Project Management Technical Support
Resume:
Shalini Kongara
ad5tz6@r.postjobfree.com
PROFESSIONAL SUMMARY
Having 10 years of IT experience working with Salesforce Platform with in-depth knowledge of Salesforce.com CRM, Force.com platform, consulting, project management and delivering projects covering requirement analysis, system design, development, testing, deployment, database and webserver administration and technical support.
Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
Hands on experience working with Apex Triggers and Apex Classes, controllers and controller extensions, Components, Test Method and Application design and development on multitenant Force.com platform.
Experience in developing Custom UI with AJAX functionality using Visual force pages, Visual force Tags, Attributes and Controllers.
Configure salesforce and marketing cloud integration user along with configuration in salesforce.
Proficient in dealing with functionalities related to sales cloud &service cloud, Marketing cloud, Community Cloud, Health cloud.
Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
Experienced on Lightning, which includes the Lightning Component Framework and involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components.
Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com, ANT migration tool Plug-in environments.
Hands on experience of Salesforce Web Services API like REST, and SOAP.
Experience with databases such as Oracle, MS SQL Server, MS Access and MySQL.
In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
Implemented various fields such as Lookups, Junction Objects, Pick list, Dependent Pick list, Multi-Pick list & Custom Formula Fields, and Master Detail Relationships.
Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
Hands on experience of using declarative features like Validation Rules, Field dependencies, Workflows, Dynamic Approval Process for satisfying complex business process automations.
Experience working on data model and SOQL, SOSL, DML statements and methods, SObjects, asynchronous apex and Governor Limits.
Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
Excellent in Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities.
TECHNICAL SKILLS
Languages/Technologies
Apex, Core Java, Linux, C, C++, HTML, XHTML, XML, JavaScript, CSS
Salesforce Technologies
Apex Classes, Triggers, Scheduler, Batch Apex, SOSL, SOQL, Standard and Custom controllers, Extensions, Visualforce pages, Workflows and Approvals, Reports, Dashboards, Analytic Snapshots, Outbound Messages, Communities, AppExchange, Sandbox, Salesforce Lightning, Lightning UI, Aura Framework, Locker Service, Salesforce APIs (Bulk, REST, SOAP, Bulk, Streaming etc.)
Design/Development methodologies
Agile (Scrum Methodology), Waterfall, UML diagrams
Integration/Data Migration Tools
AppExchange tools, Force.com migration tool.
Custom Object Configuration
Field creation, Page layout, sharing rules, Record types, Field level and object level security, role hierarchy, Formula fields
Data Migration Skills
Data Loader, Data Cleansing, Data Normalization, Data Migration
Test Automation and Build Tool
Ant, Maven, and Selenium
BI Tools/ ETL Tools
Tableau 8.2,9 & 10, Apex Data Loader
Database
Oracle 10g, SQL Server, MySQL, PL-SQL, Transact-SQL
Project Management/ MS Office
Microsoft Project, MS Visio / MS Word, Excel, Power Point, Outlook
CERTIFICATIONS
Certified Salesforce Platform Developer I.
Salesforce Platform App Builder.
Salesforce Certified Administrator.
EDUCATION
Bachelor of Technology from JNT University
PROFESSIONAL EXPERIENCE
Client: Wells Fargo, Charlotte, NC May 2020 to April 2022
Feb 2023 to Dec 2023
Role: Salesforce Developer
Responsibilities:
Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls
Worked on salesforce in profile Management, User Management, Used Visual Studio (To Clone, Add, Checkout, Commit and Push). Also, used scratch orgs for development.
Hands on experience in salesforce lightning, developed Apex classes and triggers.
Worked on creating lightning components for implementation of logic. Created users and granted permission set if needed for access to particular object.
Also worked on flows, did some enhancements in the project.
Added new functionality to existing projects, wrote batch jobs for bulk record updates.
Remodeled the project that is converting old workflows into a flow and following the best practices in code improvement.
Ensured effective collaboration throughout the development and testing phase.
Package installations in orgs
Taken part in environment set up, deployed packages in different environments.
Worked on checkmarks scan report fixes to put it in app market and did some code enhancements, defects. Knowing the project through code and updating issue.
Taken ownership of complete salesforce org with regular client interactions and coordination related to solving glitches and enhancement.
Coordinated with multiple dependent teams for integration related issues with salesforce.
Have experience in working rest and soap API's and used Postman to check the responses for that request.
Client: State of TX, Texas Jul 2018 to May 2020
Role: Salesforce Developer
Responsibilities:
Interacted with various business user groups for gathering requirements for Salesforce Health cloud implementation and documented the Business and Software Requirements.
Extensively involved in moderating JAD sessions with different business units and application development team.
Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
Created the company profile, set up new users, defined roles and set up public groups, involved in setting up field level access for each custom object created based on the user’s role within the Organization.
Utilized Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
Developed Triggers with bulk-safe and exception handling and have a minimum of 85% code coverage
Used Data Loader for Data Migration in force.com platform.
Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection module.
Configured visual workflows for price quotes.
Generated Tabular, Summary and Matrix reports to create Standard and Custom reports.
Worked with Approval processes that used Email Approvals and Parallel Approval steps.
Configured Health Cloud’s care coordination capabilities, including care team and tasks automation
Created Dashboards and Dashboard Components, implemented multiple levels of Dashboards, and scheduled Dashboard refresh.
Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
Performed many declarative administration tasks as needed, managing custom fields, integration and data cleanup.
Client: Otis, Hartford, CT Jan 2017 to Jun 2018
Role: Salesforce developer
Responsibilities:
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like Visual Force, Force.com API and Web Services.
Worked with a set of related objects and complex set of interconnected fields in those objects.
Developed Triggers that would account for deletion, bulk-safe and with exception handling and wrote respective test classes with a minimum of 85% code coverage.
Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation
Created Many-to-Many relationships and created Junction objects between the existing Group and Persons account to classify Persons Account based on their employment status at an organization.
Worked with field & page layout customization for the standard and custom objects like tabs, fields, pick lists, rollup summary as per the business need.
Utilized Draw loop to Create DDP (dynamic document package) that would merge all the required fields into account specific forms for every individual account based on their Service contract, entitlement, Group account and which class the account would fall under.
Created tab permissions, record type permissions and field level security to implement Component-based security.
Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
Environment: Saleforce.com platform, Sales Cloud, Drawloop, Visual Force (Pages, Component & Controllers), Apex Language, DML statements, Service Cloud, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop.
Client: Verizon, Houston, TX Sep 2015 to Dec 2016
Role: Salesforce Developer
Responsibilities:
Worked on enhancement of the existing application from classic Salesforce platform to Lightening.
Experience on Lightning Web Component which uses core Web Components standards. Developed Lightning Web Component with custom HTML elements, built using HTML and modern JavaScript.
Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
Developed Lightning Web Component framework to create web applications that run anywhere.
Integrated Apex with External services by making callouts that used SOAP API and WSDL.
Worked as an enhancement team member and performed the roles of Salesforce Developer on Lightning Framework
Worked on implementing Database Batch able batch, where implemented the logic to capture the Sales Dashboard data and used to display the data to sales representative in order to process the pending applications faster.
Knowledge on CPQ (Configure, Price amp; Quote) design and mapped to the Salesforce custom objects
Good experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
Created REST APIs using Apex REST, which helps to find the Duplicate Leads, Opportunity or Service Contract, exist in Salesforce.
Integrated the Web services for extracting the data from external systems to display in the pages of Salesforce.
Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
Implemented Salesforce Lightning Components to connect to external Cloud based tools using REST API.
Implemented Lightning Web Tabs as per the business user request which helps them in reducing the clicks and Navigation.
Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
Implementation of Salesforce Service Cloud from Business case to operation.
Built Web pages that are more user-interactive using HTML, CSS, JavaScript, and Angular JS.
Good experience in JavaScript MVC framework Angular JS. Used Angular JS in developing single page applications.
Involved in production support for the application, which already exist in Production environment.
Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
Implemented time bound tasks using Lightning Process Builder and Visual Workflow.
Worked on Mavens Mate with force.com platform for writing business logic in Apex Programming language.
Worked with Source Tree to commit the code changes to GitHub.
Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
Environment: Saleforce.com platform, Lightning Components, Aura Framework, Salesforce Lightning Design System (SLDS), Force.com ide, Eclipse, Apex, Sales Cloud, Visual force (Pages, Component & Controllers),Pages, Data Loader,
Salesforce Workbench, Service Cloud, SQL, PL/SQL, HTML, Java Script, Workflow & Approvals, Reports, Process Builder, Custom Objects, Custom Tabs, SharePoint, SOAP, REST.
Client: Quantum Metric, Denver, CO Feb 2014 to Aug 2015
Role: Salesforce Administrator
Responsibilities:
Configured and customized Salesforce CRM supporting Sales, Marketing and Technical Services by creating groups with separate custom profiles and custom page layouts.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Developed Visual Force Pages according to the functional Requirement.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
Created workflow rules, defined related tasks, email alerts, and field updates, and Mapping them to the existing functionalities and Objects.
Imported Excel-based customer data into Salesforce using Data Loader.
Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation workbench.
Created Custom Objects and fields for transactional and contractual information.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto- response Rules for automating business logic.
Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
Implemented pick lists, dependent pick lists, lookup, master detail relationships, validation and formula fields to the custom objects.
Involved in Migrating Configuration, Data between Two Sales force production organizations.
Integrated Sales force CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.
Customized the Dashboards to the track usage for productivity and performance of their sales teams.
Client: ESKO, INDIA May 2012 to Dec 2013
Role: Jr. Java developer
Responsibilities:
Designed and Developed dashboard menu section, Home page, Admin home page, user module (Modify/ search users, create user's screens with assigning various roles) using Spring MVC framework, Hibernate ORM Module, Spring Core Module, XML, JSP, JQuery and XSLT.
Worked on AGILE based development Environment and used SOAP based Web Services from scratch to develop interfaces to integrate between front-end system and back end systems.
Set the software development processes and procedures (SDLC) based on an Agile Development methodology.
Translated client requirements, analyzed design, created and managed UML diagrams, built sequence diagrams and design documents, and conducted POCs.
Involved in the full life cycle of software design process of other projects, including prototyping, proof of concepts, design, interface implementation, testing and maintenance.
Experience with Java Server Page (JSP), designing and developing client-side graphical user interfaces using HTML, JavaScript, JQuery, and CSS.
Accountable for analyzing requirements, developing designs, implementing and testing software/web applications using Java, J2EE, JSP, WebLogic, JavaScript, HTML, and SQL.
Involved in creation of Soap Web Services, WSDL and web methods with Annotation in hibernate, implemented Web Services in JAXP based on SOAP protocols using XML and XSLT.
Used Spring DI, Spring DAP and JDBC Template in the persistence layer for GPS, backend being Oracle10g.
Responsible for creating tables in development schema and wrote oracle packages, procedures and functions in Oracle 10g.
Used Web/application servers such as Tomcat and JBoss.
Created test cases for DAO Layer and service layer using JUNIT and bug tracking using JIRA.
Implemented the application using Spring Boot Framework and handles the security using spring security.
Environment: Java, HTML, XML, Maven, Hibernate, Spring AOP, JSP, Spring MVC, Junit, JIRA, JavaScript, JQuery, Angular JS, Node JS, AJAX, JBoss, SOAP, JAX-WS, WSDL, Oracle 10g.
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