Customer Service Data Entry

CARLOS BRATHWAITE

Sacramento, Ca ***** 916-***-**** ad5u1z@r.postjobfree.com

Professional Summary

Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent and team environments.

Skills/Strengths

• Data Entry

• Receiving Support

• CRM

• Multi-line Phone

• Microsoft Office

• Zoom

• Government Contracts and Grants

• Team Player

• Organizational Skills

• Quick Learner

• Strong Communication Skills

• Adaptability

Work History

Administrative Assistant 11/2023 to Current

Centennial United Methodist Church – Sacramento, CA

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Executed record filing system to improve document organization and management.

• Scheduled office meetings and client appointments for staff teams.

• Created and maintained databases to track and record customer data. Program Specialist 02/2022 to 07/2023

RCAC – Sacramento, CA

• Project management, attended coordination meetings, participated in contract teams, reported on contract activities.

• Reporting, budgeting, assisting TAP (Technical Assist Provider). Data integrity, auditing travel claims and vouchers. Assisted in routine maintenance of data stored in Unanet, RCAC's project management system.

• Tracked contract data, prepared reports, and provided data to GCA lead and State Waterboard team.

• Serve as liaison between contract leads and GCA on program data and information needed for reporting and invoicing purposes.

• Maintain and oversee current auditable contract files, processes and other contract-related documentation using paper copies, electronic files and electronic database records.

• Work and coordinate with field staff members and/or subcontractors to ensure timely delivery of monthly and quarterly report information to be provided to program funding source (California State Waterboard). Initial Disclosure Specialist 10/2021 to 01/2022

Ultimate Staffing – Sacramento, CA

• Reviewed loan disclosures to ensure they are in compliance.

• Reviewed files for completeness

• Escalated Adverse file as needed to management.

• Provided initial loan disclosures to the borrower.

• Ordered Flood certification.

• Ordered tax transcripts from the 4506T.

• Analyzed for compliance.

• Uploaded client’s information

Mortgage Specialist II 03/2020 to 09/2021

Summit Funding, Inc – Sacramento, CA

• Coordinating sub-servicing and interim servicing of home mortgage

• Uploading borrower's information into specific database

• Reconciling borrowers initial impounds, borrower information, and reasonable test on Unpaid.

• Principal

• Preparing delinquent reports and performing collection calls on mortgage payments.

• Processing mortgage payments, determining distribution of payments to appropriate centers

• Analyze for completeness and accuracy.

• Creating delinquent reports and providing recommendations for collections.

• Trouble shoot and resolve borrowers' inquiries on incorrectly reported data and account questions. Customer Service Representative 09/2015 to 10/2019 VSP

Role: Evaluated customer account information to assess current issues and determine potential solutions.

• Consulted with customers to determine best methods to resolve service and billing issues.

• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

• Reviewed account and service histories to identify trends and issues.

• Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions. Business Consultant 10/2009 to 08/2015

TeleDirect

Role: Managed over $5M in client accounts while achieving 98% Client Satisfaction Scores.

• Maintained excellent customer relationships.

• Analyzed, identified, and implemented new procedures and processes to improve my clients' experience.

• Attended multiple training and workshops to improve my customers' satisfaction.

• Conducted Sales Presentations for various industries, markets, and business sectors. Phone Banker II 05/2008 to 12/2008

Wells Fargo

Role: Provided customers with company products and inquiries via phone and computer in a call center environment.

• Completed transfers and account upgrades.

• Maintained accurate account balances.

• Utilized problem solving skills to find solutions to a variety of issues. Loan Servicing Specialist 04/2003 to 12/2006

Wachovia/Home Eq

Role: Loan Processor (data entry) added all customer info into system with 100% accuracy.

• Shipped new files to customers.

•Trained new employees on company products and services. Religious Program Specialist 10/1990 to 10/1994

United States Navy

Role: Supporting chaplains of all faiths and religious activities of the command; maintaining records, ecclesiastical documents, and references of various faith groups.

• Determining, developing, managing, and maintaining the administrative and logistical support requirements of religious programs and facilities aboard ships, shore stations, hospitals, Marine Corps units and other sea service commands.

• Supervising chaplain's office personnel; performing administrative, clerical and secretarial duties. Education

High School Diploma

Cordova Senior High School 1990 - Rancho Cordova, CA Certifications

United States Navy School of Administration 1991

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