Customer Service Rep

Aisha Zeigler

ad5u5s@r.postjobfree.com 202-***-****

SUMMARY

Seeking role as Customer Support Representative with 8 years of experience in customer service roles. Skilled in communication, multitasking, and proficient in CRM systems and data entry. Holds a Bachelor's Degree in Business Management and a High School Diploma.

WORK EXPERIENCE

Davita Remote

Customer Service Rep May 2022 - Oct 2023

• As a Customer Service Representative at Amazon Logistics, I was responsible for managing customer inquiries and complaints, ensuring a high level of customer satisfaction. My role involved troubleshooting and resolving product issues and concerns, documenting and updating customer records based on interactions, developing and maintaining a knowledge base of evolving products and services, and providing accurate, valid, and complete information by using the right methods and tools. I also contributed to team effort by accomplishing related results as needed, maintaining customer trust by keeping service information confidential. Amazon logistics

Customer Service Rep Dec 2017 - Apr 2020

• Demonstrated professionalism and empathy in managing customer queries and complaints, processed orders, forms, and requests, meticulously maintained records of customer interactions, and provided valuable feedback to enhance the customer service process.

Nationwide Remote

Customer Service Rep Feb 2014 - Nov 2017

• As a Customer Service Representative, I was responsible for managing customer queries and complaints, ensuring high levels of customer satisfaction through excellent sales service. My role involved maintaining a positive, empathetic, and professional attitude towards customers at all times, processing orders, forms, applications, and requests, and keeping records of customer interactions, transactions, comments, and complaints. I also communicated and coordinated with colleagues as necessary, providing feedback on the efficiency of the customer service process.

EDUCATION

Morgan state

Bachelor's Degree, Business management

Csm

Associate's Degree, Human Resources

SKILLS

Excellent Communication Skills • Problem-Solving Abilities • Technical Proficiency • Time Management • Knowledge of CRM Software • Customer Relationship Management • Customer Support • Phone Handling • Active Listening • Presentation Skills • Adaptability

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