Data Entry High School

Katrina Turner

**** ******* **** #****

Las Vegas, NV 89108

Cell. 602-***-****

***********@*****.***

SUMMARY:

Resourceful and Motivated individual with over 10 years of experience in Customer Support, Data Entry, Scheduling, and Providing excellent team support working with the public, disadvantaged youth, and adults, including the homeless population.

Professional skills

•Emergency response Training

•Group Maintenance

•Answer multiple lines.

•Records Management

•Medical Office Experience

•Insurance Verification

Education:

Chaffey Adult High School

High School Diploma

Ontario, Ca July 2006

Mesa Community College

Associate in Arts (Emphasis in Social Work)

Nov. 2021- present

Work Experience:

Power House Youth Facility

03/15/2022 – 03/06/2024

House Manager

Helping individuals acquire new skills that can be used in their daily lives.

•Assisting individuals with disabilities in maintaining their personal hygiene and grooming

•Preparing meals for residents who cannot prepare their own meals due to physical or mental disabilities.

•Monitoring residents’ activities to ensure their safety and compliance with rules and regulations.

•Supervising the activities of children in foster care in accordance with state licensing regulations

•Engaging in therapeutic activities with children and adults who have mental health issues or disabilities such as autism, cerebral palsy, Down syndrome, or intellectual disabilities.

•Maintaining a safe, clean environment for residents in group homes by monitoring their behavior and reporting any instances of unacceptable behavior

Consumer Cellular (Promotion)

10/2020 to 01/2023

Customer Engagement Specialist 3 (Full Time)

•Tactfully handles confrontational or stressful interactions with the public.

•Completes supporting paperwork and data entry as required.

•Accurately captures customer information.

Consumer Cellular

11/2018 to 09/2020 (promoted)

Expert Customer Service Rep/Tech Support (Full-time)

•Collaborate with peers on updates, code reviews, and end testing.

•Assists customers effectively by solving customer disputes.

•Discusses products offered and ensures customer satisfaction.

A

Front Desk Receptionist (Part-Time)

Econo Lodge Inn & Suites by Choice Hotels - Mesa, AZ

April 2020 to November 2021

Greet guest and check them in and out, fulfill guest request during their stay, answer telephone inquiries,

make reservations, and other duties as assigned.

•Run Night Audit and reports, review and see what needs to be communicated to the next shift’s staff.

Runs credit and debit card machine.

Keeps track of signatures, phone authorizations, etc for customers’ credit card payments (day cashier).

Balances cash, checks, credit card payments and debit card payments daily (day cashier).

Prepares daily bank deposits.

Leslie Pools (Temporary Agency)

02/06/2018- 12/18/2018

Kelly Services

Seasonal Customer Service Representative

Responsible for taking escalated calls triggered from Customer Feedback Portals

Identify opportunities for improving training presentations and documents.

Answer incoming calls and email requests.

Fast and efficient processing of all customer parts and orders

Accurate and knowledgeable answers to our customers’ questions.

Assist other positions from the Customer Experience Team as well as cross trained backup support in other departments including but not limited to contact center and product sales

REFRENCES UPON REQUEST

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