Customer Service Call Center

JOSE TORO

***elm Kissimmee FL ***** 863-***-****

***************@*****.***

Customer service representative over 30 years’ experience in telephone and face to face customer

Service .Experience with sales, trouble shooting and customer care. Knowledgeable with handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

INTERVAL INTERNATIONAL 01/14/2018 TO 01/22/2024

AGERO ROADSIDE ASSISTANCE 03/09/2020 TO 10/18/2023

CUSTOMER SERVICE REPRESANTATIVE, ARISE

Worked productively with interval international exchange company and agero road side assistance to determine the needs of customers and fast track solutions to those needs.

Answered inquiries by effectively researching, locating, and relaying information to customers.

Maintained call center database by collecting and recording information.

Continually worked to enhance call center's reputation by providing quality and timely service.

Maintained an average CA score of 90% or more

10/13/2014– TO 12/08/2017

CALL CENTER SALES MANAGER, TRAVEL IN SEASONS

Making sure that calls are answered by staff within agreed time scales and in an appropriate manner.

Setting call center and customer service targets.

Coaching, and motivating people at pace.

Randomly monitoring calls to ensure that standards are high.

Managing information and statistics.

Managing staff bonus, reward and incentive schemes.

Ensuring that all staff are kept informed of legislation, new working practices and technological changes.

Keeping a close eye on staff turnover, absenteeism and overtime.

Managing a large team of staff from diverse backgrounds.

Writing up correspondence that is to be sent to customers.

Attending weekly meeting to review progress and any problems.

Giving center staff feedback on their performance.

THOMAS JEFFERSON

HIGH SCHOOL DIPLOMA

•Managing Customer Services in a multi service environment

•Strong administrative and organizational skills.

•Organizing Help Desk operations.

•Coordinating staff recruitment campaigns.

•Handling complex customer complaints or enquiries.

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PERSONAL

Always acting in a professional manner and with absolute discretion.

Effective negotiation and persuasion skills.

Superb telephone handling skills.

Results oriented team player.

Contact this candidate