Customer Service Operations Manager
Resume:
Burke Plyer
Durham, NC *****
ad5tsp@r.postjobfree.com
A creative and energetic professional with over fifteen years’ experience in hiring, training and coaching individuals seeking a position in management. Excellent interpersonal communication skills and an ability to build rapport and influence decisions. Strengths include:
• Proficiency in interviewing and making hiring
decisions
• Strong problem-solving and decision-making
skills
• Strong customer service and sales skills • Excellent organizational skills
• Strong working knowledge with Microsoft Office
products and operating systems
• Ability to manage teams and individuals
EDUCATION
MBA, Master of Business Administration, University of Phoenix –UT 2006 BS, Technical Sales and Marketing, Weber State University - Ogden, UT 1996 EMPLOYMENT
Operations Manager/HR, Aspen Mills Bread Co. of Utah - Ogden, UT 2009 - Present Maintaining and growing wholesale distribution throughout region. Interview. Hire, train new staff members for lower level management positions, inventory management, basic customer service, merchandising and distribution positions. Manage operations including quality assurance, operations management, human resources and wholesale account acquisition. Create company policy documents, ensure employees are properly trained and have working knowledge of applicable policies based on position. Owner/Operator, Arrowhead Distributors, LLC – Ogden / UT 2006 – 2009 Maintained and grew wholesale accounts. Managed inventory levels, sales, warehouse and vehicle maintenance.
Implementation Consultant, ADP – Salt Lake City / UT 2006 – 2009 Work directly with clients setting up and/or converting COBRA, FSA and Commuter Benefits programs to fit their needs within the ADP environment. Schedule conference calls for data gathering and tutorials with each client along with managing the project timeline and issue resolution during the implementation process.
Burke Plyer, Page Two
Senior Account Manager, eBay Inc. – Salt Lake City / UT 2003 – 2006 Seller Outreach: Worked with top sellers providing solutions to grow their businesses through more efficient selling strategies and coaching. Considered a subject matter expert who taught and coached other Account Managers so they could be proficient with their consultations. Fraud/ATO: Worked with members to restore or reinstate accounts. Also worked with proactive tools to prevent fraudulent activity on the site. Trained new customer service representatives through formal sessions and hands on side-by-side training to help them understand the ATO workflow process, while continuing to exceed expectations within my personal goals.
Territory Manager, IBS - Aurora, WA / UT 2002 – 2003 Provided products for industrial repair and automotive service repair needs. Trained client on proper usage of products and helped client maintain inventory. Revived dormant territory by contacting past clients and re-introducing accounts with renewed sales and growth.
Territory Manager, Kent Automotive - Chicago, IL / UT 2000 – 2002 Provided products for automotive collision repair and service repair needs for dealerships and independent operations. Revived dormant territory by contacting past clients and re-introducing accounts with renewed sales and growth. Increased customer base 360% by reactivating former clients, making personal sales calls and focusing on developing new clients. Owner/ Operations Manager, Aspen Mills Bread Co. of Utah - Ogden, UT 1995 – 2000 Developed successful distribution and wholesale plans. Interviewed, hired and trained staff members for lower level management positions, inventory management, basic customer service, and merchandising and distribution positions. Managed all store operations including quality assurance, operations management, human resources and wholesale account acquisition. TRAINING
How to create “Raving Fans”, Kenneth Blanchard and Assoc. 2002
“Customer Service is the Key to Your Business.”
HACCP certification, Utah State University 2010
COMPUTER EXPERIENCE
• Microsoft Office Products • Microsoft Windows Operating Systems
• Most Internet Applications • QuickBooks
• Apple Operating Systems • Adobe Photoshop
• Adobe Illustrator • Adobe Lightroom
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