Customer Service Case Manager

Tiffany DeanC INFORMATION

Summary:

Professional with extensive experience in production, distribution, and warehouse management. Proficient in a wide range of tasks including order pulling, inventory management, freight handling, and forklift operations. Skilled in ensuring the efficient and safe movement of materials while maintaining accurate records and adhering to quality standards. Adept at providing excellent customer service and handling inbound calls. Certified in CPR and AED with proficiency in Microsoft Word, Excel, and QuickBooks. Strong educational background complemented by a successful career spanning various industries including automotive manufacturing, retail, military logistics, and social services. Skills:

• Production and distribution

• Pulling orders

• Loading and unloading

• Inventory

• Packaging

• Freight handling

• Material Handling

• Shipments

• Stocking

• Forklift operations

• Quality inspections

• Routine maintenance

• Maintaing Accurate Records

• Warehouse Managing

• Shipping and Receiving

• Backroom Associate

• Visual merchandising

• Transportation Management

• Sanitation and procedures

• Typing skills WPM is 60

• Customer Service

• Inbound calls

• CPR and AED certified

• Efficient in Microsoft Word, Excel, QuickBooks.

Education:

General, Bogan High

Miami Southridge Senior High, Received High School Diploma Disability Studies, Arizona State University

Work Experience:

La Frontera, Phoenix, AZ July 2023 - Feb 2024

SMI case Manager

• Provide direct service crisis intervention, support, transportation and education to families and children, independently of, or in conjunction with, other in-home client services.

• It completes family needs assessments, makes appropriate referrals to collaborating partners and other community services as client needs indicate, ensures the continuity of care in the provision of comprehensive services to clients and assists in coordinating communications with other departments of the agency or with collaborators in accomplishing this function. Lucid Motors, Casa Grande, AZ Oct 2022 - May 2023

Material Handler/ Production Worker

• Ensures orderly production and distribution of products by pulling orders from inventory, delivering production materials and supplies where needed, and staging finished product final distribution.

• Contributes to the orderly operation of stock and/or materials storage area. Walmart Distribution, Casa Grande, AZ July 2021 - Oct 2022 Production Worker/ Receiving Unloader

• Handles and processes freight in a safe and correct manner through the facility to the Stores.

• Loads, unloads, order fills, packs, and/or processes freight in an accurate and timely manner.

• Tells management about unsafe working conditions, damaged products, or improper procedures in the facility.

• Uses freight handling equipment in a safe and correct manner. United States Army, AZ Nov 2018 - May 2022

Transportation Management Coordinator

• Mark and label cargo and freight shipments in accordance with regulatory requirements Document and inventory freight, cargo and material shipments of all types

• Perform system administrator duties such as installing software and uploading data to computer systems

• Prepare equipment, cargo and personnel for travel to airports, seaports and railways

• Request and coordinate transportation to meet a movement mission Geo Group, Florence, AZ Feb 2016 - Nov 2020

Case Manager

• Interviews newly admitted inmates/detainees.

• Conducts facility orientation for newly assigned inmates/detainees explaining rules and regulations of the facility, available services and programs, and the disciplinary and classification process.

• Provides individual counseling to inmates/detainees on an informal basis regarding work and housing assignments, adjustment problems, and family problems.

• Resolves day-to-day problems with counseling.

• Refers inmates/detainees with serious problems to professional counseling staff.

• Provides assistance to the inmates/detainees in obtaining needed services.

• Serves as a representative for the inmate/detainee at classification committee meetings.

• Monitors inmate/detainee custody, housing, job and program assignments to ensure all cases are reviewed in a timely manner.

• Conducts visits to inmates/detainees assigned to caseload who are housed in special housing.

• Reviews inmate/detainee medical status to determine eligibility to work in volunteer job assignments Direct Sales Representative/Broadband May 2013 - Oct 2015 DISH Network

• Demonstrated a good understanding of DISH Network’s services and technology.

• Evaluated consumer needs and recommended the appropriate programming packages.

• Maximized inbound calls and sold television entertainment services.

• Answered inbound sales inquiries.

• Assessed the consumers’ needs and offered appropriate products based off those needs.

• Effectively and thoroughly educated the customer regarding their equipment, programming package, and price.

• Provided a quality customer experience regardless of the inquiry or outcome.

• Achieved and exceeded established weekly, monthly, quarterly and annual sales goals.

• Processed completed sales and ensured 100% accuracy of the work order.

• Established performance plans

• Held daily meetings to include updates, product knowledge and performance related incentives.

• Handled escalated calls.

• Shadowed leads for knowledge.

• Held weekly performance-based contests.

Manpower, AZ July 2012 - Apr 2013

Forklift operator/ quality inspector

• Operated forklift in a safe and efficient way according to all relevant legislation, policies and procedures.

• Performed daily safety and maintenance checks.

• Clean forklift as scheduled/required.

• Ensure forklift is safely and securely stored.

• Participate in routine maintenance.

• Practice workplace safety.

• Maintained the upkeep of solar parts by replacing and ordering defective parts.

• Maintained accurate count of solar panels through a scanning system. Kmart, Phoenix, AZ Oct 2010 - July 2012

Warehouse Manager/ Backroom Associate

• Checked discounted clearance merchandise weekly and ensure that items are properly ticketed.

• Supported all pricing, signing and display guidelines set by the pricing team.

• Supported all layouts and unit integrity as set by the Data Integrity team.

• Exceeded the daily and hourly sales goals established for the department.

• Used visual merchandising presentation to drive sales and maximize gross margin dollars.

• Maintained unit integrity and pricing accuracy to prevent waste.

• Kept up to date on product knowledge, trends and seasonality that impacts merchandising.

• Processed inbound freight and organizes per instructions. In N Out Burger June 2008 - Sep 2010

Level Five Associate/ Manager in Training

• Assisted customers by placing orders based off of their needs.

• Maintained produce i.e. tomatoes, lettuce and onions.

• Prepared food.

• Contributed information and recommendations to strategic plans and reviews.

• Prepared and completed action plans.

• Implemented production, productivity, quality, and customer-service standards.

• Completed audits, identified trends, and implemented change.

• Maintained safe, secure, and healthy environment by establishing sanitation and procedures.

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