Product Information Management

KATRINA LEWIS MOSS

WORK EXPERIENCE

Yamaha Motor Corporation October 2023 - December 2023

InRiver PIM (Product Information Management) Consultant - Contract

Collaborated with clients to understand their business requirements, challenges, and objectives related to product information management.

Led workshops and discovery sessions to gather and document detailed functional and technical requirements for PIM system implementations.

Translated business needs into functional specifications, process flows, and system configurations within the PIM solution.

Configured and customized PIM systems to align with client-specific workflows, data models, and business rules.

Collaborated with cross-functional teams, including developers, data architects, and project managers, to ensure successful PIM system integration with other enterprise systems.

Provided subject matter expertise on PIM best practices, data governance, taxonomy, and data quality management.

Developed and executed test plans, conducted testing, and facilitated user acceptance testing to validate the PIM system's functionality and performance.

Offered training and support to client teams in effectively using the PIM system and maintaining accurate product information.

Identified opportunities for process improvement, data standardization, and efficiency gains within the PIM implementation.

Stayed up to date with industry trends, advancements in PIM technology, and emerging best practices to continuously enhance consulting services.

Proficient in creating comprehensive 'end-user' operations guides and technical manuals, providing clear and concise instructions.

Demonstrated ability to translate complex technical concepts into user-friendly documentation for technical and non-technical audiences.

Tracked record of producing detailed step-by-step guides, ensuring end-users can effectively navigate and utilize systems and processes.

Experienced in collaborating with subject matter experts to gather technical information and convert it into easily understandable documentation.

Skilled in organizing and structuring content logically, enhancing the user experience and facilitating efficient information retrieval.

Familiarity with various documentation tools and formats, enabling the creation of visually appealing and informative materials.

Ability to adhere to industry standards and best practices for technical writing, ensuring consistency and accuracy in all documentation.

Strong attention to detail, with a commitment to producing error-free and polished technical manuals that meet the needs of end-users.

Experienced in reviewing and revising existing documentation to improve clarity, accuracy, and overall quality. HD Supply Contract Assignment April 2023 - October 2023 Data Specialist

Cleanup and organized E-Commerce data for vendor items.

Analyzed systems to identify data anomalies or conflicts.

Tracked within PIM tools.

Provided consistent internal updates.

Worked directly with SKUs in order to edit and sort accurately via Excel spreadsheets. Blue Acorn, iCi Laid Off June 2021 - July 2022

QA Specialist

Worked with team of Project Manager & DevOps to test clients' website after Magento 2 upgrades.

Clients included, but not limited to Heritage Landscaping, Kai International, Dollar General, Walmart, Penn State University.

Augusta Sportswear Brands, Inc June 2007 - October 2020 Augusta Sportswear eCommerce Specialist & Lead SME (~13 Years)

Responsible for Web Data Management (AugustaSportwear.com, HollowayUSA.com, HighFiveSportswear.com, Bomark.com - all separate B2B sites, all separate brands).

Delegated clarification/testing with Product Development team.

Worked closely with all departments and lead SMEs.

Worked closely with AppDev and EcommOps teams to identify potential roadblocks or issues.

Maintained and ensured data accuracy within the PIM.

Loaded styles via an excel spreadsheet to a staging environment, once product information is loaded to the staging environment, test/verify.

Ensured data was in the correct format in the product information for "spin off" web front (called Content Store, this is a site customers could go to download product information at the SKU level; they could obtain information for multiple styles or style).

Provided requested product data from the PIM.

Maintained and ensured data accuracy within the PIM.

Verified all products are correct status in Movex/AS100 ERP system.

Processed Data Load via program created by Ecommerce IT team which will unpublish active SKUs and publish new closeout SKUs (this could be the entire style or a SKU within an active style, such as a size or color only discontinued).

Used IBM WebSphere and detailed process for Style / BOM (Bill of Materials) created by product development team

(Style Name, Style Number, Style Price at style and SKU levels, Product description, available sizes and colors within that style line).

Verified labels are present and correct (i.e. "New Item", "New Colors", "New Sizes").

Verified all images, prices, descriptions are correct and that items can be added to the cart correctly.

Verified orders in staging ERP system with correct products ordered, pricing, shipping date/time/location match up with what was shown in B2B staging environment.

Verified any coupon codes or special shipping (i.e. order qualified for free shipping) were applied successfully. Customer Service Representative (5 Months)

Answered inbound calls for customers wishing to place orders or answer any questions.

Created outbound calls to customers with questions about orders, website, issues, product & accounts.

Maintained sales report of total orders placed daily via Excel.

Initiated part of onboarding process and research of potential customers and maintained customer engagement start to end.

Used web tools available to verify address and legitimacy of company.

Sent customer a welcome email with their log in credentials.

Answered any questions customer may have about shipping, products, prices, etc.

Contacted customer via email letting them know they did not meet certain qualifications.

Provided name and direct extension in case customer had additional questions or needed further clarification.

Worked with field sales reps in regard to their specific accounts to determine sales YTD and LY in order to qualify for extra perks.

SKILLS

eCommerce software/platforms - IBM WebSphere, Magento, PayPal, Ultipro, PIM

Digital marketing/analytics tools - Google Analytics, Google Admin

User acceptance testing (UAT), regression testing, test scenario development

Microsoft Office Suite

o Excel, PowerPoint, Word, Access

Agile/Scrum, Waterfall methodologies

Order Management Systems (OMS) and Point of Sale (POS) systems

M3 or Lawson Smart Office

B2B & D2C Seller Platforms

Jira

Confluence

Adobe Image Portal

MailChimp

LIVECHAT

Slack

Photoshop

Bazaar Voice

Velaro

Familiar with HTML (i.e. product description has one line in bold &/or underlined)

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