Customer Service Data Entry
Resume:
Bonnie Deare
ad5u1i@r.postjobfree.com
Experience
C.H Robinson
Dates of Employment: August, 2018 - Present
Location: Eden Prairie, MN
Job Title: Corporate Receptionist
Job Accountabilities:
Responsible for handling front office reception and administration duties which primarily includes greeting guests, special projects throughout the office, answering phones and some operational job duties. First interaction with visitors and customers with C.H. Robinson, friendly, helpful and clear communication skills. The go-to person for additional projects such as ordering supplies, meal coordination, office events, and process and procedure creation. Answer phones and transfer calls to specific employees or departments -greet visitors positively and make them feel welcome, and ensure reception area is tidy -Inform appropriate employee of visitor arrival, and confirm visitors sign in and out -Partner with vendors to order office supplies -Assist with meeting and lunch orders, set up and clean up -Keep log of expenses; pay invoices and send to our corporate accounting department -Answer inquiries about the company -Mailroom duties; log incoming couriers, sort and send out mail, and scan documents
-Maintain continuity among work teams by documenting and communicating updated processes or procedures -Other duties, include general administrative tasks and special projects within various departments.
Brookdale Senior Living Solutions
Dates of Employment: November 2016 – June 2016
Location:
Job Title: Receptionist
Job Accountabilities:
Greeting visitors at community's front desk in a professional, warm and courteous manner. Provide drinks and other comforts while waiting in the lobby area. Receiving incoming phone calls answering questions and direct to proper residents and staff. Maintains and updates important facility information in Word, Excel processing. Assists Executive Director with admissions and discharge of residents. Marketing and organizing tours to prospective residents and their families. Daily data entry, typing, filing, mailings and general clerical duties. Maintains confidentiality and discretion with Business, Resident, Employee, Medical Records. McKesson
Medical-Surgical
Dates of Employment: July, 2012 - January, 2013
Job Title: Administration Assistant
Job Accountabilities:
Administration Assistant-Indexing: Proofread and process all incoming email documents, organize, study the detail of each document to get an overall idea of what they cover to distribute them to the proper department. Scanning, copy, print, email, cross-reference, knowledge of indexing terminology, identifying important keywords. Data entry of medical supply orders.
AAA Headquarters
Dates of Employment: November, 2010 - March, 2011
Job Title: Call Center Member Service
Job Accountabilities:
Member Service Call Center: Responsibilities include answering customer emergency calls, entering orders to disasters, processing requests, general travel information for car rental, trip tick travel planning, and membership selling. Work in a team environment, outgoing upbeat personality, great communication skills, and the ability to resolve problems quickly.
Fagan Internet Travel
Dates of Employment: March, 1999 - July, 1999
Job Title: Travel Agent
Job Accountabilities:
Travel Agent for on-line E-ticket reservations, answer questions, troubleshoot and analyze with appropriate information for the client to be able to book reservations, worked with clients one on one to obtain their specifications and developed solutions that meet their needs. Made travel reservations for callers wanting to travel.
Sun Country Airlines
Dates of Employment: October, 1998 - March, 1999
Job Title: Travel Agent
Job Accountabilities:
Sun Country Airlines Reservations, answer incoming calls for customers planning and purchasing Sun Country products including sales of flight reservations & vacation packages. Specialists consistently sell a range of travel related services, including car rental, hotel, and travel protection, while actively searching for solutions to problems. Excelling and providing friendly, courteous service, effective sales techniques. Providing excellent levels of customer service, high volume of calls and requests ensuring a smooth and effective operation.
Regis Corporation
Dates of Employment: October, 1993 - December, 1997 Job Title: MIS Computer Operator, Salon Coordinator, IT Helpline Job Accountabilities:
MIS Computer Operator: Planned, organized reports, monthly-weekly payroll checks, interoffice daily customer service, batch jobs, data entry of supply orders. Daily morning bank transfers, AS400, RS6000 Network.
Salon Coordinator: (Promotion from the previous position) Provided logistics to distribution for warehouse shipments. Liaison between Warehouse and salon managers or supervisors. Organizing orders, planned scheduled shipments, and effectively managing salon order requests, subliminal requests and allocated. Productive professional customer service, data entry of orders, filing, accountable for 2000 Beauty Express Salons. Authorized POS SKU numbers and price changes in AS400 computer system, answered general supply questions about new venders. Review of weekly supply orders corrected and adjusted accordingly Network: AS 400, RS 6000, Word Suite. Weekly and monthly meetings, informing employees of new vendors as well as new products.
IT Technical Support (Promotion from the previous position) Multiple phone lines, customer service answering questions and problem solve and troubleshooting to resolve P.O.S system failures, record computer incidents, edit, and data entry of pos reported failures, downloaded bank transfers, worked on AS400, RS6000, word suites. Education
Hennepin Technical College Eden Prairie, Minnesota Dubuque University Dubuque, Iowa
Maquoketa High School Maquoketa, Iowa
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