Customer Service Maintenance Supervisor
Resume:
JAMES MULHEREN
Ukiah, CA
ad5tx4@r.postjobfree.com
Authorized to work in the US for any employer
EDUCATION
Ukiah High School, Ukiah, CA
Received a diploma
SKILLS
Customer service expert
Equipment operations
Facilities, operations, & production management
Flexible schedule
Goal-oriented
Loss prevention
Process improvement
Quality inspection professional
Quick learner
Strategic thinker
Time management skills
Top sales performer
Training and development
Visual merchandising proficiency
EXPERIENCE
August 2021 - Present - Machine Maintenance Supervisor, Flow Cannabis Co.; Redwood Valley, CA
• Consulting on processing and processing equipment
• Training machine operations and equipment maintenance
• Operation of cannabis equipment
• Supervising machine operations
• Creating and maintaining vendor relations
• Acquisitions of parts and materials
• Creation of SOP/Jobaids
October 2019 - February 2021 - Production Manager, Emerald Sun; Ukiah, CA
• Hired, coached and trained staff and monitored performance
• Upheld quality standards by monitoring and correcting work
• Created and implemented highly effective and individualized solutions for clients
• Operated multiple processing machines
• Collaborated in a team environment to maintain high levels of productivity
• Maintaining processing and packaging equipment
September 2017- September 2018 - Facilities Manager, California Grow Services; Ukiah, CA
• Oversaw building improvements to update facilities and meet requirements
• Recruited and mentored staff
1 of 3
• Planned maintenance and production activities in accordance with budget limitations, building use needs, and operational requirements
• Designed and implemented standard operating procedures and educated staff
• Responded to all building needs and directed an efficient response April 2014 - September 2017 - Decor Specialist, The Home Depot; Ukiah, CA
• Handled end-processing of customer orders
• Communicated with coworkers to assess work needs for the day
• Processed work orders and prioritized jobs
• Applied changes requested by designers, owners or inspectors
• Counted and verified orders picked to ensure accuracy
• Retained clients and obtained referrals by promptly resolving customer complaints, providing value, and ensuring quality
• Planned work and determined appropriate tools and equipment
• Managed inventory, maintained equipment and records, and cleaned work areas July 2000 - December 2013 - Maintenance, Ukiah Custom Cabinets; Ukiah, CA
• Identified areas in need of improvement during daily work inspections and addressed them with the owner
• Carefully followed the supervisor's written and verbal instructions in regards to each day's duties and assignments
• Completed indoor and outdoor residential and commercial construction projects
• Kept supervisor informed of job progress and material requirements
• Maintained inventory for central warehouse of tools and supplies
• Picked, packed, received, and restocked products with forklift, lift truck, and stock picker
• Promoted a safe working environment by cleaning work sites and maintaining tools and equipment September 2005 - October 2008 - Front End Manager, Compassionate Caregivers; Ukiah, CA
• Managed cash flow of store, including cashier operations, bookkeeping, and security
• Put together schedule for floor staff according to skill sets and coverage needs
• Handled the complaints and concerns of customers
• Cultivated strong customer relations through quality communication and offering education on product and service offerings for each client
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
• Stocked and rotated inventory regularly
• Kept the showroom clean and maintained neat, orderly product displays
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
• Ensured all staff was able to provide adequate knowledge of products
• Helped employees perform at peak productivity with morale-boosting programs and motivational techniques
• Held each team member accountable for achieving brand and performance goals 2 of 3
June 2002 - July 2005 - Laborer, Sunrise Ranch Construction; Ukiah, CA
• Arranged and stored materials, machines, tools and equipment
• Established work priorities to meet contractual obligations for schedule and installations
• Responsible for promoting safe and clean working environment
• Cleaned all construction areas to avoid hazards
• Planned work and determined appropriate tools and equipment
• Reviewed project drawings to perform installation activities according to specifications
• Cleaned all construction areas to avoid hazards
April 2001 - June 2002 - General Laborer, Steve P Rados Inc.; Sacramento, CA
• Performed heavy labor such as ditch digging, paving and hauling
• Mixed and laid concrete to raise top of manhole to the street level
• Took care of facility equipment, grounds, roads and fences
• Notified supervisors of faulty operations and defective materials
• Maintained physical fitness and stamina to take on challenging tasks
• Used forklift's and other equipment in the correct way February 2000 - April 2001 - General Laborer, HL Weaver; Ukiah, CA
• Learned ins and outs of general contracting
• Performed laborer tasks on job sites, upheld to standards of the general contractor
• Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns
• Managed work with little supervision
• Verified that machine setups conformed to specs
• Continually cleaned work areas and equipment
• Maintained physical fitness and stamina to take on challenging tasks
• Worked in appropriate clothing, steel-toed boots and protective gear 3 of 3
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