. Worked with senior management to initiate new projects and assist in various processes. Updated spreadsheets and databases to track, analyze, and report on performance and sales data. Strong problem solving and analytical skills to resolve employee questions and issues with company policies. HIM Administrative Supervisor, 07/2014 - 02/2022

Ciox Health – Remote

● Updated reports, managed accounts, and generated reports for company database.

● Provided high-level administrative support to C-suite and Senior Management.

● Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.

● Established workflow processes, monitored daily productivity, and PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

implemented modifications to improve overall performance of personnel.

● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

● Scheduled office meetings and client appointments for staff teams.

● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

● Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

● Coordinated with other ancillary clinics and departments in carrying out operational and administrative functions.

● Worked collaboratively to support and manage projects with with external partners to meet all timeline and reporting goals. Senior Account Manager, 05/2006 - 05/2014

Cardinal Health – Colorado Springs, CO

● Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.

● Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for [4] executives.

● Assisted senior management with major initiatives and projects.

● Handled scheduling and logistics planning for conferences and monthly meetings.

● Processed travel expenses and reimbursements for executive team and senior management group.

● Reconciled and processed expense reports for 20 internal and field personnel.

● Participated in regional cross-functional teams to drive clinical improvements.

● Utilized key operational metrics to evaluate performance to help track revenue and financial trends.

● Researched, proposed, and implemented vendor agreements to decrease costs and improve services.

● Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.

● Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.

● Transcribed meeting minutes to support sales, business development and senior management teams.

● Coordinated with other departments in carrying out administrative functions. Bachelor of Science: Business Administration And Management, 05/2008 University of Phoenix - Tempe, AZ

HIM Certified Release of Information Specialist

Certified in Typing Speed and Proficiency

EDUCATION

CERTIFICATIONS

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