Customer Service Human Services

Joshua Sidhu

*** **** ****** #* *** Rapids, MI **307 231-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Client-centered professional who combines leadership and customer service experience with involvement in social service organizations that provide support for vulnerable populations.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Well-organized, manage time and priorities in multi-task environments.

Attention to detail needed to maintain high levels of accuracy.

Remain flexible and prepared to adapt to various situations.

Communication Platforms – Zoom, Skype, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and Access. KEY QUALIFICATIONS

Advocacy Vulnerable Populations Intervention Strategies Behavioral Health Intervention Community Resources Health and Human Services

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2023 VOLUNTEER EXPERIENCE

Feeding America – Big Rapids, MI 01/2022 – 02/2023 Volunteer

Distributed nutritious, perishable food in a timely manner to food insecure families and individuals.

Exhibited commitment to supporting individuals through effective communication and with empathy.

Demonstrated sensitivity to issues of culture, adverse life circumstances, and crisis situations. WORK EXPERIENCE

Pioneer-Hearst Midwest Media Group – Big Raids, MI 12/2023 – Present Bindery Machine Operator

Operate machinery in a safe and efficient manner and in accordance with company procedures.

Inspect finished products for quality and adherence to specifications.

Create staff schedules, perform basic maintenance, and troubleshoot issues.

Meet production goals and deadlines to maintain schedule and communicate effectively with team members. Imperfectly Perfect Photography – Big Rapids, MI 02/2022 – Present Private Photographer

Greet customers, schedule appointments, and provide excellent customer service.

Advertise and promote services and outsource photography portfolio to other companies.

Communicate effectively during photoshoot and build relationships to create a positive atmosphere.

Has partnerships with local schools for seasonal pictures and more. Advantage Solutions – Big Rapids, MI 11/2022 – Present Event Specialist

Plan, organize, and coordinate parties and events.

Schedule event dates, develop the theme, select supplies, and set-up decorations. Joshua Sidhu, Cont.

Provide complete oversight during parties to ensure event meets health and safety requirements and that guests are happy and engaged.

Schuberg's Bar & Grill – Big Rapids, MI 11/2022 – 03/2023 Prep Cook

Set up and stocked stations, prepared food for service, and cooked menu items in cooperation with kitchen staff.

Followed policies and procedures, complied with safety standards, and worked well in fast-paced environment.

Cleaned station and kitchen prep areas, and stocked inventory appropriately.

Maintained a positive, professional, and team-oriented attitude. Ruby Tuesday's – Big Rapids, MI 12/2021 – 09/2022

Hostess / Customer Service

Served a major role in establishing the atmosphere for the guests.

Courteously greeted patrons and directed them to their tables, and ensured surroundings were inviting by making certain front area was clean, neat, and organized.

Managed flow of customers to ensure servers were able to provide quality customer service.

Worked effectively in a team-oriented environment. Buffalo Wild Wings – Big Rapids, MI 12/2019 – 12/2021 Prep Cook

Prepared food orders ensured line was stocked appropriately and monitored screen for incoming orders.

Trained employees and provided quality customer service by helping to resolve service or food issues.

Maintained food safety standards and ensured and a clean and safe work environment.

Worked efficiently in a fast-paced environment and communicated with other line cooks and crew members. Haworth Inc – Big Rapids, MI 08/2021 – 04/2022

Assembly Line Associate

Continually examined product quality to ensure adherence to quality standards.

Ensured and maintained the flow of production and identified operation malfunctions and notified supervisor.

Inventoried and documented finished products to determine if product orders were complete. ADDITIONAL EXPERIENCE

Fluid Routing Solutions – Big Rapids, MI Assembly Line Associate 12/2019 – 08/2021 Taco Bell – Big Rapids, MI Lead Cashier 04/2019 – 11/2019 Michigan Department of Human Services – Morley, MI Live-In Caregiver 09/2016 – 03/2019 Fluid Routing Solutions – Big Rapids, MI Assembly Line Associate 01/2015 – 04/2015 Bob Evans – Big Rapids, MI Prep Cook 06/2014 – 11/2014 Meijer – Big Rapids, MI Packer 01/2012 – 06/2013

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