Project Manager Av
Resume:
JAMAAL TAITT, DMC-D-*K
GLOBAL AV PROJECT MANAGER/ENGINEER
Danbury, CT 06811 516-***-**** ad5txd@r.postjobfree.com LINKEDIN PROFILE: HTTPS://WWW.LINKEDIN.COM/IN/JAMAAL-TAITT-40313A74/ Is a highly skilled, resourceful, and reliable professional with extensive expertise in the Corporate AV, Live Streaming, and Video Production Broadcast industry. With almost 20 years of experience, I have excelled as an AV Project Manager, Lead AV Engineer, Broadcast Technical Director, and Video Producer, consistently delivering outstanding results. Whether leading a team or collaborating as a team player, I have successfully managed and completed numerous projects with meticulous attention to detail and exceptional team management in the Tri-State area. Furthermore, I possess a keen eye for aesthetics and have contributed to the success of various productions, builds, and installs across a diverse portfolio of companies. I have a proven track record of troubleshooting complex installations and effectively resolving break/fix issues with implementing frictionless processes and workflows. PROFESSIONAL HIGHLIGHTS
Took a leadership role in overseeing the installation process for the approval and opening of the Empire State Building Observatory. With a strategic approach, I managed external vendors and internal site operations to effectively troubleshoot and resolve any issues related to the public-facing exhibits, ensuring their optimal performance.
In my role as a Conference Technician at the United Nations, I had the privilege of being entrusted with the responsibility of setting up and operating the Closing Ceremony for the Pope's historic visit to the United States in 2014.
Spearheaded the creation and development of a cutting-edge video production studio featuring 13 robotic TV screens. This innovative addition significantly enhanced executive content creation, leading to a remarkable 75% increase in productivity for budgets exceeding $50K. Furthermore, the establishment of this studio brought substantial value to the AV department, particularly for global big-budget productions surpassing $2 million, aimed at delivering exceptional executive events.
AV Project Management Rack Management Quality Control Live Streaming AV Broadcasting Operation/AV Engineering Management Documentation Apps Multi Functional Laptop Usage A1 & V1 Operator 3rd Party Vendor Management Digital Video Wall & Signage Management Building Operational Team Collaboration
PROFESSIONAL EXPERIENCE
BNY MELLON/INSIGHT GLOBAL (GLOBAL)
05/2023 – 03/2024
AV Project Manager/Engineer
● AV Project Managerial role in overseeing the design, installation, commissioning, and decommission of the AV builds and systems for various projects (Conference Rooms, Auditoriums, and Event Spaces) with all 3rd party AV vendors (IVCi, Room Ready, and AVI System…etc.) simultaneously.
● Understanding of TCP/IP Networks to resolve any networking issue related to all AV systems.
● Proficiently oversaw a network of more than 500 Digital Signage displays, utilizing TriplePlay OTT's, BrightSign X1143 & X1144 Media Players, and Crestron devices to ensure seamless operation and optimal performance.
● Overseeing and assessing AV issues reported by end users via ServiceNow, they meticulously ensured a methodical approach to problem resolution, persisting until a satisfactory outcome was achieved. They collaborated with various teams, including WTS, L2 Production Services, Event Production, Networking, and Building Operating teams, to address and resolve issues effectively.
● Effectively established, built, organized, inventoried, and implemented solutions to tackle complex challenges associated with the AV Certification Center and Storage Facility.
● Played a crucial role in developing and improving AV Standard Operating Procedures (SOPs), streamlining and documenting essential protocols (Jira, Kanban, and Confluence) to ensure smooth AV operations in collaboration with all other departments and vendors.
● Established AV processes, systems, and comprehensive documentation aimed at proficiently troubleshooting complex issues, thus ensuring efficient resolution and minimizing downtime for Break/Fix.
● Conducted AV Engineering in-depth analysis, clarification, quality control, and editing of Bill of Materials (BOM), Statements of Work (SOW), and CAD drawings prior to project launch. BANK OF AMERICA/DIVERSIFIED (NATIONAL)
10/2022 – 03/2023
AV Technician
● Delivered solutions based on business requirements or defined standards within the AV technology organization.
● Collaborated with line-of-business to define requirements, demonstrate solutions, and collect feedback.
● Developed solutions that incorporate user requirements, system functionality, and support considerations to deliver a fully functional end to end user experience.
● Oversaw risks, audits, and compliance items in the space, drive solutions, and monitor to closure.
● Assessed the resource requirements for deployments, secure resources, and drive to completion.
● Provided feedback to Architecture, Engineering and Product teams as to the catalog of standard products, and business requirements for changes to the catalog (Runbooks & Confluence).
● Communicated with a wide range of teams (internal teams & 3rd party vendors) related to Audio/Visual and Collaboration Spaces.
● Interacted and collaborated with partner teams on process improvement and knowledge development to improve service.
● Operation of ServiceNow to describe issues, escalate, and articulate impact to affected users and leadership as needed.
● Engaged in high severity production incidents and problem tickets in support of any RTC redesign requirements.
● Facilitated the resolution of proactive/reactive problems across multiple teams inside and outside of RTC.
● Notified, escalated, and communicated to senior management the existence and status of outages, as necessary.
● Partnered with the Problem Management team to ensure root cause, preventative measures, and lessons learned are captured in the Problem Management system of record.
● Understanding of TCP/IP Networks to resolve any networking issue related to all AV systems. IBM/EXPERIS (GLOBAL)
07/2020 - 08/2022
Large Event Auditorium Broadcast Production Lead, A/V Engineer, Technical Director
● Effectively spearheaded, oversaw, and streamlined IBM's executive and high-level event productions, achieving numerous successful outcomes. By enhancing, implementing, and optimizing processes and policies, I meticulously crafted activity timelines to guarantee a punctual schedule in preparation for each event.
● Strategically devised, implemented, and coordinated broadcast pre-production planning for audiovisual (AV) and video projects, ensuring seamless logistics and effective communication with diverse teams within the organization, including Hybrid Cloud and AI.
● Played a key role in the development and management of chargeback and event production policies aimed at delivering auditorium broadcast services.
● Efficiently collected and meticulously organized all essential content required for live and recorded broadcast productions, utilizing a range of equipment and technologies such as 2 PlaybackPro Plus systems, 4 WebEx Endpoints, 6 PTZ Cameras, and/or up to 8 laptops.
● Fostered collaboration and effectively oversaw the coordination of building facilities to accommodate any special requests or specific setups needed for various events. This involved managing aspects such as electrical arrangements, sanitation requirements, and facilities operations with loading docks.
● Proficiently operated diverse streaming platforms, utilizing both Mac and Windows operating systems. These platforms included On24, Watson Media, StreamYard, Bluejeans, and StudioLive.
● Offered comprehensive post-production services for content, utilizing industry-leading editing software like Adobe Premiere Pro, DaVinci Resolve, and Final Cut X. This involved performing meticulous editing clean-up on recorded videos and rectifying any errors that may have occurred during filming or live stream production.
● Promptly escalated and provided assistance for technical issues, effectively collaborating with vendors, on-site support teams, as well as mechanical and operational teams to resolve any challenges.
● Took on a leadership role in technical direction and production, overseeing and executing live events within a spacious movie theater auditorium setting with a seating capacity of 250 seats or more. Managing remote and hybrid virtual events, predominantly leveraging platforms such as Cisco Webex and Verizon BlueJeans.
● Responsibility of managing and operating a sizable, high-resolution 4K video wall that spanned the entire auditorium, utilizing an Aquilon/Analog Way Video Wall processor system in conjunction with Novastar fiber transmitters and receivers. Effectively managed, configured, and operated the Analog Way Vertige and three Ascender 48 video processors. These systems enabled the display of six to eight independent video and computer sources in customized layouts across the impressive 34x20 Digital Projection Curved LED Video Wall display.
● Responsibility for overseeing the comprehensive operations, reservations, and all related aspects of an auditorium, collaboration spaces, and meeting room environments.
● Diligently maintained and programmed the lighting system as needed, utilizing the ETC Ion Lighting Board. This involved adapting the lighting configurations to meet specific requirements, occasionally implementing custom setups.
● Effectively managed and conducted routine preventative maintenance tasks, including firmware and license updates, as well as overseeing vendor support agreements such as service agreements and warranty extensions for all on-site AV systems.
● Responsible for managing a worldwide distribution digital signage system used for displaying in-house content, employing the Scala platform.
● Successfully managed and operated a combination of six pan, tilt, and zoom (PTZ) remote-controlled cameras, along with four studio cameras mounted on pedestals, either independently or by directly coordinating operators.
● Responsible for the management, configuration, and implementation of routine maintenance for an SDI and/or NVX router. This involved routing all relevant audio/video sources for each event to the video switcher as required. Specifically, I oversaw a 128x128 Ross NK Router System with Crestron Pro3 Control Processing.
● Efficiently managed and operated the Ross Carbonite broadcast video switcher and Xpression Character Generator to facilitate the selection of sources for recording and/or streaming purposes.
● Effectively managed, configured, and operated a set of eight recorders specifically utilized for isolated recording of individual sources (ISO) as required for post-production purposes.
● Proficiently operated an EEG captioning encoder to generate both open and closed captions as necessary, ensuring compliance with captioning requirements.
● Leveraged IBM's fiber infrastructure for AV purposes, enabling the setup and broadcasting of events in multiple locations both within and outside the building. This involved utilizing up to four AV fiber feeds and a broadband system (from Directv to Thor Modulator via SDI and HDMI) to establish a smooth signal flow to the control rooms in the auditorium.
● Understanding of TCP/IP Networks to resolve any networking issue related to all AV systems.
● Successfully managed, operated, and configured a maximum of 18 Shure wireless microphones, which were seamlessly integrated with a Yamaha digital mixer using Dante technology and a Biamp Tesira DSP for efficient audio processing.
● Employed an AV patch panel to ensure redundancies and facilitate effective troubleshooting for the entire AV system.
● Responsibility for managing, curating, and organizing all raw footage and completed videos, efficiently storing them in a Scale Logic 54TB Genesis media storage system. EMPIRE STATE BUILDING OBSERVATORY (FULL-TIME)
10/2019 – 03/2020
Senior AV Technician
● Managerial role in overseeing the installation and commissioning of the AV system for the Empire State Building Observatory Digital Museum.
● Effectively managed a complex setup involving multiple Content Management Systems, 12 LED Video Walls, and custom digital signage, wayfinding, and responsive technology, ensuring seamless operation for continuous 24/7 usage.
● Managing and inspecting IT/AV issues reported by end users, ensuring a thorough and systematic approach to problem resolution until a satisfactory resolution was achieved.
● Successfully established and implemented solutions to address intricate challenges related to video platforms, encompassing digital signage and video playback.
● Led the creation and construction of an AV Test Lab and Storage Space, specifically designed for testing and working with all equipment, guaranteeing their optimal and secure functionality.
● Played a pivotal role in the development and enhancement of AV Standard Operating Procedures
(SOPs), streamlining and documenting the necessary protocols for seamless AV operations. Additionally, I established and maintained a comprehensive IT/AV inventory database within the storage facility, ensuring meticulous tracking and management of all equipment.
● Responsibility of overseeing and managing all vendors involved in the installation and design of the ESB digital observatory, ensuring the completion of installation and comprehensive testing in preparation for the public opening.
● Developed AV processes, systems, and comprehensive documentation to effectively troubleshoot complex issues, ensuring efficient resolution and minimal downtime.
● Understanding of TCP/IP Networks to resolve any networking issue related to all AV systems.
● Conducted thorough analysis, clarification, and editing of Bill of Materials (BOM), Statements of Work (SOW), and CAD drawings prior to the launch of the project. EDUCATION
New York Institute of Technology, Bachelor’s of Science, New York, NY
● Bachelor’s of Science - Advertising, 2004
TECHNICAL SKILLS
● Familiarity with all commercial audiovisual, videoconferencing and broadcast manufacturers:
●
● Extron ● Microsoft/Apple OS ● Shure
● Crestron ● Biamp ● Ross Video
● Cisco
● Polycom
● Brightsign & Scala
● Panasonic
● Yamaha
● Digital Projection
● AV Project Manager for all spaces, internal teams, and 3rd party vendors
● Professional Level of White Glove Service to all levels (Executives - End-Users)
● Working Knowledge of all Professional Audio and Video Systems, LiveStreaming, and Video Streaming
● Professional TV Installer – Planar/Samsung/Sharp/Sony/NEC/LG
● Microphones (Wired, Wireless, and Lav’s), Sennheiser Brands; Shure Certified
● Video Conferencing Utilization:
Hard Codecs
■ Cisco Codecs (EQs, Bar Pro’s, Mini’s, and Pu
■ Poly X Series
■ VC Network Deployment
Soft Codecs
■ MTR (Microsoft Teams)
■ Zoom
● Management of AV Integrators: Diversified, AVI-SPL, AV Services (New Builds, Upgraded/Refresh, and Decommission Spaces)
● Experience and Collaboration delivering all levels of service to technology projects working with IT, Voice, and Networking technology teams
● DSP Experience (Biamp/Polycom SoundStructure/ClearOne/QSC)
● Audio Board/Video, Switching, & GFX Playback Operator – Live & Taped Broadcast Environment, Live Public & Private Corporate Events CERTIFICATIONS
● Agile Project Management Certifications
● Audio Basics for Meetings and Conferences
Shure Incorporated
● Best Practices for Merging AV and IT Systems
Shure Incorporated
● Voice Lift System Design
Shure Incorporated
● Commercial System Design
Crestron Electronics
● DM NVX Design & Application
Crestron Electronics
● DMC-D-4K
Crestron Electronics
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