Customer Service Data Entry
Resume:
EDUCATION
SKILLS
CONTACT EXPERIENCE
ad5tyg@r.postjobfree.com
Hunstville,AL
Diploma
BUCKHORN HIGHSCHOOL
GRADUATE
Nursing 2022-2025
MT.SAN ANTONIO COLLEGE
ALACIA STRODE
Always In Home Care
•As an in home care provider I was responsible for monitoring, recording and checking patients vitals.
•Gave assistance to 10+ patients with rotating
routines of feeding, bathing and clothing.
•Carefully transferred patients onto wheelchairs,
cars and beds.
Amazon Fulfillment Center
Publix Pharmacy
•Updated patient profiles,medications and
insurance.
•Cleaned and organized inventory.
•Peovided amazing customer service.
•Smoothly managed in a busy operation.
•Pack, Unpacking inventory and stocked
supplies.
Health and Saftey
Management
Customer Service
Adapability
Stock Maintenance
Problem Solving
Data Entry Experience
Team Management
04/2019 — Present
11/2018 — 08/2021
03/2022 — 12/2022
DEMONSTRATE THEIR WORLD-CLASS SKILLS
PERFORM PERFECT EXECUTION OF THE FUNDAMENTALS OF EACH JOB ENGAGE IN HELPING US BUILD NOT ONLY VEHICLES BUT ALSO OUR COMPANY AND OUR FUTURE
PROVIDE EXCEPTIONAL CUSTOMER SERVICE TO CLIENTS VIA PHONE AND EMAIL, WITH OCCASIONAL IN-PERSON INTERACTIONS
- PROCESS ORDERS AND DRIVER DISPATCH ACCURATELY AND EFFICIENTLY
- ASSIST CUSTOMERS WITH FREIGHT MOVEMENT INQUIRIES, PRICING, AND AVAILABILITY
- COORDINATE SHIPPING AND RECEIVING ACTIVITIES, INCLUDING TRACKING SHIPMENTS AND RESOLVING ANY ISSUES THAT MAY ARISE
- UTILIZE SOFTWARE PROGRAMS SUCH AS SAMSARA TRANSPORTATION MANAGEMENT FOR HOS MANAGEMENT AND DATA ENTRY
- COLLABORATE WITH INTERNAL TEAMS AND DRIVERS TO ENSURE TIMELY DELIVERY OF PRODUCTS AND RESOLVE ANY TRANSPORTATION OR LOGISTICAL ISSUES
- MAINTAIN ACCURATE RECORDS OF DRIVER DISPATCH AND CUSTOMER TRANSACTIONS
EXPERIENCE:
- PREVIOUS EXPERIENCE IN A CUSTOMER SERVICE/ PHONE SALES ROLE IS PREFERRED
- FAMILIARITY WITH SHIPPING AND RECEIVING PROCESSES IS A PLUS
- PROFICIENCY IN USING VARIOUS SOFTWARE PROGRAMS SUCH SAMSARATRANSPORTATION MANAGEMENT, AND ALL GOOGLE PLATFORMS
- STRONG DATA ENTRY SKILLS WITH ATTENTION TO DETAIL
- EXCELLENT COMMUNICATION SKILLS, BOTH VERBAL AND WRITTEN VIA EMAIL
- ABILITY TO MULTITASK AND PRIORITIZE TASKS IN A FAST-PACED ENVIRONMENT 1. RESPONSIBLE FOR ANSWERING IN-BOUND CALLS AND ASSISTING STAKE HOLDERS WITH PHARMACY RELATED SERVICES
2. OBTAIN PATIENT INFORMATION BY ANSWERING TELEPHONE CALLS; INTERVIEWING PATIENTS; VERIFYING INFORMATION
3. CONTACT INSURANCE COMPANIES FOR BENEFIT INVESTIGATION AND COVERAGE ELIGIBILITY
4. ASSIST PATIENTS WITH THE ENROLLMENT PROCESS FOR MANUFACTURER AND NON-PROFIT ORGANIZATION COPAY ASSISTANCE PROGRAMS
5. PROVIDE CUSTOMERS WITH COURTEOUS, FRIENDLY, FAST AND EFFICIENT SERVICE 6. UPDATE JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES AND TRAINING ACTIVITIES.
7. WORK EFFICIENTLY BOTH INDIVIDUALLY AND WITHIN A TEAM TO ACCOMPLISH REQUIRED TASKS
8. MAINTAIN AND IMPROVE QUALITY RESULTS BY ADHERING TO STANDARDS AND GUIDELINES AND RECOMMENDING IMPROVED PROCEDURES
9. ASSISTING THEIR PROGRAM MANAGERS AND DIRECTORS WITH ANY TEAM REPORTING, TEAM SUPPORT, SPECIAL PROJECTS, SCHEDULING, MEETINGS, OR ESCALATIONS UNDER THE PROGRAM MANAGER OR PROGRAM DIRECTOR’S DIRECTION OR REQUEST.
ASSIST CUSTOMERS WITH ISSUES AND CONCERNS THEY ARE EXPERIENCING DURING THE USE OF THE PRODUCT AND/OR SERVICE
DOCUMENT CALL-RELATED INFORMATION FOR AUDITING AND REPORTING PURPOSES
MAINTAIN AND UPDATE CUSTOMER INFORMATION AS NECESSARY UPSELL CURRENT CUSTOMERS ON NEW OR ENHANCED SERVICES 3+ YEARS OF EXPERIENCE WITH PROPOSALS TARGETING HEALTHCARE, SPECIFICALLY PAYER (AEP, SEP, OEP)
ABILITY TO TRANSLATE VISION AND STRATEGIC PLAN INTO CLEAR AND SPECIFIC STRATEGIES WITH DEFINED AND MEASURABLE OUTCOMES
EXPERIENCE FORMULATING WRITTEN STRATEGIES FOR NEW SALES PROFESSIONALLY DRAFT AND DELIVER PROPOSALS, BOTH INTERNALLY AND EXTERNALLY SOLID OUTSOURCED CONTACT CENTER AND BPO MANAGEMENT EXPERIENCE WITH INBOUND, OUTBOUND, CHAT, AND EMAIL
STRONG OR DEVELOPING BUSINESS SKILLS, INCLUDING FINANCIAL ACUMEN, CORPORATE PLANNING, BUSINESS OPERATIONS, AND ACCOUNT MANAGEMENT EXCEPTIONALLY SELF-MOTIVATED AND SELF-DIRECTED REQUIREMENTS STRONG WORKING KNOWLEDGE OF MS OFFICE SUITE (WORD, POWERPOINT, TEAMS, ETC.) EXCELLENT COMPUTER AND ORGANIZATIONAL SKILLS, AS WELL AS ATTENTION TO DETAIL EXCELLENT WRITTEN AND VERBAL COMMUNICATION AND INTERPERSONAL SKILLS ABILITY TO MEET DEADLINES
GOOD STRATEGIC PLANNING ABILITIES
EXPERIENCE WITH HIGHSPOT AND SALESFORCE IS RECOMMENDED WORK THE PATIENT MONITORING PORTAL GROUPS - COMPLETE OUTBOUND CALLS TO ALL PATIENTS WHO FALL OUTSIDE OF COMPLIANCE, BASED ON ESTABLISHED ACTION GROUPS AND PROACTIVELY CREATE A BETTER PATIENT EXPERIENCE BY EDUCATING ON THE USAGE REQUIREMENTS.
CRITICALLY PROBLEM-SOLVE COMMON COMPLAINTS AND USAGE CONCERNS BY FLAGGING TRENDS AND PARTNERING CROSS-FUNCTIONALLY TO RECOMMEND AND IMPLEMENT PREVENTATIVE MEASURES OR NEW EQUIPMENT.
ANSWER INBOUND CALL BACKS FROM THOSE SAME PATIENTS WHERE VM ARE REQUIRED.
WORK REPORTING TO CAPTURE PATIENTS WHO DID NOT AUTO-BOARD INTO THE COMPLIANCE PORTALS FOR ONGOING MONITORING.
BE A CHAMPION OF THE CPAP PATIENT EXPERIENCE.
SUPPORT THE DEVELOPMENT AND IMPLEMENTATION OF THE COMPLIANCE PROGRAM WHILE NURTURING OUR COMPANY'S CORE VALUES AND CREATE A POSITIVE CULTURE.
GOAL SETTERS: YOU KNOW HOW TO SET GOALS AND EFFECTIVELY DEVELOP A PLAN TO EXECUTE ON THOSE GOALS.
· SERVANT LEADERS: YOU ARE A TRUE LEADER THAT SEEKS TO SERVE YOUR TEAM.
· STRONG WORK ETHIC: YOU RECOGNIZE THE IRREPLACEABLE VALUE OF HARD WORK AND WHAT IT TAKES TO ACHIEVE YOUR FINANCIAL GOALS.
· HIGH INTEGRITY: YOU UPHOLD HIGH STANDARDS OF PROFESSIONALISM AND ETHICS AND EMBRACE THE OPPORTUNITY TO BECOME A HIGHLY VISIBLE MEMBER OF YOUR COMMUNITY.
· PROVEN HISTORY OF LEADERSHIP/MANAGEMENT: YOU HAVE A PROVEN BACKGROUND IN BUILDING AND MANAGING WITHIN A BUSINESS DEVELOPMENT ROLE.
LIFE AND HEALTH INSURANCE LICENSE (PREFERRED)
· EXCELLENT COMMUNICATION AND PRESENTATION SKILLS
· MUST BE A SELF-STARTER, MOTIVATED, AND DRIVEN TO SUCCEED
· MUST BE ABLE TO WORK INDEPENDENTLY AND COMFORTABLE WITH FULL COMMISSION SALES
NO EXTENSIVE EXPERIENCE REQUIRED; HOWEVER, PREVIOUS EXPERIENCE IN SALES, CUSTOMER SERVICE, OR RELATED FIELD IS A PLUS. EXCELLENT SELLING, NEGOTIATION, AND COMMUNICATION SKILLS. PRIORITIZING, TIME MANAGEMENT, AND ORGANIZATIONAL SKILLS. ABILITY TO CREATE AND DELIVER PRESENTATIONS TAILORED TO THE AUDIENCE’S NEEDS.
RELATIONSHIP MANAGEMENT SKILLS AND OPENNESS TO FEEDBACK. A POSITIVE ATTITUDE AND A WILLINGNESS TO TAKE ON NEW CHALLENGES.
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