Data Entry Clerk

Brenda Small

Administrative Assistant

I’m result-driven, ambitious professional with

** ***** ** ************** **********. I’m

committed to administering and coordinating all

activities of the community care entity toward

the fulfillment of its mission, strategy and goals. Experience

Education

2021-2022

Customer Care Representative

New York City Housing Authority

• Provide customer service assistance to the public regarding their NYC Housing Authority application status.

• Perform data entry, recordkeeping functions and personal computer operations in support of department.

• Retrieve and route all high-volume incoming customer service calls.

• Schedule and maintain timeliness of appointments and respond to unscheduled priority requests.

• Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies.

2017-2020

Automatic Finger Imaging Service Operator

New York City Human Resource Administration

• Fingerprints city and department employees, offenders and members of the public using manual rolled ink procedures.

• Perform automated fingerprinting operations following prescribed procedures using LIVESCAN equipment.

• Take palm and thumb prints using manual or automated procedures as required.

• Perform offender registration duties and take DNA samples using prescribed procedures in accordance with statutory requirements.

• Perform a wide variety of routine clerical duties including filing, billing, checking, and recording information on records.

2016-2017

Utilization Support Coordinator

Metropolitan Jewish Health Services (MJHS) Brooklyn NY

• Create and adjust request for authorization approval through MCO/Payor.

• Validate that request for authorizations are complete or request additional data from requesting providers.

• Follows –up with providers when there are changes in the plan of care and in coordinating member care coverage concerns.

• Addresses the concerns of contracted care providers and coordinates and transfers information among internal departments.

• Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies including HIPAA requirements. 2002-2015

Performance Quality Auditor

Health Plus-Amerigroup an Anthem Companies

• Process CHP & FHP (Child & Family Health Plus) applications in bulk each day and tallied daily from outside mail-in and mailroom.

• Maintain and Process daily productivity requirements of 25 applications daily in FEEA (Facilitated Enrollee Electronic Application) interface and followed each step to complete application until completion.

• Generated monthly reports of audit findings, supported clients with issues identified and developed reports to assist management with information requested.

2000 - 2004

Computer Operation Certificate

SCS Business Career School

1987

Diploma

Boys and Girls High School

Skills

• Proficient in Microsoft Office

• E Paces

• Member Pro

• FEEA and Internet Navigation

• Creativity

• Organization

• Problem solving

Contact

125 Macdonough St.

Brooklyn, NY 11216

T: 646-***-****

E: ad5u0k@r.postjobfree.com

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