Customer Service Team Leader
Resume:
SERENA BUTLER
** **** ***** ***, *********, NY **617
*************@*****.***
Professional Summary
Organized, independent professional with strong time-management skills. A knowledgeable team leader versed in administrative support and customer service. Offering 23 years’ experience managing company reputation with customers. Ability to coach, train and motivate employees, strong organizational skills and the ability to multitask. Skills
• Excellent people skills, ability to work well independently or in a team environment
• Fully proficient with Microsoft Office
• Exceptional Typing Skills
• Strong work ethic
• Over twenty years’ experience in a Customer service environment
• Excellent communication skills
Work History
Customer Service/Cashier-Bob Johnson Toyota
August 2021- Current
Assist and greet customers as the front line contact person
Process sales transactions, including cash and credit cards
Responsible for maintaining cash drawer, receipts, and records of all transactions
Provide superior customer service during every customer interaction in a fast paced environment
Multitask in various systems
Private Caregiver
May 2018 - Current
Experience in patient care including private health care
Supervised daily activities and provided assistance when needed.
Maintained a clean, safe and well-organized patient environment.
Monitored progress and document any status changes accordingly A and G Meats, Office Manager
September 2017 - May 2018
Verified and maintained accuracy of financial data.
Coordinated office inventory.
Created and reconciled purchase orders.
Maintained account records.
Point of contact for vendor inquiries
Receiving of incoming calls in a timely and professional manor. Ridgeview Family Restaurant, Server/Hostess
July1999 - June 2017
Food and beverage server
Acknowledge and greet c ustomers i n a t imely and f r i endly manner.
Organize and set-up tables
Promote daily/weekly specials using social media
Provide excellent customer service
State Farm Insurance, Receptionist/Office Administrator January 1996 – June 1999
Greeted customers.
Use of multi-line phone system, including managing incoming calls on multiple lines, transferring internally to other departments
Scheduled & confirmed appointments –maintained cancellation list and followed up with customers
Responsible for incoming and outgoing mail, faxing and photo-copying Education
East Ridge High School, Rochester NY, Graduated June 1989 Community Service
2015-Present Volunteer – Irondequoit Lacrosse sports boosters 2015-Present Volunteer – Irondequoit Football sports boosters
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