Information Technology Part-Time

Career Portfolio provided by

Jimmy Grant

Glenarden,MD 20706

Job Function: Information Technology, Engineering & Architecture, Public Utilities & Services

Portfolio: https://www.nexxt.com/p/5D1F3BFD-8D8C-47F5-A32E-0C60CEA75BE7 Work Experience

Part-Time Field Service Engineer

I started out working in IT field about 17 years ago as a Temp PC Tech for RCM Technology

. Efficient with deployments of desktops, laptops, and patch cabling for 4mos.

. Flexible as a Temp for Asset Management for Trawick &Associates for 7mos.

. Comprehensive to lead other PC Technicians to perform upgrades of POS and Banking PCs and Network printers.

. Innovative when it comes to technology challenges resolutions.

. Tenacious not giving up easily on electro-mechanical projects.

. Considerate Good customer relationships

Field Nation, LLC

The Company Vimenture Network Setup and PC Onboarding/ IT Due Diligence & Telecom Audit/ The Thornton Apts. I was able assist the IT department with the network transfer and the toning of network points and the swap out the old PCs with the new

PCs and tested, successfully.

Completed by you on 12/7/2023 at 5:49 PM(EST)

Company Spectrotel Multi-line ATA cutover and Porting, Friendship Hospital for Animals Enter closeout notes

I arrived onsite and I met up with IT manager and he escorted me to the Telco room and I called into Tech Support and I was able to test the 4

ports with my butt set and I was to identify the 4 leads and swap the leads to the fire alarm lines with the old lines, punch down a cross connection for the voice line and connect the elevator lines to the new elevator lines together and terminated them and we did an emergency call to the call and received a confirmation with the new number.

Completed by you on 11/21/2023 at 3:39 PM(EST)

Company AVT Technology Solutions,LLC. New Store Installation Enter closeout notes

I was able to assist with the New Store installation of the network rack, back office, training room and the front end POS, and the remote team access and the MOD to complete testing, successfully. I was directed by the Jimmy Grant

Project Manager to the Ross New Store installation and made adjustments on the on the height of the monitors POS 4,7and 1 and make sure that underneath cabinet is closed and cable management and take photos.

Completed by you on 9/29/2023 at 7:48 PM(EST)

Company ATSG /Vista Optical Connect new Circuit to MX.Pre-run cable for AP and 2 VoIP phones Enter closeout notes

I arrived onsite and met with the manager and

she showed me the network and I called into the

Bridge and I received some instructions, and I took before photos and posted on the FN website and I was directed to run cables for the

AP and the VoIP phone and label both ends and

I also did a network speeds and fax machine test

successfully.

Completed by you on 9/6/2023 at 3:46 PM(EST)

Company Insight

I was able to identify the old AT&T and connect the new Cisco MX 68 and MD -21 devices and test the primary and secondary circuits, successfully.

Completed by you on 8/11/2023 at 12:06 PM(EDT)

Company Vimenture

Enter closeout notes

I was able to arrive onsite and I met with the manager and I explained the reason for my visit and I was told to wait for the Maintenance Technician and was about a 45 minutes and I was to work on the connectivity issues with the key fob to the office PC s connecting to the network switch and working with the Remote Technician we made several attempts and we were not able to connect the key fob app to the network from the Desktop PC’s and we ran out of time and a return visit is scheduled for Monday 7/17/23. Completed by you on 7/14/2023 at 2:08 PM(EDT)

Company Kinetics

Enter closeout notes

I was able to locate and identify the cable run for the door sensor and do the installation of tc1 cable and mount it to the ceiling 6 inches from light fixture and work with Tech Support to test the people counter, successfully.

Completed by you on 7/12/2023 at 1:15 PM(EDT)

Company Insight GrubHub

Jimmy Grant

Baltimore, MD

Enter closeout notes

I was able to identify and to de-install 2 over the counter Kiosk and the stand alone Kiosk and 3 out 4 Kiosks and tested them, successfully .

Completed by you on 6/6/2023 at 11:51 PM(EDT)

Company Advanced Recovery Systems, LLC.

Upper Marlboro,MD

Enter closeout notes

I was able to install 14 out 18 devices as per instructions and prepare the return shipment. The AOC monitors for the Case Manager did not work with the Desktop pc so I had to reconnect the original monitors and I was directed by the

Manager to install the hp 9010 cross from the Case Manager desk and it can off the wireless network and I was able to connect the camera to

PC and it just needs configured to the PC and I had to return the AOC monitors to the IT room and there was 2 monitors missing for the back room . On a return visit I able to the cable management for the Conference room and

make an appointment to return to finish up the

installation on Tuesday 5/9/23 at 9:00AM.

Completed by you on 5/1/2023 at 9:23 PM(EDT)

Company Gurus2go

Washington, DC

Enter closeout notes

I was able to work with the Remote Engineer to do an inventory of the Cisco 8810 VoIP phones and swap them out with 14 of the old phones and have 2 spares left over and tested them, successfully.

Completed by you on 4/19/2023 at 3:04 PM(EDT)

Company DHD LP 3/1/2023

Washington,DC

Enter closeout notes

Jimmy Grant

I was able to receive the shipment of the 2011 mikortik router and installed to the rack and powered it on and I contacted Dario and he requested for me to install the fiber cable and I was able to locate the fiber cable and I called Tech Support and I was told he would be able to ship out a 30ft fiber cable on next week so I called the

Remote Engineer that we would have rescheduled the installation on next week. On the return visit I was able to receive the shipment and worked with the Remote Engineers to identify the parts and circuits that needed to be connected by the Viber cable and we had to find a way to connect my laptop to internet connection I order for the Remote Engineers to connect to the router via laptop and I had to download anydesk app for them to connect to the Router and do the configurations to the network and they called Comcast to have them make sure it was connected correctly.

Completed by you on 2/24/2023 at 3:11 PM(EDT)

Insight Marriott

Annapolis, MD

Enter closeout notes

I was able to work with the team of Remote Techs to identify the two network switches that were replaced with a new 48 port switch and we tested with the End Users the front desk network, successfully.

Completed by you on 2/8/2023 at 2:21 PM(EST) 2.08 hours iTekservices

Washington, DC

Enter closeout notes

I was able to install another memory stick to the Manager’s PC, take inside photos before and after the memory install. I also swap out the old POS registers with the new POS registers and repackaged the old POS registers for return shipment and take photos and upload the deliverables to FN website. Completed by you on 1/30/2023 at 3:16 PM(EST) 6.71 hours Bethsda, MD

Enter closeout notes

I was able to assist the Remote Engineer with the installation and speed tests the BEC wireless internet device and connect it to the firewall, successfully.

Completed by you on 1/27/2023 at 2:53 PM(EST) 2.17 hours. Jimmy Grant

Levi’s 182

Mainstreet

Tyson Corner, VA

Enter closeout notes

I arrived onsite and checked in online and l met with the manager and I explained the reason for visit and I was escorted to the network board and the manager told that network has going off and it came back online about 1 hour ago and I called Tech Support and I explained to them that the same and she directed me to check the Ethernet cables and the power cable and it all checked out good and I allowed Tech Support to speak to the manager and afterwards I was released from the site by Tech Support. Completed by you on 1/19/2023 at 6:24 PM(EST) .45 hours Insight Hilton

Baltimore, MD

Enter closeout notes

I was able to swap the 6 old printers with the printers with the download of full package of software and drivers and I printed out the test pages for the printers and email them to Tech Support.

Completed by you on 12/5/2022 at 4:51 PM(EST) 6.58 hours Essintial

Washington,DC

Enter closeout notes

I arrived onsite and I checked in online and I met with another technician and we were able to package the 20 monitors and transport them the new location after unpacking the 20 monitors and during the testing we discovered that 3 of the monitors screens appeared to be damaged and I took photos of them and I recorded the service tags, of the Dell Ultra 27 monitors:B8RP1H3, 48RP1H3 and F8RP1H3 and we

repackaged them together in 1 box and put them in Rm 3119 at the new location. Completed by you on 12/1/2022 at 7:15 PM(EST) 5.17 hours AVT Technology Solutions

Washington,DC

Jimmy Grant

Enter closeout notes

I arrived onsite checked in online and I called into the Help Desk and I also texted in my check in time and I with the End User and we were able to logon team app and joined in the meeting and they were able to the to see and video record the network rack and I was directed to setup and install the modem, the sonic wall

, the network switch and 1 Access point and after doing some troubleshooting with a Comcast Tech it was discovered that the modem was

bad needed to be replaced, so another modem was placed on order and an appointment was made to receive a new modem on 11/17/22.

Completed by you on 11/16/2022 at 8:33 PM(EST 8.57 hours NETFOR

Glen Burnie MD

Enter closeout notes

I was able to work with the Remote Engineer to configure and connect the new modem router to the store’s fortinet and the D-Link and POS and printers

with the Back PC with good connectivity to the internet. 4.24 hours Completed by you on 11/2/2022 at 1:01 PM(EST)

Carters Retail

Oxon Hill, MD

Enter closeout notes

I arrived onsite checked in online and I called into the Help Desk and checked in with the store’s phone and I received the shipment and I was able to do installation and tested the lines from the 66 block, successfully. Completed by you on 10/26/2022 at 12:42 PM(EST) for 3.11hours Jimmy Grant

Tech Data

Enter

closeout notes

I arrived onsite and checked in online I met with the Manager, and I explain the reason for my visit, and I emailed the PM, and I called the Bridge Network, and it took me about 30 minutes to get a response and I was directed to do the settings of the APC and I was able to check the cabling of the network devices and power on the ISP and the Remote Engineers to logon to the ISP and do the configurations and add the ISP to the network domain and I was able to connect

the injectors and the 3 APs and to the patch panel and the switch as per instructions and I was able to install the Cash Of PC, Manager's PC, and Training PC and patch them into the network switch. I was also able to put together the Handheld scanners and batteries and started the activation process and mobile printers charging I was contacted by a Remote Engineer that there was a problem with the charging system is not responding correctly, so the issue was being escalated to 2nd level Remote Engineers and I directed to connect the AP3 and mount it above the shelf in the back receiving area and connected the network, successfully and I was able to mount AP2 and AP1 brackets to the ceiling

tiles in the middle of the sales floor on the left and right side and after the cable runs from the Backend network rack there needs to be another bracket adapter that can support the hanging of the AP! and AP2. I took before and after photos and uploaded them to the FN Website and emailed it to the PM and was told that the Front-End network is scheduled for 9/29/22 to be completed. Completed by you on 9/26/2022 at 10:13 PM(EDT)

Applied Network Services

Enter closeout notes

I arrived onsite checked in online and checked in with the Help Desk and I received the shipment and mounted the blackboard and connected the devices and tested the phone with inbound and outbound calls, and tested the input for the fax and got good

response and no output for the fax line jack.

Completed by you on 8/19/2022 at 4:16 PM(EDT)

Applied Network Services

Enter closeout notes

I was able to install the new network VOIP board and connected to the VOIP phone and tested good and I could not connect to the internet to finish the installation because of ISP issues. I made a mistake on the time on sign off sheet of 9:45AM instead of

8:45 AM and the system would have marked me late onsite and I was not late and I apologize for any inconvenience.

Completed by you on 7/19/2022 at 1:38 PM(EDT)

Jimmy Grant

National Habor Tanger Outlet

Enter closeout notes

I arrived onsite checked in online and I checked in with the Remote Engineer and I with him to swap the router add a network switch and also swap out 1 AP and connected iPad to the wireless network and tested successfully.

Completed by you on 6/15/2022 at 1:55 PM(EDT)

Deliverables Instructions from Presidio: All deliverables are due by the time frame specified on this assignment. If deliverables are not uploaded on time, see the "Deliverable Recoup Guidelines" in the special instructions section of this assignment.

Completed by you on 6/15/2022 at 1:55 PM(EDT)

Upload/take photo of All Required Photos: ***All photos must be labeled in the below format prior to uploading to the assignment. Unlabeled photos will be rejected and you will have to resubmit Labeling Format: Site Name/Number Content (example: Boston1041_Rack After) View Photo

Completed by you on 6/15/2022 at 1:56 PM(EDT)

Hallmark Store

I arrived onsite checked in online and I also checked in Pomeroy and I was able to assist with the configuration of a static IP address for the modem and connected with the Remote Engineers to change the configuration of the checkpoint to provide connectivity to the modem by Tech Support Martin. Completed by you on 6/10/2022 at 1:37 PM(EDT)

Gurus To Go

I arrived onsite checked in online and I also checked in with Tech Support and I received the shipment and I removed the old network switch and I tried to install the new network switch but it was too long for the network switch rack and I took out of rack and match it up with the old network switch and I noticed that the new switch overlap the old about 2 inches and I called Tech Support and explained the problem and I was directed make adjustments on the brackets for both sides and I tried to install it and the new switch bracket screws were too unstable to hold the switch in place to tighten up and so I tried unsuccessfully to uninstall switch by pulling out the APC first and slipped out of my hand and fell to the floor broke the back cables and

I explained to Tech Support what happen I took a picture of it and send it to him and I was directed to power off the APC and install it into

network rack and stack the network switch on top of the APC and finish the installation of the network switch and power on the switch and the firewall and I also needed to go purchase and surge protector to complete the installation and I assisted with the testing of connectivity for the Office site and it was good accept for the Wi-Fi and after some additional testing of port for the AP with my laptop it was determined that the AP was defective and I was told that Tech Support decided to order another New network switch that would fit inside Jimmy Grant

the rack, an new APC and a WAP and to

set aside the old switch and the old WAP for a

revisit and I awash released from the site by

Tech Support and I also informed the Mod.

Task marked complete by Jimmy Grant at 3/16/2021 at 6:43 PM(EDT) Insight.LLC

I arrived onsite checked in online and I checked in with the command center and I received a call from Tech Support and I worked with him and a Staff maintenance guy to locate the outer band getaway and we several places and we could not locate the Anira U110/115 getaway so it was decided by Tech Support to send out another Tech to work with ATT technician to locate the switch on tomorrow and I was released from the site by Tech Support. Task marked complete by Jimmy Grant at 9/28/2021 at 1:21 PM(EDT) Dec '18 - Jun '19 (6 Months)

Field Nation, LLC. 12/2018-06/2019 Part-Time Field Service Engineer I arrived onsite checked in online and I called into the Blueprint Support Desk. I met up with the Chief Engineer and I explained the reason for my visit and I was escorted to Room 701and I met with the World Cinema Tech and I was able to test the Guest Network, successfully and moved to Room 702 and tested successfully. We down Room 305 where we troubleshoot extensively by logging onto both wireless networks and testing the connectivity and the signal would drop and the World Cinema tried using another remote and he also tried swapping out the TV's control box and I was directed to locate AP near Room 302 and Room 312 located near Room 318 APs and swap one with the other for testing purposes and after testing, it was decided that the site wireless network needs to remapped to find out the where the weak and strongest are located on the relative issues on the floors, so I was directed to reinstalled the APs to there original locations and to call the Blueprint Support Desk to checkout with them I arrived onsite checked in online and I met up with the MOD and he escorted to the Back Office where I rec'd the shipment and I called into the Support Desk and I was transferred to the X-Store Conversion Team and I made contact with Sam. I started the process by installing the Server to the network switches and notified Sam after it was up and he directed me to start X-Store Conversion with Reg # 1 and after installing the new equipment and everything tested successfully except the cash drawer would not open and so after spending some troubleshooting, it was decided by Sam and the Conversion Team that the Register# 1 cash may need to be replaced after doing some further testing when the Store Mgr shows up with the keys and so I was release from the site by Sam from the X-Store Conversion Team. Task marked complete by Jimmy Grant at 1/9/2019 at 3:06 PM(EDT) I arrived onsite check-in online and I went inside and I met up with the MOD and also with the other Tec and I also called into the Dispatch Desk and I checked in with her also. So I was able to assist with the changes of Hydra cables and separated the cable covers and the old cable adapters into separated boxes for 28 End Users and made sure that End Users did not have any issues with their Tarus Boxes and we took some photos and uploaded to the Help Desk and we were release from the site. Task marked complete by Jimmy Grant at 2/19/2019 at 12:57 PM(EDTI arrived onsite checked in online and I to wait for about 30 minutes for the Owners to arrive to open up and I went inside and explained the reason for my visit and I checked into the Support Desk and I was told by the Merchant that the site had a power outage due to a storm and when the system came back up the POS was offline and would not come back on to process credit cards and a Comcast Tech came in and replaced the old modem with a new modem and testing the POS cabling he found out that the Harbour Touch router needed to be re-configured and we able to receive internet connectivity and the Merchant was able to process a credit card transaction, successfully. Task marked complete by Jimmy Grant at 6/1/2019 at 2:27 PM(EDT) Field Nation, LLC. 12/16/15 -201*-****-**** Part- Time, Field Service Engineer I do have some experience with installation of MS 365 and WINS 8 to WINS 10 upgrades to End Users. GSH Repair HSIAHEALTHCHECK 2/5/18 Motel 6, Linthicum Heights, MD. I arrived onsite checked online and I into GGE Dispatch and Checked in with them and I also checked into Front Desk and the Mgr was contacted for the Jimmy Grant

reason for the visit, and I also checked into the Velocity NOC and I rec'd some additional instructions to follow. I re'cd an escort to the location of the access points. So I with the speed tests on all 3 levels of the site and I also search for the dead zones recorded the locations and after waiting some long periods of contacting the NOC I given some instructions to go up into the attic to move the location of the 3 access points closer together and do some additional speed tests and go around the entire complex on all 3 levels and I was to do some more speed tests and checked for dead zones were gone, so I recorded and report some better results the NOC and Pinnacle-Tribeca at Camp Springs, MD Rental and Retail The 1st visit I arrived onsite checked in online and i met up with the POC and I rec'd the shipment of the 2 wireless routers and the 16 port switch and after looking over the network rack and saw that the 16 port switch was not so i called the Tech Support and explained the situation and I also took photo sent it to Tech Support show what it looks like and I was directed to hook up the network cables anyway and that he would send overnight another network switch with 24 ports and I assisted with change over and speed tests with the local ISP and I also configured the wireless but I still was able to connect the End Users to the internet and we ran out of time. I 2nd visit I was able to confirm the connection of the ISP modem was good and I was able to assist Tech Support with the reconfiguration of the wireless router and replaced the 16 port switch with a 24 port network switch and I was able to connect the business office and the leasing center with internet and I also was able to connect all of the End Users with connectivity to the network printer and i also loaded all of the End Users with TeamViewer for remote loading of all the MS word apps. and I also assisted Tech Support with configuration of the other wireless router to be use as an access for an adjacent building and we were not able to get a stable connection. to connect to finish the configuration and we ran out time and I was release from the site by Tech Support.

Help Desk

Wartsila, Annapolis, MD

Jan '18 - Dec '18 (11 Months)

Keyboard on laptop does not work when it is out of the docking station 1/18/18, Wartsila Annapolis, MD: I met with the End User and showed that he was not able to use his keyboard after installing Wins 10 after undocking from the docking station, so I directed the End User to restore his laptop to the docking station and reboot his computer and afterwards logon and have him right click the start menu and highlight the run and type devmgmt.msc and expand the keyboard menu and click on the Standard ps/2 Keyboard driver but the update menu was grayed out and that would have to be done remotely by their Help Desk.

Replaced Kitchen Controller

Corner Bakery

Dec '17 - Dec '17 (0 Months)

Replaced Kitchen Controller for Corner Bakery, Washington, DC 12/2017 I arrived onsite at pickup point and checked online went to the site location and I called inside to dispatch and I met up with the MOD and I was the location of the controller, so I contacted the Support desk and I took before photos of both ends of the controller connection, so I swapped out the old controller with the new controller and worked with support to try get the displays up and functioning normal but the we lost connectivity on the controller after doing a reset, so I did a trace of the cabling and I also tested and the results showed the signal was intermitted and the Support Tech and i decided that the ethernet cable need to be replace the cable for the controller to the wall jack during the 1st visit and so on the 2nd visit I was able to disconnect old cable and installed the new cable from the new controller the wall jack and we got a good connection with activity and we were able to reset, the Salad display, the hot grill and the express to revert back to normal operation for all the ordering stations, successfully and I was release by Support Vonage Rep Anthony

National Forum For Black Public Administration, Washington, DC Nov '17 - Dec '17 (1 Month)

National Forum For Black Public Administration Washington DC 11/27/2017 I arrived onsite checked in online and I also checked in at the security desk and I rec'd access to Office and I met up the POD and I rec'd the Polycom SoundStation 7000 and I assisted with installation and the configuration process and we were able to rec'd inbound and make outbound calls, successfully and we were able to replace the VVX 500 with the VVX 7000 and we also got another request to replace a broken VVX 1500 that had a broken display with another VVX 1500 for the EXEC Office the Vonage Remote Tech was able to move the profile from the original EXEC phone but we were not able connect t to phone Jimmy Grant

remotely to load the new software apps, so after trying to connect the phone via my laptop, it was decided by Vonage Rep Anthony to request that the End User to ship the phone into Vonage for them to load the all of the software apps and return to the EXEC phone to the End User and Vonage requested that for The Contactor other End User who needed a dedicated phone for her use the MOD needed to decide a name for the assigned Contractor for ext 105 and email it to Vonage and I was release from the site by Vonage.

Onsite Field Engineer

Unistalled and Reinstalled Software for SITA

Sep '17 - Sep '17 (0 Months)

Unistalled and Reinstalled Software for SITA/ETHIAD/DCA, Wash DC Onsite Field Engineer: 9/2017 I arrived onsite for the 1st visit and I called into the Help Desk and I was able to performed the Big Fix on 3 out of the 5 End Users and with it was done,successfully and with some scheduling issues that had delay the other 2 End Users. The 2 revisit I was able to complete the Big Fix process, the other 2 End Users, successfully and I was release from the site Onsite Field Engineer

Networking Troubleshooting and Repairs of VOIP

Jan '17 (2016 Years)

Onsite Field Engineer, Networking Troubleshooting and Repairs of VOIP phone system 1/9/2017 I arrived onsite and checked in and also with POC, I rec'd access to the network room, so I able to prepare laptop to connect to the cisco router to the console. I called up the Remote Engineer at Vonage and I assisted with the troubleshooting and configuration of both network switches and by disconnecting the Ethernet cable from switch #2 at port #5 and from switch

#1 at port #10. We tested the phones in the conference room, the video conference room and the board room and all of the tests were, successful. Onsite Field Engineer, Networking Configuration and Testing of WiFi: 1/11/2017 I arrived onsite checked in with Help Desk and I also checked with the MOD and I rec'd access to the network closet, so I contacted the Remote Engineer and started the process identifying the USB Device for Wi Fi and I connect it to my laptop to downloaded the software for the Wi Fi USB device and setup the menu for the Capitol One and we also had to contact ATT Rep to make the IP match up with them for internet connectivity and the re-connected WiFi USB Deivce to the modem, I also checked the MOD to insure that End Users have access to their WiFi network, successfully. I rec'd a release code from the Help Desk 7.14E.01. Onsite Field Engineer Networking Of Cisco Switch and Pin Pads: 1/24/2017 I arrived onsite and checked in with Tech Support, I met with the Store's MOD and I rec'd the shipment and I did a quick inventory of all the parts. I unboxed the Cisco network switch and I the power cable from under the middle counter the power supply and I ran a Ethernet cable from reg #1 the data jack to port #10 of the network switch and another Ethernet cable from reg#1 to port #1 of the network switch. I started with reg#2 pin installed and configured to the network and rebooted and called up Chico's Tech Support for the software update process and assisted with the testing, successfully and I disconnected the old pin pad boxed it up and I performed procedures on reg#1's pin pad as per instructions. I also had to do some troubleshooting on reg #2 and re-tested, successfully and also had to reposition the cisco network switch for the Store's MOD underneath the middle cabinet. Onsite Field Engineer Networking Troubleshooting, Repairs and Testing of Wi Fi: 1/24/2017 I arrived onsite and checked in with the MOD and I had to wait for an a Main escort to access to the telephone closet and the network switches room and I also checked in with the Blueprint Tech Support. I tested and the connections of the Comcast modems inside the telephone closet they tested good and we went into the network switches room to test and troubleshoot the ports related to the modems, so after some long time back and fourth from the telephone closet to the network switches room we able to locate the Ethernet cable for the modem I swapped out a couple of cables. I was directed to re-punch down the patch panel connector and reboot sw#1 and I waited for some more remote testing and we were able to connect to the WiFi network and checked the front to verify internet connections with the staff members and I also had to for the Remote Engineer to verify with Comcast for completion of being back online with them. Onsite Field Engineer

Dec '16 - Sep '17 (9 Months)

Onsite Field Engineer: 12/13/2016 Networking of a New POE for VOIP phones I arrived onsite I checked with POMEROY, the site Rep and the YRC Tech Support for further instructions and I rec'd the shipment and I did a quick inventory. I started with installation of the new Cisco 2960 network switch and I made a run of CAT 5E cable from the network rack up over the drop ceiling for about 75ft to the warehouse area for the Dock Phone location I terminated both ends and I called Tech Support and he

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