Customer Service Sales Representative
Resume:
Tamara Senter
Warsaw, IN *****
ad5txo@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Sales Representative
Ranger Materials - Warsaw, IN
May 2023 to Present
• Built personal relationships
• Handled all prospective customer correspondence, including calls and emails
• Verified customer personal information
• Performed onsite, in-store retail sales
• Tracked sales and other KPIs
• Resolved register transaction issues
• Handled and followed up on escalations
• Provided exceptional customer service
• Cash handling, taking payments and processing them to correct account. Caregiver/Personal Assistant
End of Life Care - Warsaw, IN
February 2022 to March 2023
Care provided, food prep. Dementia care, bathing, documentation. Front Desk Receptionist
Millers Senior Living - Warsaw, IN
November 2022 to February 2023
Greet visitors, answer multi phone system, file, keep resident trust drawer, employee cash drawer, petty cash box. Sales of all meal tickets to both visitors and employees. Serve meals to residence 1 day every week. Handle all incoming shipments to facility as well as out going items. Order inventory for business staff and handle P.O's Keep all offices running smoothly. Customer Service Representative
Express Employment Professionals - Warsaw, IN
July 2021 to July 2022
1. Front Office Manager-greeting customers, answering questions, directing to proper office personnel, setting appointments, scheduling of interviews, orientations and meetings,collections, multi line phone systems, scanning, cash handling,faxing and copying,keeping area clean an organized, inventory and ordering of office supplies.
Customer Service Representative
Customer services, taking orders by phone, email, in person. Order tracking, aiding in helping customer in ordering correct products. Communication with all deptments to keep time of process accurate. Sales of product. Data entry,invoicing, filing.
Human Resource Manager-recruiting, interviewing, communication with each department to ensure correct candidates are selected for open positions, onboarding,orientations, training, drug testing, I9,documentation,supervisor of 15 employees, deal with both employee and customer issues as they arise.
Fleet& Safety Manager handling of all DOT documentation on CDL through FMCSA and Clearinghouse and non CDL drivers. Recording of Med Certificates on every driver, Drivers-Safety training-per OSHA, maintenance of fleet vehicles.
Assistant Bookkeeper-Run reports using both Access and Quick books, record keeping in both AP/ AR,communication with all departments, invoicing, reconciliation of accounts, price increases based on bill of materials, receive and post payments, deposits of payments,problem solving, supervisor-deal with both customer and employee issues as they arise.
• Performed data entry for customer information, shipments and orders
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
Bus Driver
Warsaw Community Schools - Warsaw, IN
October 2017 to July 2021
1. Good customer care. Maintain a good relationship with parents as well as each school, keep records on each student as far as school and home locations, number of write ups and documentation of consequences. All in a timely manner. Knowledge of bus and maintenance of bus. Knowledge of laws for class B driver with endorsements. Training on conflict and safety from State of IN. Front Office Manager
Advanced Disposal - Claypool, IN
May 2020 to October 2020
• Provide customer services. Run front office. Process payments both in person and phone. Responsible for Town of Huntington and keeping track of sales and repos. Customer service and creating of accounts for new customers, updating files for existing customers. Record keeping. Data entry. Scanning, faxing and copying.
CEO/Owner
Little Blazer Preschool /Daycare - Leesburg, IN
August 1985 to October 2020
Achievements:
Established and maintained 6 vendor partnerships.
Surpassed revenue goals in four consecutive quarters. Built strategic alliances with companies that resulted in a waiting list of parents to become clients, this was still in place when I left this company.
Responsibilities
Created high-quality marketing strategy documentation, including product marketing brief, FAQs and objection handling document.
Identified value propositions and key messages for all of the company's marketing campaigns, cultivating effective partnerships with clients and customer support staff. Directed the hiring, training and performance evaluations of staff and supervised their daily activities. Supervised a team of caregivers and 20+ children
Directed and coordinated marketing activities and policies to promote products and services, analyzed business development and monitored market trends.
Initiated programs that standardized employee training and let to increase in customer satisfaction. Front Office Coordinator/Staffing &Recruiting Specialist Wolf Harbor Management
December 2015 to April 2016
Achievements:
Increased our employee base from 23 to over 150 in a 6 month span of time. Negotiated lucrative partnerships with Clients in a 6 month span that took Express from a few clients to taking in over 100-150 work orders per week.
Directed and coordinated marketing activities and policies to promote products and services. Responsibilities:
Coordinated employment offers with management and extended offers to selected candidates. Hired employees and initiated the new hire paperwork process, explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Networked with industry contracts, associations memberships and associates, posting positions through approved recruitment channels.
Resolved employment-related disputes through proactive communication. Addressed all employee harassment allegations, work complaints and other concerns.. Conducting exit interview and verified that employment termination paperwork was completed Use if all office equipment, Microsoft word, Excel, as well as accounting for payroll Entered personnel and subcontractor data into a central database, ie.. timecards and overtime, changes in addresses, phone numbers, work history, active and inactive. Education
diploma in Cosmetology
Warsaw Community High School - Fort Wayne, IN
Present
Skills
• Microsoft Office
• Office Experience
• Customer Service
• Computer Operation
• Front Desk
• Sales Experience
• Business Analysis
• Time management
• Production planning
• Google Suite
• Word processing
• Data entry
• Computer literacy
• Management
• Typing
• Multi-line phone systems
• Microsoft Excel
• QuickBooks
• Office Management
• Inventory control
• Leadership
• Event Planning
• SharePoint
• Caregiving
• Developmental disabilities experience
• Autism experience
• Social media management
• Purchasing
• Accounting
• Retail management
• Negotiation
• Recruiting
• Employee Orientation
• Manufacturing
• Analysis skills
• Documentation review
• HIPAA
• Performance management
• Management
• Store management
• Sales management
• Management
• HR sourcing
• Public relations
• Intake
• Phone etiquette
• Windows
• Banking
• Accounts payable
• Account reconciliation
• Accounts receivable
• Microsoft Outlook
• Communication skills
• Profit & loss
• Conflict management
• Employee relations
• ADP
• Writing skills
• Administrative experience
• Merchandising
• Human Resources Management
• Payroll
• Pricing
• Talent Acquisition
• Forecasting
• Data collection
• Experience working with students
• Clerical experience
• Filing
• Assembly
• Databases
• Medical terminology
• Quality control
• Cashiering
• Oracle
• Micrometer
• Interviewing
• SAP
Certifications and Licenses
School bus driver
Public passenger, air brake, school bus are my endorcements Driver's License
Professional In Human Resources
Assessments
Work style: Conscientiousness — Proficient
January 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate