Customer Service Team Member

DESTINY SOWELLS

***** **** ***** **, ******** CITY, TEXAS, 77489, US 346-***-****

ad5u5q@r.postjobfree.com

Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. To maximize customer satisfaction and sales, a motivated Cashier is skilled at providing exceptional service, accurately handling money, and effectively managing store inventory. Team-oriented, with a strong commitment to promoting a positive work and shopping environment.

Cash drawer balancing

Customer direction

Shelf-cleaning

Excellent verbal communication

Customer service

Territory Sales Experience

Cash Handling

Store merchandise handling

Cash register operations

Sales

Refunds and exchanges

Refunds and exchanges

Receipt and refund issuance

Bagging assistance

Order taking

Check cashing

Price changes

Cleaning procedures

Written and verbal communication

High School // 2019

James Madison High School // Houston, TX

Some college (No degree)

The College of Health Care Professions - Corporate Office and Online Division // Houston, TX Cashier // April, 2020 to July, 2020

Raising Cane's Chicken Fingers // Houston, TX

Kept well-stocked cashier lanes and store shelves to promote strong sales. Am in charge of taking orders from customers.

Counted the cash in the register drawer at the start and end of each shift. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Put things on shelves and organize them.

Customers received directions and recommendations from me. Customers received directions and recommendations from me. Greeted customers with a smile and offered prompt and dedicated assistance. I'm doing some cash drops.

Kept an eye on self-checkout systems and offered assistance or intervention as needed. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Cashier // October, 2020 to February, 2021

Little Caesars Pizza // Missouri City, TX

Handled customer complaints and took the necessary steps to resolve their problems. I'm making use of a register system.

Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes. Quickly recorded transactions in the MICROS system to provide prompt service. Am familiar with and proficient in the use of safe food handling techniques. Was in charge of processing payments for items that were sold. Greeted customers with a smile and offered prompt and dedicated assistance. Label items with accurate prices and make sure that any price changes are handled quickly. Am in charge of taking orders from customers.

Counted the cash in the register drawer at the start and end of each shift. Cook // April, 2021 to June, 2021

Red Robin Gourmet Burgers and Brews // Pearland, TX I'm in charge of stock rotation and control to keep the kitchen and larder well stocked. Kept stations stocked and ready to use to maximize productivity. Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods. Prepared and flavored food that was nutritious, safe, visually appealing, and flavorful. Prepared and served a variety of dishes to the community's residents. Cooking stations are sanitized by me.

Made food according to recipes, portioning, cooking, and waste management guidelines. Taught new employees about proper food preparation, storage, kitchen equipment use, sanitation, and safety. Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment. Jewelry Sales Associate // August, 2021 to October, 2021 Dillard's // Pearland, TX

Mentored [1,500] new associates and coached them on marketing techniques and engagement strategies, resulting in more than $[10,355] in sales over the course of [2] months. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Handled cash, counted change, and stored coupons to keep the cash register balanced and organized. Copied, logged, and scanned supporting documents before filing everything in the client's files. Answered an average of [20] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Upsold warranties and purchase add-ons to customers to increase sales revenue and meet sales goals. Cook/Cashier // November, 2021 to November, 2021

Whataburger // Missouri City, TX

Kept track of everything.

Quickly memorized new menu items and ingredients to assist customers in selecting items that met their needs and preferences.

Got better.

Trained

Was in charge of representing

Cook/Cashier // May, 2022 to October, 2022

Burger King // Missouri City, TX

Packed food into bags and drink orders into carriers for to-go orders. Managed

Was responsible for processing up to [150] customer orders per day. Called out ticket numbers, paging, and texting customers to inform them of completed food orders. Kept an eye on things.

Kept stations stocked and ready to use to maximize productivity. Recorded customer orders and repeated them in a clear, understandable manner to reduce errors. Food Server // October, 2022 to January, 2023

Waffle House // Manvel, TX

Set tables for customers, adhering to established preparation procedures in order to provide excellent service and encourage repeat business.

Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.

Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions. Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.

Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen. Kept the register up to date by following proper billing, payment processing, and cash management procedures. Promoted efficiency by removing empty dishes, glassware, and silverware to reduce bussing times. Cook // May, 2023 to June, 2023

Little Caesars Pizza // Houston, TX

Kept stations stocked and ready to use to maximize productivity. Guided

Kept an eye on things.

I'm in charge of stock rotation and control to keep the kitchen and larder well stocked. Stocker // October, 2023 to December, 2023

Family Dollar // Missouri City, TX

Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.

Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard- free.

Used RF scanners to track merchandise and double-check container contents. Used industry-standard inventory software like [Software] on a regular basis. Priced merchandise, stocked shelves and took inventory of supplies Separated all of the debris and packaging from the boxes for recycling or disposal. Kept my work area clean, orderly, and safe.

ServSafe

First Aid/CPR Certified

CERTIFICATIONS

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