Customer Service Office Assistant
Resume:
Anissa Alvarado
Corona, CA *****
ad5tx6@r.postjobfree.com
Work Experience
Customer Service
Humano/ DPI foods - Ontario, CA
February 2021 to March 2024
● Responsible for making outbound calls to customers. On a timely matter.
● verify appointment in database
● charge late fee / no appointments
● Verify restocks/ locks /damage product
● Dispatched drivers to next appointment
● Take payments EFS / Credit cards /Comchecks
● Invoicing /closing out work orders
● Provide excellent customer service
● Processing product complaints through ques and other communication channels.
● Maintaining a positive experience while investigating complaints in a timely and courteous manner.
● Accurately updating databases with pertinent details & product information.
● Escalating issues based on severity to appropriate levels as needed.
● Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
Customer Service / Front office Assistant
EMSER TILE - Ontario, CA
January 2014 to April 2020
● Assist with scheduling Interviews Options
● Assist with new hire applicants/background links, ID, social Security, bank accounts . All confidential employee documents.
● Emails,phones, copy machines,sanning,fax
● Provided information to customers regarding products, pricing, inventory, and delivery options.
● Worked well with others in a team environment, communicating in a clear and concise manner
customer /trucking companies
● Supported customer relationships by using outstanding service skills and proactive sales
.
● Accurate and timely processing of customer inquiries and orders; ensuring that the product and pricing match customer requirements.
● Processed customer / branch will call/ship direct orders.
● Handled customer complaints, credit, and invoicing issues
● Order entry
● Daily invoicing
● Maintain pricing files.
● Provide the necessary inside support to the sales team.
● Other duties as assigned.( projects.)
Skills
● Excellent customer service
● Excellent communication, interpersonal and time management skills.
● Strong organizational skills and problem-solving skills.
● Ability to adapt to changing work environments and workload.
● computer skills including proficiency in MS Office (Word and Outlook) Education
High school diploma
Bassett High School - Bassett, CA
August 1999 to June 2003
Skills
• Microsoft Word
• Microsoft Outlook
• Time management
Contact this candidate