Real Estate Customer Service

RD Robert Doud

Houston, TX ***** 832-***-**** ad5tw4@r.postjobfree.com

PROFESSIONAL

SUMMARY

Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Sales Promotion

Administrative Skills

Change Implementation

Team Training

Staff Management

Verbal and Written

Communication

WORK HISTORY REAL ESTATE INVESTOR AND PROPERTY FLIPPER 07/2022 to CURRENT RED BIZ LLC Houston, TX

Research and Analyze Potential House Deals; Analyzing Costs Research Potential Acquisition options: REO, Short Sale, Tradional Market, Foreclosure, Tax Lien, and Direct Marketing

Negotiate Real Estate Transactions to Maximize Profit Manage Property Renovations: Contractors, Budgets, Timelines, Materials Manage Vendors, Tenants, leases, Sales Agents

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked effectively in fast-paced environments.

Managed time efficiently in order to complete all tasks within deadlines. GENERAL MANAGER OF HOTEL GROUP 10/2017 to 06/2022

99 Group Patong, Phuket, Thailand

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.

Trained, coached and mentored staff to support smooth adoption of new sales program.

Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

GENERAL SALES MANAGER 06/2014 to 10/2017

Phuket Business Broker Phuket, Thailand

Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.

Handled customer relations issues, enabling quick resolution, and client satisfaction.

Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Developed and implemented comprehensive salesperson training program.

SALES MANAGER 06/2009 to 03/2014

ReMax HomeSpace Realty Bangkok, Thailand

Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Closed lucrative sales deals using strong negotiation and persuasion skills.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

INSURANCE AGENT 01/2006 to 05/2009

State Farm Story City, IA

Built relationships with clients using active listening and issue resolution to provide excellent service.

Responded to customer calls swiftly to resolve issues and answer questions.

Maintained high standards of customer service by building relationships with clients.

Cross-sold insurance products to existing clients to reach sales targets. NEW CAR SALES MANAGER 08/2003 to 12/2005

George White Chevrolet Ames, Iowa

Improved overall customer buying experience to safeguard dealership revenue.

Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.

Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.

Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.

NEW CAR SALES MANAGER 11/2002 to 08/2003

West Ashley Toyota Charleston, SC

Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.

Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.

Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.

Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

EDUCATION BBA International Finance

Iowa State University, Ames, IA

MBA International Marketing

Dartmouth College, Tuck School of Business, Hanover, NH

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