Customer Service Representative
Resume:
Brandy King
Phoenix, AZ *****
************@*****.***
Demonstrated professionalism, punctuality, and loyalty while utilizing my service-mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ModivCare Solutions LLC - Phoenix, AZ
April 2018 to December 2023
• Scheduled member's reservations for their medical appointments.
• Assisted members with their transportation issues and urgent treatment types.
• Assisted the members and other team members with better ways to help the members in as few calls as possible.
Customer Service Associate
GEICO Customer Service - Macon, GA
November 2014 to November 2019
• Handle inbound and outbound calls to assist customers with their inquiries, orders, and concerns
• Utilize excellent communication skills to effectively communicate with customers
• Collaborate with other team members to ensure customer satisfaction and achieve sales target Administrative Assistant/Receptionist
Abacus Solutions - Atlanta, GA
September 2009 to December 2014
• Complied with plan document provisions, regulations, guidelines, and company procedures.
• Maintain confidentiality and keep department, client, and participant HIPAA compliant.
• Responsible for protecting, securing, and handling all confidential data the company holds to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could harm the company or our clients.
Education
Some college in Psychology
Post University - Connecticut
September 2023 to Present
Skills
• Customer service
• Analysis skills
• Communication skills
• Organizational skills
• Leadership
• Phone etiquette
• HIPAA
• Medical Records
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