Customer Service Route Sales
Resume:
LORENZO
MARIO
TODD
*********@*******.***
Millington, TN 38053
Bold Profile
Dynamic Operations Management with a proven track record at Westrock Coffee, adept in operations management and customer service. Excelled in optimizing supply chains, boosting sales by implementing strategic initiatives, and fostering enduring customer relationships. Skilled in problem-solving and sales negotiation, consistently meeting targets and enhancing product visibility. Motivated Route Sales with 28 years of route sales experience. Committed to adapting routes for efficiency and maintaining long-term relationships with clients. Successful at meeting and exceeding sales goals with extensive knowledge of employee training. PROFESSIONAL SUMMARY
Westrock Coffee ( S And D Coffee ) - Operations Management/Route Sales Manager
Memphis, TN • 04/2010 - 06/2024
WORK HISTORY
Supervised and ran all operations for the Memphis, TN route and warehouse.
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Ordered product weekly, checked in and put up product, staged product for pickup.
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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
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Achieved sales strategies in order to meet sales targets, following up on sales leads, and build long-lasting relationships with customers to retain their business and promote new product offerings.
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Coralated with customers and technicians to repair and order machines as well as doing simple fixes and solutions for improvement of the machines.
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Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
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Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
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Interacted well with customers to build connections and nurture relationships.
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Handled problematic customers and clients to assist general management and maintain excellent customer service.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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Maintained accurate records of daily transactions, mileage, expenses, and other relevant information for reporting purposes.
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Ensured timely delivery of products by coordinating efficient routing schedules and adapting to unexpected changes in daily plans.
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Conducted regular store visits to assess product placement, availability, and presentation, implementing improvements as needed for maximum sales potential.
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Problem-Solving
Operations Management
Customer Service
Decision-Making
Inventory Management
Informing existing customers of
upgrades to products, as well as
introducing new product lines.
Analyzing consumer behavior and
collaborating with the GM's
(general managers) to remain
competitive.
Taking purchase orders,
negotiating sales contracts, and
collecting cash payments.
Maintaining sales records and
meeting sales targets, as well as
presenting managers with regular
updates.
Ran a million dollar route for 5
years before Covid 19.
SKILLS
Phillips Jr College
Memphis, TN
High School Diploma
EDUCATION
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