Business Development Customer Support

SUFIYAN KHAN

Sales & Marketing Business Development People Management

E-MAIL *******************@*****.***

MOBILE +91-721*******

LOCATION

Noida

A multi-faceted professional with over 12 years of experience in achieving revenue, profit, and business growth objectives within turnaround & rapid changing environment; targeting senior level assignments with an organization of repute for mutual growth

PROFILE SUMMARY

Business Transformation Specialist with multi-disciplinary experience and hands-on approach to nurture an organization with limited resources; consistently praised for shaping the business in the right direction and achieving record profitability

Prowess in aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains; capability to implement revenue and growth initiatives for delivering a strong ROI

Comprehensive knowledge of creating new partners and harvesting untapped business opportunities, resulting in deeper market penetration & improved market share

Relentlessly prospected to build a pipeline of opportunities aligned to agreed strategic direction by leveraging existing strong relationships with decision makers and influencers

Keen customer-centric approach with skills in addressing client priorities; maintaining cordial relationship with customers and providing value-added customer service by resolving customer issues and ensuring customer satisfaction with the product and the service norms

Felicitated with multiple awards & accolades such as Best Coach, Employee of the Year and Continuous Excellence Award PCR Champ for significant contribution and consistent performance across the career.

Key People Leader, enhancing employee engagement and performance through training, monitoring, and morale-building, while driving business development initiatives to achieve exceptional outcomes.

Consistent top performer with skills in building high performing teams that excel in delivering business value with high morale & low attrition; recruiting, training & mentoring the team for maintaining excellence in the service operations CORE COMPETENCIES

Business Development

Cluster Management

Agency & Vendor Management

Strategic Alliances &

Partnerships

Revenue Growth Strategies

Customer Retention

Export Market Dynamics

Performance Management

Team Building & Leadership

SOFT SKILLS

EDUCATION

2021:

MBA: Marketing Management

Narsee Monjee Institute of Management Studies –

Distance

2009:

Bachelor of Arts: Economics

VBS Purvanshal University – Jaunpur

CAREER TIMELINE

Nov’11-

Aug’13

Aug’13-

May’14

May’14-

Sep’16

Oct’16-

Jul’22

Since

Aug’22

Weblink India Private

Limited - ExportersIndia,

Delhi as Customer Support

Executive

Infocom Network

Limited - TradeIndia,

Delhi as Customer

Support Associate

IndiaMART InterMESH

Limited, Noida as

Customer Support

Executive

IndiaMART InterMESH

Limited, Noida as

Relationship Manager

IndiaMART InterMESH

Limited, Noida as

Business Manager

Negotiation & Conflict Management

Visionary and Decision Making

Good Listener & Communicator

Team Building & Interpersonal Skills

Analytical Problem Solving

Leadership and Delegation

WORK EXPERIENCE

Since May’14 IndiaMART InterMESH Limited, Noida

Growth Path:

2022: Business Manager

Initiated and expanded the export client servicing process, guiding a team of 21 members to reach a revenue milestone of 2.6 CR in March 23, showcasing exceptional business insight and strategic direction.

Effectively upheld an above-average retention rate for export clients, exceeding organizational standards and fostering a substantial rise in customer retention.

Established the organization from scratch, including setting up of organizational vision, formulation of SOPs, development & implementation of long-term growth strategy.

Designed entire Route-To-Market strategy, analyzed competitors’ actions and implemented effective competition combat strategies.

Executed proactive approaches for customer retention, achieving 60-65% retention rate and building a customer base of 1600+, leading to an average monthly revenue of 1.5 CR.

Facilitated weekly business planning sessions, performed performance reviews, and offered strategic direction to team leaders, ensuring organizational goal alignment and efficient business plan implementation.

Led weekly business planning sessions, conducted performance reviews, and provided strategic guidance to team leaders, ensuring effective execution of business plans and alignment with organizational targets. 2016: Relationship Manager

Orchestrated successful initiatives and projects, including CSD-ME, KCD-ME, and KCD-IVE, driving a month-on-month revenue growth from 10 lacs to over 1 CR within a year.

Received accolades as a Lockdown Warrior and Super Hero for exemplary performance and leadership during challenging times, maintaining zero attrition and delivering exceptional results in client retention and revenue generation. 2014: Customer Support Executive

Played a pivotal role in client acquisition and relationship management, achieving the highest collection average within the CSD and earning a well-deserved reward for outstanding performance. Previous Professional Experience:

Aug’13-May’14: Infocom Network Limited - TradeIndia Customer Support Associate

Delivered primary customer support, resolving client issues to improve customer satisfaction and retention.

Generated plans and strategies to grow the sales department's consumer base; encouraging the associates to meet their weekly revenue targets.

Assessed team performance on a weekly & monthly basis & directing them to meet the aims of reaching the revenue target.

Strategized for augmenting sales & revenue in line with the defined policy of the company.

Developed, reviewed and reported on the business development division’s strategy, ensured the strategic objectives were well understood and executed by the team.

Nov’11-Aug’14: Weblink India Private Limited - ExportersIndia, Delhi Customer Support Executive

Supported upselling and client retention, showcasing a deep comprehension of customer needs and successful relationship management.

Supervised client calls & calibration to gain understanding of client expectations, providing feedback to the team members. PROJECT DETAILS

Marketing Research-Nature, Scope, Need-A Broad Overview

Executive Summary of FMCG Products

Research Methodology & Data Collection

Organisational Analysis Marketing Mix (Price/Products/Place/Promotion)

Analysis & Interpretation Of Data with SWOT Analysis

A Case Study On Marketing Strategy Of Dabur

Objectives, Findings & Conclusion on FMCG Products PERSONAL DETAILS

Date of Birth: 05th April 1989

Languages Known: English, Hindi and Urdu

Address: Noida-201303, UP

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