Mayra Villalobos Bell Gardens, CA
562-***-**** ad5tu6@r.postjobfree.com
OBJECTIVE
Seasoned administrative assistant with 8+ years of experience in managing office operations, scheduling, and providing exceptional administrative support. Seeking a new opportunity to leverage my extensive skills and expertise in a reputable organization where I can contribute to streamlining processes, enhancing efficiency, and supporting the team in achieving their goals.
SKILLS
Bilingual (English/Spanish)
MS Office
Documentation
Self-Care
Cultural Sensitivity
Active listening
Excellent customer service
Resource Navigation
Problem Solving
Time management
Client Relations
Negotiation
WORK HISTORY
The Salvation Army December 2014-Present
Intake Worker Bell, CA
Complete intake assessments and discharge procedures. Performed screening to determine client eligibility for admittance to shelter services. Collaborate with social workers to support clients. Collaborated with various community partners and local agencies to ensure that clients’ needs are being met. Referred clients to appropriate agencies and resources. Participated in meetings, case conferences and divisional initiatives as well as client case plans and program development. Maintained confidential patient documentation to prevent data compromise. Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
World Finance January 2010- October 2014
Assistant Manager Ruidoso, NM
Located and notified customers of delinquent accounts by mail, telephone or field visits to solicit payment. Collected and recorded customer deposits, fees and attempt to collect loan debts as well as issue receipts using computers. Answered customer questions regarding problems with their accounts. Conferred with customers by telephone or in person to determine reasons for overdue payments and reviewed the terms of sales, service, or credit contracts. Located and monitored overdue accounts using computers and a variety of automated systems.
Westlake Financial Services November 2005- October 2009
Collector Los Angeles, CA
Arranged for debt repayment or established repayment schedules, based on customers’ financial situations. Advised customers of necessary actions and strategies for debt repayment. Answered customer questions regarding problems with their accounts. Wrote comprehensive client correspondence detailing account activities, payment expectations/agreements, and recaps on billing inquiries. Provided information to people on collection rules, regulations, policies and laws.
EDUCATION
Bell Gardens High School, Bell Gardens, CA General Education