Customer Service Data Entry
Resume:
Diana Wright-Ceballos
Muldrow, OK *****
****************@*****.***
Being a team player and getting along well with my coworkers is a top priority with in any company that I, work for. I strive at giving out excellent customer service to my patients and any vistors that I come into contact with on daily basis.
Willing to relocate to: Dallas-Fort Worth, TX - -
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Billing Specialist
LPG Inc. - Fort Smith, AR
August 2022 to February 2024
Billing insurance for all PI and AR Medicaid -and SoonerCare. I also do prior authorizations and verification. While doing claims I will handle and follow up on claims not yet processed and claims in denial that I will then send all supporting documentation. I also help with check in and collections. I also, help in the Revenue Cycle and updating patients accounts and posting. During verification, I will also, request for any authorizations needed in order to have less stress on the members to make sure that the least amount out of pocket would need to be spent.
Substitute Teacher
Van Buren Public Schools - Van Buren, AR
February 2022 to June 2022
Durning the breaks between my jobs due to the COVID outbreak, I would substitute for the school district as much as possible in Order to have some type of income. I caught COVID 3 times within a year. Advocate4Me Representative
UHC United Healthcare - New York, NY
January 2021 to January 2022
Members benefits verification while answering members concerns on COB, EOB, Claims denied or not correct. We look into all aspects of members concerns and if it’s not part of our medical like RX or visions then we connect them to the correct dept for assistance. Verification of members health plan while entering data into the UHC Database. We would also, check for any prior authorizations that might be needed in order for member to have accurate coverage. Entering the data, I could type 55-65 WPM with minimal corrections.
Patient Service Representative
Mercy Tower West - Fort Smith, AR
August 2020 to August 2021
1. Scheduling patients for imagings
2. Data Entry of patients demographics
3. Verification of Insurance
4. Collecting copays and collecting money from patients for services billed. 5. Checking and making sure that VA patients have referrals and that it is entered into chart appropriately for proper billing.
Office Manager
Arkansas Physical Therapy - Van Buren, AR
April 2017 to March 2020
Scheduling and registering patients for therapy. Call and getting referrals and pre-authorization from patients insurance for services. I would then bill patients insurance and when EOB was received then I would bill the patients invoices of derives not covered. Ordered the office supplies and Managed all aspects of the clinic.
• Processed payments
• Processed billing, deposits and collections on a daily basis
• Processed mail
• Responsible for outgoing communications
Office Assistant/Receptionist
Arkansas Pediatric Therapy - Van Buren, AR
November 2016 to March 2020
I do the billing and insurance verification. Collect co-pays and scheduling. Supervisor
OK Foods Industries - Fort Smith, AR
June 2015 to June 2016
Supervisor of 30+employees on production line making sure product was being run according to company policy. We did a lot of data entry into computer of the daily product. I also did employees timesheets. Education
Diploma
Paris High School - Paris, AR
August 1990 to May 1993
Skills
• Excel
• Microsoft Word
• Customer Service
• Microsoft Office
• Billing
• Clerical
• Data Entry
• Filing
• MS Office
• Receptionist
• Word
• Inventory
• Organizational Skills
• Time Management
• Outlook
• Quickbooks
• Scheduling
• training
• Insurance Verification
• Medical Billing
• Medical Office Experience
• Medical Scheduling
• Office Management
• Medical Records
• Epic (3 years)
• Computer skills
• ICD-10
• Medical terminology
• Communication skills
• Office experience
• CPT Coding
• EMR Systems
• Healthcare Management
• Medical Coding
• Accounts Receivable
• ICD-9
• Hospital Experience
• HIPAA
• Management
• Leadership
• Organizational management
• Developmental disabilities experience
• HIPAA
• Customer service
• Payroll
• Windows
• Typing
• Google Suite
• EDI
• Team management
• Training & development
• Epic
• Healthcare management
• Cash handling
• Clerical experience
• Medical records
• Quality control
• Accounts receivable
• Medical coding
• Manufacturing
• ICD-10
• QuickBooks
• EMR systems
• Medical terminology
• Hospital experience
• ICD-9
• ICD coding
• Documentation review
• Front desk
• Office management
• Medical office management
• HACCP
• Revenue cycle management
• Medical office experience
• Medical collection
• Communication skills
• Organizational skills
• English
• Microsoft Excel
• Cold calling
• Phone etiquette
• Operating systems
• Cash register
• Databases
• Data entry
• Insurance verification
• Computer literacy
• Computer skills
• Medical billing
• Medical scheduling
• CPT coding
• Microsoft Access
• Regulatory reporting
• Working with people with developmental disabilities
• Word processing
• Clinic
• Time management
• FDA regulations
• Writing skills
• Microsoft Word
• Microsoft Outlook
• Managed care
• Microsoft Office
• 10 key typing
• Cooking
• Sales
• Patient care
• Administrative experience
• Patient service
• Office experience
• Quality assurance
• Food safety
• Food processing
• Food industry
• Working with people with disabilities
• Health information management
• FMLA
• Public relations
• Hospitality
• Spanish
• Supervising experience
• Management
• Childcare
• Classroom experience
• EHR systems
• Medical receptionist
• Medical administrative support
• Pediatrics
• Analysis skills
• Payroll management
• Microsoft Powerpoint
• Teaching
• Basic math
• Skilled nursing facility
• Patient assessment
• Math
• Human resources
• Benefits administration
• Google Docs
• Appointment scheduling
• Schedule management
Certifications and Licenses
Driver's License
May 2019 to April 2027
HACCP Certification
October 2002 to Present
Assessments
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work motivation — Proficient
July 2023
Level of motivation and discipline applied toward work Full results: Proficient
Protecting patient privacy — Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
January 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Protecting patient privacy — Proficient
July 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical billing — Proficient
June 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Medical receptionist skills — Proficient
October 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Basic computer skills — Proficient
February 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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