Warehouse Clerk Customer Care
Resume:
Jacqueline Stephen
Professional Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Reliable and upbeat, dedicated, and dependable with excellent organizational strengths.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Work History
Ryder - Supply Chain Ops Associate
Detroit, MI
04/2022 - Current
• Work with suppliers to ensure shipment and on-time delivery performance support production requirements.
• Serve as main point of contact for all suppliers. Managed approximately 30 incoming calls, and 50+ emails per day from customers.
• Track critical parts and develop/execute containment plan to ensure no interruptions or down time to manufacturing line.
• Independent monitoring, set-up, and cancellation of truck loads for material pick-up, as necessary to support schedule variations.
• Oversee incoming & outgoing shipments of materials to ensure material was delivered on time, and verify incoming material
• Participated in problem solving issues independently or with the assistance of corporate headquarters
• MGO Data Maintenance. Maintain accurate inventory levels in MGO, making appropriate adjustments where necessary.
DMC Sinai Grace Hospital - Lead Phlebotomist
Detroit, MI
11/2010 - 07/2014
Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
Chrysler Assembly Plant - Team Leader
Detroit, MI
10/1994 - 05/2009
Supervised 20 team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
**********@*****.***
Detroit, MI 48034
Skills
Customer Service
Time Management
Investigation
Shipping/receiving
Problem-Solving
Data Entry
MS Office
Education
04/2017
Davenport University
Grand Rapids, MI
Bachelor of Arts: Business Administration
.
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