Customer Service Store Manager

DONALD KNOLL

Yakima, WA ***** 509-***-**** **********@***.***

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Regulatory Compliance

Labor Relations

Administrative Oversight

KPI Management

Inventory Management

Budget Control

Sales Development

Organizational Development

Attention to Detail

Strategic Decision-Making

Customer Service

Owner/Distributor, 04/2002 - 07/2018

Voortman Cookies – Eastern Washington

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation. Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

Store Manager, 07/2000 - 03/2002

Gottschalks – Union, WA

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Conducted regular performance reviews for staff members, providing constructive feedback and PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

opportunities for growth.

Store Manager, 10/1999 - 05/2000

Old Navy – Union Gap Wa

New store opening

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Assisted with hiring, training and mentoring new staff members. Trained new employees on proper protocols and customer service standards. Store Manager, 09/1995 - 10/1999

Target Stores – Yakima Wa

Implemented business strategies, increasing revenue and effectively targeting new markets. Managed purchasing, sales, marketing and customer account operations efficiently. Assisted in recruiting, hiring and training of team members. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager, 01/1977 - 02/1995

Kmartcorp – Various

Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Improved customer satisfaction through staff training in customer service and product knowledge. No Degree

Spokane Community College - Spokane, WA

Was recruited on a track scholarship but suffered a school ending illness which required year long rehabilitation My hobbies include care and walking my three rescue dogs, all aspects of gardening from my immense orchid garden to my yard full of irises, fruits and vegetables to my obsession with all aspects of model railroading from layout design to collecting!

EDUCATION

HOBBIES INCLUDE MY THREE DOGS, GARDENING AND MODEL TRAINS I have been retired and home for several years and feel the need to get back into the work place so as to keep my mind and spirt active and young!

ADDITIONAL INFORMATION

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