It Manager Support Specialist
Resume:
WILLIAM “BILL” FITZGERALD
ITF, A+, Network+, Server+, Security+, CIOS, CNIP, MTA, MCP, MCSE, CHEP
Alvarado TX 76009
E-mail: ad5u19@r.postjobfree.com
https://www.linkedin.com/in/billfitz76063
IT Training, IT Manager, Network & System Admin, Tech Support, Project Manager, Purchasing, Security, IT Compliance
Qualifications Profile: US Navy Veteran with 30+ years of proven experience in management, network & system administration and help desk support gained from supervising multiple personnel and supporting 10,000+ users. Over 20 years as an instructor. Accomplished measurable results while reducing $222K+ in Internet and voice services costs over 5 years by switching vendors. Possess a comprehensive “hands-on” background in information technology, cyber security, malware protection and prevention, project management, and training derived from conducting domestic and global operations in the U.S. Navy and private sector. Experienced in network design, implementation, and network security. Areas of expertise include:
• Certified Higher Education Professional – CHEP.
• Microsoft Certified Professional (MCP): 1303873.
• Microsoft Certified System Engineer (MCSE): 1303873.
• CompTIA IT Fund., A+, Network+, Server+, Security+, COMP001010992418.
• Microsoft Technology Associate (MTA) Mobility, Network, Op Sys, Security, Server.
• Outstanding project management and "hands-on" technical and communication skills.
• Experienced with Active Directory, network management, server, and workstation build.
• Exceptional interpersonal communication, leadership, analytical, and organizational skills.
• Experienced IT training professional focusing on cyber security and malware incident prevention.
• Proficient with Microsoft Windows and Linux operating systems including console/terminal usage.
• Exceptionally effective live and online technical classroom communication and management skills.
• Experience analyzing and designing Information Technology services (ITIL) and support processes.
• Intermediate to Advanced knowledge of Microsoft Office Suite products (Word, Excel, and PowerPoint).
• Experience with successful classroom teaching techniques and delivering technical training for adult learners.
• Specialties: IT Management, Workstation & Server rollouts, Network Administration, testing and troubleshooting.
• Skilled at Ethernet, TCP/IP, (V4 & V6) DNS, WINS, DHCP, FTP, WAN/LAN, Wireless, Cisco switches and routers.
• Experienced in HIPPA, SOX, and ISO 27001 IT Compliance Management, IT Risk Management, and disaster recovery.
Professional Experience: April 2019 – April 2024 – Senior Technical Instructor Microsoft Server 2016 – 70-740, 70-741, 70-742, Azure Fundamentals AZ900, Windows Client, MD100, Managing Modern Desktops MD101, CompTIA IT Fundamentals, Network+ and Security+. Information Technology Instructor, New Horizons/Focal Point Learn/United Training Academy/AllSkilled
Microsoft Server 2016, Azure Fundamentals, Windows 10 Modern Desktop, MCP, MCA, MCSA instructor specializing in On-Line Live (OLL) instruction teaching 2 classes per day in the following courses – Microsoft Technology Associate (MTA) 98-365 Server Fundamentals, 70-740 Installation, Storage and Compute with Windows Server 2016, 70-741 Networking with Windows Server 2016 and 70-742 Identity with Windows Server 2016, Azure Fundamentals AZ900, Windows Client MD100, Modern Desktop MD101 using Adobe Connect, Zoom and Live on line “hands-on” labs. Developed curriculum and taught the new Microsoft Windows Client Desktop Support Specialist – MD100 and MD101 certifications. Developed curriculum and taught CompTIA IT Fundamentals, Network+, and Security+.
Oct 2017 – April 2019 – Information Technology Instructor, My Computer Career
IT Certification Instructor who designed and delivered training programs in Information Technology (IT) Systems Administration. Trained students for the following certifications: CompTIA A+, Network+, Server+, Security+; Microsoft Technical Associate (MTA) Windows Operating System Fundamentals, Networking Fundamentals, Server Administration Fundamentals, Security Fundamentals, Mobility and Device Fundamentals; MCP Windows 7 and Windows 10, LPI Linux Essentials and CISCO CCENT. Designed course materials and other documents such as handouts, manuals, and exercises, preparing the learning environment and resources, and delivering training programs in formal (e.g., a classroom) or online (e.g., e-learning and webinar) settings. Supported and coached learners using learning technologies to deliver skills; evaluating the effectiveness of training programs and learning outcomes; liaised with partners (e.g., external course providers, employers, examining bodies) to fulfill the skills needs of My Computer Career; developing peer networks to keep abreast of current thinking; maintaining appropriate records of learner development and resource allocation. The focus is IT Security to include malware, Windows 7 and 10, CompTIA A+, Network+, Server+, Security+, and Cisco CCENT.
Jan 2017 – Oct 2017 – IT Champion (Lead IT Program Instructor, IT Manager), CCI Training Center
Led and trained many students and instructors in the following courses: CompTIA A+, Network+, Security+, Cloud Essentials, LPI Linux, Microsoft MCSA 70-410, 411 and 412, Cisco CCENT/CCNA (Routing and Switching) using “uCertify” training media. Wrote training syllabi, lesson plans, grade sheets, attendance, and other reports as needed. Upgraded all IT training classrooms at both the Arlington and Dallas, TX campuses from old desktop systems to new wireless laptop systems using standard imaging techniques. Planned new wireless technology for all campuses. Engineered an IT data center move from the old campus to the new campus. Assisted the CCI staff with any IT-related issues. Assisted the school director with IT-related training solutions, and admissions department as needed. Supervised 6 IT instructors at 2 campuses.
Dec 2015 – Present – Independent Information Technology Contractor and Consultant Worked with several businesses in the Dallas/Fort Worth area as an IT consultant to include network setups, cyber security, malware prevention, and IT Certification Training - CompTIA IT Fundamentals, A+, wireless, Cisco engineering, active directory, security audits, disaster recovery, and malware removal.
May 2012 – Dec 2015 – IT Manager/Director – Master Meter Inc. Managed entire IT department to include 3 people, data center, LAN infrastructure, networks, Microsoft servers, laptops, workstations, tablets, wireless, phone systems, cell phones, handheld computers, backups and recoveries, printers, copiers, faxes, scanners, multi-function devices, and disaster recovery. Program Manager for Microsoft Dynamics NAV implementation. Program Manager for server virtualization using Microsoft Hyper V, Exchange 2010 migration, IT Security, SOX IT compliance, VPN, ITIL, IT Risk Management, and day-to-day IT issues, resulting in better than 99.9% server uptime. Managed relationships with all IT vendors including hardware and software acquisition, technical services, and cloud computing. Customer support for all internal and external customers. Set up all IP address ranges for the entire corporation, SonicWALL, and Barracuda firewalls, designed and set up Video Teleconferencing Center, managed all server backups using Symantec BackUp Exec., generated RFPs for all IT-related projects and programs.
Highlights include:
• Managed an IT annual Budget of over $250,000.00 per year.
• Set up Motorola RFS 4000 series with 7 Smart Wireless Access Points.
• Migrated all Microsoft Windows Server 2003 servers to Server 2012R2.
• Build out all servers, firewalls, workstations, and all active directory accounts.
• Set up all DNS and DHCP servers using the Microsoft Windows Server services.
• Created redundant Internet access using Charter Spectrum and Cradlepoint Wireless.
• Support of over 150 desktops, laptops, and 20 handheld computers with a 95% uptime.
• Set up all smartphones and BYOD, (iPhones and Samsung Galaxy models) for the company.
• Implemented Dell Defender VPN and Fortinet VPN solutions for increased remote user security.
• Implemented Information Technology Infrastructure Library (ITIL) Practices in the IT Department.
• Provided over $87,000.00 in cost savings on a new VOIP phone system vs. the requested system.
• Cost reduction of $222,000.00 in Internet and voice services costs over 5 years by switching vendors.
• Set up a 3-tier cyber security and malware prevention system with gateway, firewall, and host protection.
• Maintained inventory control for all IT assets including hardware and software and maintenance agreements.
• Provided documentation of systems updates by ISO 27001 site files for IT Compliance and Risk Management.
• Ensured all of IT was compliant with SOX control framework & Information Technology Infrastructure Library (ITIL).
• Familiar with all phases of the Software Development Life Cycle (SDLC) as it relates to Dynamics NAV implementation.
Systems Administrator – Apex Systems – Wells Fargo Dealer Services Provided Systems Administration for end users throughout the US to include system security with encryption using CheckPoint Encryption, VPN access, and hardware refresh.
• Resolved many desktop-related compliance & security issues to include encryption, malware, and antivirus. Refreshed approximately 500 laptops and 1,000 desktop systems to replace aged systems,
Ensured encryption (IT Compliance and IT Risk Mitigation) was at 100% on all systems.
Field Service Engineer – KForce Staffing – Luminant Power Provided field service support to 5 coal-powered and 1 nuclear-powered steam electrical station. These systems are used by the Power Optimization Center to proactively monitor all electrical power generation systems. Troubleshoot, reconfigured, and repaired wireless network monitoring devices used to monitor vibration on industrial-sized fans and pumps.
Additional Relevant Experience
Systems Administrator III – L-3 Communications STRATIS - FAA Support Monitored system performance to ensure all resources (hardware, software & communications) are available to meet Federal Aviation Administration (FAA) customer requirements. Coordinated problem resolution with FAA customers & contractors. Evaluated new & existing system software & recommended changes to improve efficiency, security & functionality. Systems include Dell Windows-based servers, desktop & notebook systems. Used helpdesk software ASSYST and REMEDY and was part of the REMEDY implementation rollout national team.
• Primary IT desktop support and security for several areas.
• Built standard desktop configuration on all new computers from Dell.
• Ensured compliance implementing McAfee Anti-Virus Enterprise Edition.
• Installed, maintained, & supported a network of Windows-based Servers.
• Installed, maintained, & supported Layer 2 & Layer 3 networking components.
• Set up all DNS and DHCP servers using the Microsoft Windows Server services.
• Ensured IT compliance with all federal computer statutes and IT Risk Management.
• Provisioned users with Personal ID Verification (PIV) cards and users for VPN using F5 Networks.
• Project Manager for Server Security Baseline Configuration, Digital Signage & SafeBoot encryption.
• Rolled out new notebook or desktop systems to all supported areas within the Southwest Regional Office.
• Operating Systems & Application Standards team, transitioning from XP to Windows 7, Office 2003 to 2010.
• Set up cyber security for all supported systems at the FAA Southwest Regional Office (SWRO) to include Wireless Intrusion Detection Systems (WIDS) and host protection.
Network and Systems Administrator, Security and Technical Support – CareNow Managed IT assets corporate-wide. Sole technical leader responsible for all computer systems at 18 separate Dallas Fort Worth TX locations including establishing standards, documentation, network & computer room design, architecture, IT Security, engineering, T1 Internet connectivity, MPLS, ISDN, SonicWall Firewalls, Cisco routers & switches, VOIP Phones, hubs, Symantec Ghost, 32 Windows servers, 26 notebooks, 252 workstations & over 500 end users.
• Purchased all new computer equipment, fax machines & phone systems.
• Designed the IP Schema for the entire enterprise to include DHCP servers.
• Set up ALL Cisco routers to include wireless, OSPF, BGP, EIGRP, and DNS.
• Set up all DNS and DHCP servers using the Microsoft Windows Server services.
• Migrated the enterprise from UNIX and NT4 domain to Windows 2000 Active Directory.
• Ensured Compliance Management in all parts of the IT department with HIPPA compliance.
• Setup & managed the help desk & remote user connectivity, e-mail & voicemail at all locations.
• Installed and set up financial servers to include Intuit Payroll and Solomon Accounting Software.
• Installed and maintained SonicWall Firewall solutions to filter internet access and network security.
• Setup Disaster Recovery program performed all backups using ARCServe & Overland tape libraries.
• Setup Laserfiche electronic document imaging, which provided cost savings of $500,000.00 in 5 years.
• Managed contracts for data cabling, purchasing, system maintenance, Cisco IP telephony & consultants.
• Setup & configured all sites with Cisco routers, HP & Dell servers, printers, copiers, Compaq, HP & Dell workstations.
• Assisted with e-commerce solutions by pioneering innovative programs such as "Web Check-In," which was used by nearly 40% of the patients so they could wait at home, not in a doctor’s lobby. This resulted in increased revenues.
Lead Network Configuration Technician – Concentra Health Services Developed, documented, configured & set standards & procedures for all new locations across the U.S. including WAN/LAN Frame Relay turn-ups, Cisco routers & switches, 3Com hubs, Novell IntranetWare & Microsoft Windows NT 4.0 Servers, Windows workstations, laptops, notebooks & network printers. Installed remote computer equipment for 250 servers, 2,500 workstations & 750 printers, including Anti-Virus software. Developed multiple server & workstation Ghost images. Oversaw contractors on frame relay & cabling issues. Project manager for all hardware repairs company wide. Provided $200,000.00 in cost savings in 2 years by refurbishing servers & workstations for new markets. Trained new network administrators & configuration technicians in standard operating procedures. I also did Y2K testing and remediation.
Lead Technology Trainer – CompUSA Managed & instructed courses in Windows, Office, IE, Visio & A+ Certification. Managed training operations, interviewed, hired, supervised & certified instructors, maintained schedules & ordered materials. Set up a training program for A+ Certification courses for all locations in DFW. Improved efficiency & performance. Responsible for IT security for all training systems.
US Government – Department of Navy (Civilian Service)
Microcomputer Training Program Director – FASO GS-1712-09 Managed & instructed courses in DOS, Windows, Office & Internet. Hired, trained, & supervised instructors & scheduled courses at 4 sites. Designed & administered NetWare LANs for classroom training. Set all standards, and maintained servers, PCs & printers. Proven leadership skills increased program efficiency by 18% in 1 year. Served as Command ADPSSO - Automated Data Processing System Security Officer.
Electronics Instructor – Naval Aviation Depot WL-2604-11 Taught college-level apprenticeship courses in electronics & trade theory to apprentice program participants. Courses included Ohms Law, RLC circuits, transistor theory, microchip technology, microprocessors, and automatic test equipment trade theory. Managed work experience hours for 300 apprentices for OJT in avionics shops.
Electronic Measurement Equipment Technician – Naval Aviation Depot Norfolk WG-2602-11/12 Performed depot-level maintenance on computerized automatic test equipment at the NADEP complex, & field service onboard Navy aircraft carriers. Troubleshoot very complex test equipment to the component level. This test equipment was unique to the Navy & used for testing US Navy avionics systems for the F14, E2C & S3.
Military:
Aviation Electronics Technician Second Class (AT2) E5 – US Navy NEC’s 6652, 6659, 9502 Three years in an F14 Tomcat squadron troubleshooting and repairing Avionics, & three years as a computerized automatic test equipment instructor, teaching US Navy sailors, USMC, and civilians how to use the test bench and troubleshooting techniques to repair avionics. I was assigned to VF143, “The World-Famous Pukin’ Dogs” (F14A Tomcat fighter jets) deployed on the USS Dwight D. Eisenhower (CVN69). I took several cruises aboard “The Ike”. Highlights include the 1980 Indian Ocean cruise during the Iranian Hostage Crisis, the 1981 North Atlantic Cruise, and a 1982 Mediterranean Cruise. Awarded Navy Expeditionary and Good Conduct Medals.
Schooling and Certifications: Attended US Navy – Advanced Technical Training in Millington, TN for 13 months. The courses were avionics, electronics, RADAR & computer technology. Over 2 years spent in classroom training as a student, and 3 years as an instructor while on active duty.
Courses
Cisco – Introduction to Cisco Router Configuration – 2000
Cisco – CCENT – 2016, Instructor 2017 2018
Cisco – CCNA Routing and Switching – 2016
Cisco – CCNA Security 2016
CompTIA – A+ - 1997, Instructor 1998, 2016 - 2018
CompTIA – IT Fundamentals 2016 Instructor 2016, 2023-2024
CompTIA – Network+ 2016 Instructor 2017-2019, 2023-2024
CompTIA – Security+ 2016 Instructor 2017, 2019, 2023-2024
CompTIA – Cloud Essentials Instructor 2017
CompTIA – Linux Essentials Instructor 2017
CompTIA – Server+ Instructor 2017-2019
CompTIA – CASP – 2016
LPI – Linux Essentials – 2017-2018
Microsoft – Active Directory – 2004
Microsoft – MTA Operating Systems Fundamentals, Server Fundamentals, Network Fundamentals and Security Fundamentals, Mobility and Device Fundamentals Instructor 2017-2019
Microsoft – MCSA 70-410, 70-411, 70-412 Microsoft Server 2012 Instructor 2017
Microsoft – MCP 70-680 Windows 7 Client Instructor 2017-2018
Microsoft – MCP 70-698 Windows 10 Client Instructor 2018-2019
Microsoft – MCSA 70-740, 70-741, 70742 Microsoft Server 2016 Instructor, 2019-2020
Microsoft – AZ900 Azure Fundamentals, 2021
Microsoft – MD-100 Windows 10, 2021
Microsoft – MD101 Modern Desktop, 2021
Certifications
Career Education Colleges and Universities – Certified Higher Education Professional – Online Teaching - 2024
Cisco CCNA Routing and Switching – 2016 (Expired April 2019)
CompTIA – IT Fundamentals – 2016 (Lifetime Certification)
CompTIA – A+ – 1997 (Lifetime Certification)
CompTIA – Network+ - 2017 Expires 2026
CompTIA – Server+ - 2017 (Lifetime Certification)
CompTIA – Security+ - 2019, 2024 Expires 2029
CompTIA – CIOS (CompTIA Information Technology Operations Specialist) – 2019 Expires 2029
CompTIA – CNIP (CompTIA Network Infrastructure Professional) – 2017 Expires 2029
Microsoft Certified Professional – 1999 (Lifetime Certification)
Microsoft Certified Systems Engineer – 2000 (Lifetime Certification)
Microsoft Technology Associate – Windows Operating Systems Fundamentals, Networking Fundamentals, Security Fundamentals - 2017 Mobility, Server Fundamentals – 2018 (Lifetime Certification)
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