Social Media Los Angeles

Michael Dozier

Greater San Diego and Los Angeles Areas - Open to Relocation

424-***-**** ad5u4o@r.postjobfree.com linkedin.com/in/mjd74/ michaeljohndozier.com

Summary: Director of Delivery (DD)

With a dynamic background managing teams of up to 30 and budgets up to $12M, specializes in driving strategic initiatives in media broadcasting, video transport, and cloud services, including SaaS and PaaS and the successful execution of the projects and customer satisfaction. Solutions architect with AWS certification, rapidly adapts to digital platform transitions within cable companies, bridging legacy systems to IT-based solutions. Expert at quickly addressing complex challenges and adept at wearing multiple hats, applying deep expertise in both historical and emerging technologies to deliver innovative, user-centric solutions.

A collaborative, highly inspirational professional who has:

●Enhanced content delivery, achieving a 25% increase in audience engagement and a 30% growth in social media followers.

●Advanced cloud security, reducing breaches by 30%, downtime by 15%, and achieving a 95% compliance score.

●Developed certification programs, markedly increasing employee development participation and enhancing product quality assurance.

●Executed video streaming improvements, increasing quality by 20% and reducing buffering times by 15%.

●Implemented agile methodologies, accelerating product time-to-market by 30% and enhancing project predictability by 20%.

Areas of Expertise

Managed Service, IoT applications and Cloud Applications, Six Sigma Black Belt, Certified Chief Information Security Officer, Certified Information Security Manager, PMP, POPM, CSM, PSM, Operations Management, People Management, Program Management, Project Management, Technical Support

Technical Acumen

Systems: Cloud Systems Framework, CWDM Transport, CMTS, Application and Web Servers

Software & Applications: JIRA, Rally, ServiceNow, Microsoft Technologies

Languages & Frameworks: Oracle Cloud, Google Cloud Platform, Azure, Amazon Web Services, Python, GO, Java, Redhat and Centos, Linux, Linux Server Administration, NIST, COBIT

Methodologies: Waterfall, Lean, Agile, Scrum, Six Sigma

Certifications: Project Management Professional (PMP); SAFe 5 POPM (Product Owner Product Manager); Professional Scrum Master (PSM1); ITILv4 Foundation; SCTE/ISBE Digital Video Engineering Professional (DVEP); AWS Certified Solutions Architect Professional (AWS CSA); Certified Information Security Manager (CISM); Certified Lean Six Sigma Black Belt (CLSSBB)

Professional Experience

Los Angeles County Employee Retirement Association

Senior SCRUM Master – Sr. Project Manager Aug 2023 - Present

Oversaw strategic project initiatives at LACERA, driving significant efficiency improvements and process automation. Managed vendor relationships and project procurement, ensuring alignment with strategic goals.

Key Skills: Strategic Project Management, Process Automation, Vendor Relationship Management, Cross-Functional Leadership

Implemented Enterprise Contract Lifecycle Management and CMDB, reducing response times by 40% and enhancing incident management efficiency.

Developed internal curriculum for PMO policies and procedures, boosting team compliance and project alignment by 50%.

Directed high-visibility cross-team initiatives, facilitating international expansions and platform launches, resulting in a 35% increase in operational capacity.

Meta (Global Social Media Platform)

Sr. Security Project Manager CISM (Contract) (Project and Program Management) Nov 2022 - Aug 2023

Oversaw a 25-member team handling an $8M budget, steering cross-functional project initiatives, business strategy, fostering interdepartmental communication, and leveraging data insights for strategic decisions.

Key Skills: Cross-Functional Leadership, Data-Driven Decision Making, Strategic Communication, Project Execution, CSAT, Customer Feedback Mitigation Strategies, Project Plan

Enhanced user engagement by 25%, exceeding the 20% goal, via AI-driven recommendations and gamified experience, impacting user interaction positively.

Led user feedback campaign, integrating surveys and focus groups to align feature enhancements with user expectations, bolstering satisfaction.

Spearheaded analytics-driven strategy, unveiling user patterns, informing feature enhancements, and contributing to longer session durations.

Garnered executive recognition and established strategies as platform-wide models for feature development, demonstrating impactful leadership in a competitive market.

NBCUniversal (Media and Entertainment Leader)

Sr. Infrastructure Project Manager - Network (Contract) Apr 2022 - Nov 2022

Led a 25-person team, managed a $2M budget, optimized content delivery, and fostered industry-leading innovations.

Key Skills: Content Strategy, Cross-Functional Collaboration, Influencer Partnerships, Technology Adoption, Project KPIs

Increased audience engagement by 25% and viewership spiked within six months through a revitalized content strategy.

Boosted social media following by 30%, securing influencer partnerships and elevating brand presence and audience reach.

Enhanced content creation and distribution efficiency by 20%, integrating new technologies and streamlining workflows.

Conducted team training on new tools, ensuring proficiency and adoption, directly improving operational efficiency.

Implementations of E2E IoT Provisioning Systems, Deign, Engineering, Monitoring for Several Tier 1 Telecom Operators

Nokia (Telecommunications Leader)

Sr. Customer Program Manager LWM2M (Contract) Aug 2021 - Mar 2022

Led a team of 30 and managed a $6M budget, focusing on cloud technology training, which enhanced client engagement and increased contract renewals.

Key Skills: Technical Training, Client Engagement, Technical Solutions, Proposal Development (RFP), Policies and Procedures

Elevated contract renewals by 20% through hands-on technical expertise and client-focused solution delivery.

Pioneered privacy metric systems, obfuscating PI/PII data and revamping internal data access, bolstering data security.

Reduced system downtime by 30%, enhancing cloud service performance and scalability and ensuring high client satisfaction.

Led cloud infrastructure optimization, improving efficiency and security, positioning the company for future growth.

Implementations of E2E IoT Provisioning Systems, Deign, Engineering, Monitoring for Several Tier 1 Telecom Operators

AT&T (Telecommunications Giant)

Cloud Security Program Manager Jan 2018 - Aug 2021

Directed an 18-person team, administered a $12M budget, and fortified cloud security across multiple platforms.

Key Skills: Cloud Security Strategy, Cross-Functional Leadership, Incident Management, Compliance Adherence

Enhanced security measures, decreasing breach risk by 30%, improving vulnerability resolution by 20%, and reducing downtime by 15%.

Overhauled security protocols, attaining a 95% compliance score, and minimized incidents by 40%, contributing to a 20% increase in client growth.

Spearheaded a critical cloud infrastructure transition, maintaining robust cyber defenses and achieving full industry compliance.

Vid Evolution Entertainment Private (Video Streaming Innovator)

Sr. Technical Program Manager Feb 2016 - Dec 2017

Guided a team of 22, enhancing video streaming technology.

Key Skills: Program Management, Agile Methodologies, Cross-Functional Collaboration, Strategic Planning

Accelerated product time-to-market by 30%, increased innovation by 25%, and enhanced team productivity by 15% through cross-team collaboration and robust program management.

Streamlined software development lifecycle and improved project adaptability, achieving a 20% reduction in time-to-market.

Implemented agile practices, enhancing project predictability by 20% and optimizing resource utilization, thereby boosting team engagement.

Cisco Systems (Global Networking Leader)

Program Manager – Engineer 3 Jun 2012 - Feb 2016

Led 8 engineers, managed a $12M budget, executed OCAP/IPTV projects, and strengthened client and vendor relationships.

Key Skills: Project Lifecycle Management, Technical Leadership, Client Relations, Risk Mitigation

Fostered a proactive learning environment, integrating Cisco technologies to significantly improve project delivery timelines and bridge the engineering team's skills gap.

Led a complex network enhancement project, boosting operational efficiency and cybersecurity while streamlining project processes to enhance client satisfaction and team adaptability.

CableLabs (Innovation and R&D for the Cable Industry)

Certification Program Manager May 2009 - Jun 2012

Managed an 8-member team and a $6M budget, revolutionizing video distribution and spearheading interactive media certification.

Key Skills: Architectural Redesign, Technical Writing, Specification Development, Team Oversight

Developed and implemented a comprehensive certification program, boosting employee professional development and enhancing video distribution architecture.

Established a robust certification framework, significantly advancing product quality assurance and positioning the company as a leader in industry development.

Additional Experience

Motorola Video Network Engineering Consultant

Comcast NE&TO Systems Integration Consultant & Senior Video Engineer, CRAN Network Engineer

CCOR Senior Network Implementation Engineer

AT&T Labs Consultant & Technical Project Network Engineer

Verizon Data Services Broadband Activation Assignment and Inventory Services

United Space Alliance Technical Project and Vendor Management

Scientific Atlanta Digital Subscriber Network Engineer

Education

Master of Science (MS) in Information Technology, focus in Security Colorado Technical University

Bachelor of Science (BS) in Information Technology, focus in Security Colorado Technical University

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