Administrative Assistant Customer Care

Dedicated and driven Customer Care professional with over four years of experience in operations and

customer support. Trusted with confidentiality and possesses a high attention to detail. Experienced in performing daily clerical duties, coordination, managing multiple communication channels and maintaining professionalism within the workplace. Proven ability to multitask, prioritize, work independently and work well within a team.

Microsoft

45WPM typing

Excellent oral and written

communication skills

CRM Tracking

10-Key Proficiency

Multi-line phone system

Office Applications

Strong Attention to detail

Strong de-escalation and

problem solving skills

Kent State University

Plastic Surgery Clinic

Administrative Assistant

Lead Receptionist

As an Administrative assistant, I effectively support administrative tasks and provide exceptional service to ensure smooth operations. Proficient in tasks such as data entry, organizing files, and assisting with scheduling.

Dedicated to supporting team goals and enhancing the overall efficiency of the department. Skilled in handling correspondence, scheduling appointments, organizing meetings, and maintaining files. Proficient in office software and dedicated to ensuring smooth daily operations. Proficient in communication, organization, and multitasking, dedicated to ensuring seamless operations and maximizing productivity in virtual work environments. Established as the sole front desk receptionist, I managed all primary administrative responsibilities, including patient check-in and check-out, phone inquiries, insurance verification, and providing comprehensive information on policy prices and medical procedures. Meticulously executed tasks such as retrieving medical records, preparing charts for doctor review, identifying and addressing red flag charts, and documenting any discrepancies for review, ensuring seamless operations and accurate record-keeping.

Managed chart delegation and scheduling, ensuring clear communication and awareness of any schedule adjustments among team members.

Operated a multi-line telephone system, efficiently handling around 100 calls daily, accurately directing them to their intended recipients.

Meijer

High School Diploma Associate of Arts

Pharmacy Technician

Westlake High School Kent State University

Experienced customer facing representative proficient in managing all aspects of patient interactions and administrative tasks in a medical setting. Skilled in check-in/out procedures, phone handling, insurance verification, and providing detailed information on policy prices and medical procedures. Expertly maintained medication and inventory to ensure proper rotation, appropriate ordering, and low overhead, thereby facilitating efficient pharmacy operations and seamless medication order fulfillment. Assisted over 150+ weekly patients in minimizing medical expenses by recommending generic alternatives and utilizing generic discount cards to secure the lowest prices possible. This proactive approach contributed to achieving a 100% billing rate for patients' insurance companies, enabling us to offer more competitive prices and strengthen customer relationships Executed excellent customer service to insure a friendly and helpful experience. which in turn helped us retain customers and achieve aggressive business goals. September 2022- February 2024

October 2023-May 2024

May 2022- September 2022

PROFESSIONAL PROFILE

216-***-**** · *************@*****.***

Westlake, Ohio

Kylie Miller

PROFESSIONAL EXPERIENCE

EDUCATION

KEY COMPETENCIES

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