Customer Service Delivery Driver
Resume:
Myeisha Finch
Tampa, FL *****
**********@*****.***
To utilize abilities to provide effective and efficient customer service, knowledge and organizational skills in various areas that will be an asset to the company while expanding personal knowledge and obtaining additional skills.
Willing to relocate to: Naples, FL - Fort Myers, FL - Bonita Springs, FL Authorized to work in the US for any employer
Work Experience
Packer/Shipper
Amazon - Tampa, FL
October 2020 to Present
• Responsibilities are anything on the floor such as palletizing, sweeping, loading truck that are at dock doors, unloading trucks, replacing the tap on the floor, stacking totes, separating hazardous disposables, scanning items into a box that needs to be shipped, charging batteries, passing out batteries and scanners, keep lanes clear of packages, help others clear lanes Private Tutoring
Tutoring - Remote
March 2012 to Present
• Tutored multiple students at the same time and one-one
• Help students understand the material for upcoming tests
• Scheduled times with different students and monitored students progress Delivery driver
DoorDash - Euclid, OH
June 2021 to July 2022
Pick up food from establishment and deliver to the customers. Patient Account Representative
JP RECOVERY SERVICES - Westlake, OH
September 2019 to April 2020
Inbound and outbound calls
Handle calls for Akron Children’s Hospital (ACH) patients who have medical bills. Process payments, set up payment plans, take insurance information and if necessary, transfer the calls to the customer service department and document calls. The systems we use are Outlook, Microsoft, Excel, Epic, and Apex. Call Center Agent/Customer Service Representative
Brand Protect Plus - Beachwood, OH
December 2017 to May 2019
Document calls and create cases for any consumer who had a damaged product. Provide instructions to consumers for processing of warranty including but not limited to sending damaged products and or send photos for replacements. Submit orders for replacements as well as email correspondences with consumers. Transfer consumers to various departments for other services such as any purchases. Cashier/Customer Service
DiBella's Sub - Mayfield, OH
September 2017 to December 2017
Workstation food prep consisting of condiments, vegetables, and meats for the restaurants. Fill customers orders and cashing out customers. End of shift duties such as stock, break down of prep area and sanitation of work stations.
Server and Expeditor
Swerve Bar & Grill - Shaker Heights, OH
October 2016 to September 2017
Seat the customers, take customer orders as well as delivery of order to kitchen staff. Deliver prepared meals to customer. Check with customer during dine-in to verify if there are any needs and ensure satisfaction of dining experience. Tend to lounge and kitchen area to clean and assist with stocking.
Custodian/Janitor
Aramark - Cleveland, OH
February 2016 to January 2017
• Cleaned bathrooms and Class rooms after hours
• took out the trash.
• Cleaned up messes from the playground, Yard, and concrete Cashier/Customer Service
Panera Bread - Mayfield Heights, OH
July 2015 to March 2016
• Greeted customers when they walked into the lounge
• Handled about 10 inbound calls a day helping customers with orders
• Made sure work area was clean and sanitized
Education
Certification in Medical Billing & Coding
Florida career college - Tampa, FL
February 2023 to December 2023
Skills
• Epic (1 year)
• Microsoft Office (10+ years)
• Typing (10+ years)
• Medical collection (1 year)
• Windows (10+ years)
• Microsoft Word (10+ years)
• Databases (5 years)
• Computer hardware (10+ years)
• Front desk (5 years)
• Customer support (7 years)
• HIPAA (1 year)
• Shipping & receiving (4 years)
• Proofreading (10+ years)
• Accounting (Less than 1 year)
• Sourcing
• Recruiting (5 years)
• Document management
• Analysis skills
• Microsoft Access
• Google Docs
• Purchasing
• Microsoft Outlook
• Host/hostess experience (2 years)
• Computer literacy
• Presentation skills
• Clerical experience
• Research (10+ years)
• Medical records
• Delivery driver experience
• Administrative experience
• Computer operation
• Medical coding
• Procurement
• Data entry
• Driving
• Cashiering
• Customer service
• Organizational skills
• Packaging
• ACH
• Medical billing
• Microsoft Excel
• Insurance verification
• Hospital experience
• Cleaning
• Call Center (2 years)
• Medical Records
• Multi-line phone systems
• Insurance Verification
• Medical Coding (1 year)
• Administrative Experience (4 years)
• Billing
• Collections (1 year)
• Excel (10+ years)
• Data Entry (10+ years)
• Scheduling (10+ years)
• Customer Service Skills (10+ years)
• Medical Billing (1 year)
• Customer Service (10+ years)
• CSR (7 years)
• Desktop administration (3 years)
• Documentation review
• ICD-10
• Microsoft Powerpoint
• Medical Terminology
• CPT coding (Less than 1 year)
• Medical Office Experience
• Tutoring
• Accounts Receivable
Certifications and Licenses
Driver's License
July 2015 to Present
Assessments
Medical receptionist skills — Proficient
September 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Protecting patient privacy — Proficient
September 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
November 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical billing — Proficient
September 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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