Service Desk Agent
Resume:
Motivated and experienced Service Desk Agent, IT Service Desk, and
Administrative Assistant professional with a passion for problem- solving and customer service with the ability to work on multiple projects by providing solutions to complex problems while maintaining strict confidentiality. Proven track record of success in resolving IT issues and providing technical support to end users. Strong creative and analytical skills. Team player with an eye for detail. Profile
E X P E R I E N C E E D U C A T I O N
ALTRON SYSTEMS INTEGRATION
1 November 2020 to 31 December 2021
SERVICE DESK AGENT
Assist clients with basic technical issues e.g. password resets.
Analysing production network issues to suggest corrective action.
Utilizing troubleshooting mechanisms and escalation processes.
1351 Mbambisa street
Klipspuit ext 4 1809
ad5u2d@r.postjobfree.com
24 August 1989
L S E R V I C E M D E S K A G E N T /
A D M I N I S T R A T I V E A S S I S T A N T
LINDIWE MADONSELA
The Beauty Hub Academy
2022 - 2023
LEVEL 4 NATIONAL
CERTIFICATE IN BEAUTY
THERAPY
Code C1
Course Includes: - Facial skin care
Cleansing, Exfoliators, Advanced
Skin Analysis, Massage, Masks, Brow
shapingand many more
IMPERIAL MOTUS COMMUNITY TRUST
June 2023 to January 2024
ADMINISTRATION ASSISTANT
Filing and keeping data in storage
Performing research
Answering phone calls
Welcoming and greeting guests
Assist in the preparation of regularly scheduled reports Order office supplies
Provide general support to visitors
Managing databases
TEACHING ENGLISH AS A
FOREIGN LANGUAGE COURSE
TEFL Professional Institute -Teacher
Record
Obtained April 2024
Planning, preparing and delivering
lessons
Preparing teaching materials
Helping pupils improve their listening,
speaking, reading and writing skills in
individual and group sessions.
Checking and assessing students’
work, and providing feedback.
Home care,Make up,Body Massage,
Swedish massage, Deep tissue
massage, Waxing and Hot and Cold
wax strips
Calm Under Pressure
Technical Skilled
Computer Proficiency
Adaptability
Strong Communication
Conflict Resolution
Data Recovery
Customer service
R E F E R E N C E
ALTRON SYSTEMS INTEGRATION
SIBONGISENI KHUMALO
ILIKA
THABO MWALE
ILIKA
RETRENCHMENT ASSIST
January 2018 – April 2020
March 2015 - August 2015
IT SERVICE DESK
First line support
Assigning calls to specific departments
Following up on customer issues till resolution
Unlocking Accounts
Analysing customer issue
Clearing Queues
ADMINISTRATION ASSISTANT
Maintaining general administrative and Clerical support including mailing, scanning, faxing, and photocopying.
Perform data entry and scan documents.
Answer phone calls promptly and use good judgment to prioritize the distribution of messages promptly
Maintaining office supplies
Scheduling meetings and travel
Welcoming and greeting guests
Creating and managing written communication
L S E R V I C E D E M S K A G E N T /
A D M I N I S T R A T I V E A S S I S T A N T
LINDIWE MADONSELA
RETRENCHMENT ASSIST
DENNIS MAISIRI
Administering service requests and official communication processes.
Assisting in ticket management.
Provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Investigate and react to any live issues that might arise. Answering incoming calls from clients and attending to their inquiries.
IMPERIAL MOTUS COMMUNITY
TRUST
LERATO BADIMO
Grade 12
2006 - 2010
KLIPSPRUIT WEST SECONDARY
SCHOOL
Proud Skill Development College
2017
ADVANCED CALL CENTRE AND
COMPUTER LITERACY COURSE
S K I L L S
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