Patient Access Registration
Resume:
THELMA S. BRITOS-DEVLIN
************@*******.***
My goal is to introduce the best and most efficient practices to the organization. My philosophy is to lead and inspire the staff through collaboration and communication. My mission is to be the driving force that will implement more innovative technology to Patient Access Management. During my time as a Patient Registration Supervisor and Patient Access Manager, I have been involved in creating, training, and implementing patient registration process flows. In addition, I continue to create, implement, and audit process flows that do not exist or need to be updated in accordance with ever changing policies and procedures. Long term, I desire to be a project manager and/or educator in Healthcare Access Management.
EXPERIENCE
OCTOBER 2021 – PRESENT
PATIENT ACCESS MANAGER, SHARON HOSPITAL, SHARON, CONNECTICUT
All listed below of previous position
Review existing policies and update as needed
Coordinate patient flow and staff workflow within/out of the department
Meet regularly with other managers to coordinate present processes and implement new ones
Report departmental productivity and address areas in need of improvement
Manage departmental budget and address variances
OCTOBER 2016 – OCTOBER 2021
PATIENT REGISTRATION SUPERVIOSR, vassar brothers medical center
Manage supplies and equipment
Monthly on-call supervisor duties – scheduling employees and reviewing payroll
Prepare audit for staff evaluation
Train new employees
Assist employees in resolving issues involving registration systems application
Organize monthly training for existing employees
Manage POS collections through daily reports
Coordinate daily workflow of staff to ensure all are on task
Tracking employee performance and reporting results generated by the tracking system
Coordinate and assist with the daily workflow in times of high-volume patient visits
Prepare annual employee evaluations
Conduct monthly meetings with each individual employee
Create an annual action plan to improve employee engagement and satisfaction
Manage employees who are on performance improvement plans or have been issued progressive discipline plans
FEBRUARY 2015 – OCTOBER 2016
PATIENT REGISTRATION COORDINATOR, vassar brothers medical center
Manage supplies and equipment
Monthly on-call supervisor duties – scheduling employees and reviewing payroll
Prepare audit for staff evaluation
Train new employees
Assist employees in resolving issues involving registration systems application
DECEMBER 2011 – FEBRUARY 2015
PATIENT REGISTRATION ASSOCIATE, vassar brothers medical center
Registering patient upon arrival by verifying and updating patient information
Verifying medical insurance
Organizing and archiving all documents pertaining to patient registration
AUGUST 2010 – DECEMBER 2011
PATIENT REGISTRATION ASSOCIATE, children’s medical group
Registering patient upon arrival by verifying and updating patient information
Verifying medical insurance
Collecting office co-payments upon patient’s discharge
AUGUST 2003 – MAY 2010
SCIENCE TEACHER, GUAM DEPARTMENT OF EDUCATION
Teaching secondary education science class while collaborating with other core course teachers
Creating and executing lesson plans based on district curriculum
Evaluating students and reporting evaluation to parents
(ADDITIONAL WORK EXPERIENCE PROVIDED UPON REQUEST)
EDUCATION
JUNE 2009
MASTER OF SCIENCE, MONTANA STATE UNIVERSITY
SCIENCE EDUCATION
JUNE 1993
BACHELOR OF ARTS, UNIVERSITY OF GUAM
BUSINESS MANAGEMENT
NATIONAL COLLEGES OF DEAN LIST 1990, 1991
SKILLS
Able to create a reporting system using Microsoft Office (Word, Excel, PowerPoint presentation)
Knowledge of Cerner Registration and Cerner Revenue Cycle Applications
Able to analyze and find trends in Experian Eligibility reporting system
Able to create staffing schedule using API scheduling
Analyzing budget variance using EPSI application
LICENSE / CERTIFICATION
JUNE 2016 – NEW YORK STATE NOTARY PUBLIC
OCTOBER 2019 – CERTIFIED HEALTHCARE ACCESS MANAGER
JULY 2023 – SIX SIGMA GREEN BELT – VILLANOVA UNIVERSITY
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