N A Customer Service
Resume:
D A N A
C O N T A C T
■ PHONE: 803-***-****
EMAIL:
*************@*****.***
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ADDRESS: COLUMBIA, SC
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P R O F E S S I O N A L
S U M M A R Y
I am a committed college student and
state legislative intern. In whatever I
do, I work really hard. I'm quick to pick
up new skills and adapt to new
routines. Experienced in managing
teams and achieving project goals, the
team leader is proactive.
demonstrated ability to develop and
enhance processes to boost
production and efficiency.
professional with a focus on achieving
results and experience building
successful teams. able to use data
and technology to generate creative
thinking and lucrative expansion.
R E F E R E N C E S
Evon Griffin - Randolph's Landing
Manager Former Manager
*********-*******@*****.***
Gina Rojas - CocoBowlz
Owner Former Boss
*********@*****.***
Julie Cox - Capitol Information
Affiliates (CIA
Lobbyist Boss
****@***-**.***
2023.01 - 2024.01
2022.06 - 2022.08
2020.08 - 2022.06
E X P E R I E N C E
Manager
CocoBowlz, COLUMBIA, SC
Cashier
Randolph's Landing, Manning, SC
News Reporter
The Manning Times, Manning, SC
Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
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Mentored and trained new employees on company policies and procedures.
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Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
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Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
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■ Monitored team productivity and performance to support goals. Utilized strong analytical and problem-solving skills to address operational issues.
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Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
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Operated cash register and accurately processed payments, returns, and exchanges.
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Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
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Built and maintained positive working relationships with co-workers.
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Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
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Generated creative story ideas, researched facts, and wrote compelling news pieces.
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■ Analyzed data sets to uncover meaningful insights for stories. Conducted interviews with subject matter experts to gather information for stories.
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Created multimedia content by combining text, audio, images, and video elements.
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Managed social media accounts to promote coverage of newsworthy topics.
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■ Researched current events and trends in the news industry. Collaborated with colleagues on special projects and investigative reports.
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M C C O Y
Lobbyist Intern 2024.01 - Present
Capitol Information Affiliates, COLUMBIA, SC
■ Produced unique and captivating news stories.
Conceptualized story ideas and wrote, shot and edited news stories for on-air broadcasting.
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Effectively communicated with legislators, staff and other stakeholders to advocate for key legislative initiatives.
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Maintained updated records regarding contributions made by clients towards political campaigns or causes they supported.
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Analyzed potential impacts of pending legislation on clients' interests by researching existing laws and regulations.
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Collaborated with a team of professionals on projects involving research into regulatory matters affecting client operations.
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Developed detailed knowledge of current legislation and policy issues related to the industry.
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Expected graduation May 2026
E D U C A T I O N
University of South Carolina,
Columbia
Undergraduate : Mass Communcations Candidate
S K I L L S
Performance Management
Business Development
Staff Development
Workforce Management
Strategic Planning
Time Management
Complex Problem-Solving
Performance Evaluations
Lead Generation
Team Leadership
Contact this candidate