Patient Access Registration

THELMA S. BRITOS-DEVLIN

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My goal is to introduce the best and most efficient practices to the organization. My philosophy is to lead and inspire the staff through collaboration and communication. My mission is to be the driving force that will implement more innovative technology to Patient Access Management. During my time as a Patient Registration Supervisor and Patient Access Manager, I have been involved in creating, training, and implementing patient registration process flows. In addition, I continue to create, implement, and audit process flows that do not exist or need to be updated in accordance with ever changing policies and procedures. Long term, I desire to be a project manager and/or educator in Healthcare Access Management.

EXPERIENCE

OCTOBER 2021 – PRESENT

PATIENT ACCESS MANAGER, SHARON HOSPITAL, SHARON, CONNECTICUT

All listed below of previous position

Review existing policies and update as needed

Coordinate patient flow and staff workflow within/out of the department

Meet regularly with other managers to coordinate present processes and implement new ones

Report departmental productivity and address areas in need of improvement

Manage departmental budget and address variances

OCTOBER 2016 – OCTOBER 2021

PATIENT REGISTRATION SUPERVIOSR, vassar brothers medical center

Manage supplies and equipment

Monthly on-call supervisor duties – scheduling employees and reviewing payroll

Prepare audit for staff evaluation

Train new employees

Assist employees in resolving issues involving registration systems application

Organize monthly training for existing employees

Manage POS collections through daily reports

Coordinate daily workflow of staff to ensure all are on task

Tracking employee performance and reporting results generated by the tracking system

Coordinate and assist with the daily workflow in times of high-volume patient visits

Prepare annual employee evaluations

Conduct monthly meetings with each individual employee

Create an annual action plan to improve employee engagement and satisfaction

Manage employees who are on performance improvement plans or have been issued progressive discipline plans

FEBRUARY 2015 – OCTOBER 2016

PATIENT REGISTRATION COORDINATOR, vassar brothers medical center

Manage supplies and equipment

Monthly on-call supervisor duties – scheduling employees and reviewing payroll

Prepare audit for staff evaluation

Train new employees

Assist employees in resolving issues involving registration systems application

DECEMBER 2011 – FEBRUARY 2015

PATIENT REGISTRATION ASSOCIATE, vassar brothers medical center

Registering patient upon arrival by verifying and updating patient information

Verifying medical insurance

Organizing and archiving all documents pertaining to patient registration

AUGUST 2010 – DECEMBER 2011

PATIENT REGISTRATION ASSOCIATE, children’s medical group

Registering patient upon arrival by verifying and updating patient information

Verifying medical insurance

Collecting office co-payments upon patient’s discharge

AUGUST 2003 – MAY 2010

SCIENCE TEACHER, GUAM DEPARTMENT OF EDUCATION

Teaching secondary education science class while collaborating with other core course teachers

Creating and executing lesson plans based on district curriculum

Evaluating students and reporting evaluation to parents

(ADDITIONAL WORK EXPERIENCE PROVIDED UPON REQUEST)

EDUCATION

JUNE 2009

MASTER OF SCIENCE, MONTANA STATE UNIVERSITY

SCIENCE EDUCATION

JUNE 1993

BACHELOR OF ARTS, UNIVERSITY OF GUAM

BUSINESS MANAGEMENT

NATIONAL COLLEGES OF DEAN LIST 1990, 1991

SKILLS

Able to create a reporting system using Microsoft Office (Word, Excel, PowerPoint presentation)

Knowledge of Cerner Registration and Cerner Revenue Cycle Applications

Able to analyze and find trends in Experian Eligibility reporting system

Able to create staffing schedule using API scheduling

Analyzing budget variance using EPSI application

LICENSE / CERTIFICATION

JUNE 2016 – NEW YORK STATE NOTARY PUBLIC

OCTOBER 2019 – CERTIFIED HEALTHCARE ACCESS MANAGER

JULY 2023 – SIX SIGMA GREEN BELT – VILLANOVA UNIVERSITY

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