Support Analyst Application
Resume:
SRINIVASU BASWARAJU
ad5tr5@r.postjobfree.com
PROFESSIONAL SUMMARY
14+years of experience as Java/J2EE Developer, worked in the areas of analysis, design, development, testing, production support and Implementation phases of object oriented and web based applications.
Proficient in developing web-based applications, and client-server distributed architecture applications in Java/J2EE technologies Spring, Springboot and WCS (Web Sphere Commerce Server6.0 & 7.0)
Extensive experience in enterprise applications development using J2EE components (JSP, Servlets, JDBC, EJB) web technologies (XML, XSL, XSLT, CSS, JavaScript, JQuery, ReactJS, HTML, DHTML).
Good knowledge and experience of Azure cloud services.
Experience with development of applications on Pivotal Cloud Foundry platform
Experience implementing web services using REST, SOAP.
Good working experience with frameworks like Spring, Struts, jQuery, Hibernate and Struts.
Extensive hands-on experience incident management, Driving CMD bridges, creating and monitoring system alerts, resolving user support tickets, managing incidents, scheduling and monitoring Batch Jobs, ensuring smooth handovers and proper support coverage in weekends and holidays.
Good experience supporting production environments in Unix/Linux and also applications based on Java/J2EE technologies.
Led efforts to automate manual tasks and create automation frameworks which reduced the Risk of accessing the Production Systems as well as saved considerable time and effort for both the Production Support Teams as well as the Business users.
Skilled at working with application development and business teams to prioritize the necessary fixes through JIRA and able to help with the production deployments and post-production checkouts for each Release.
Led the Onsite and Off-shore support teams and worked in a 24x7 Environment.
Responsible for Root Cause Analysis, Incident Management and frequent communication with Operations, support Team Members and Technology Management.
Handling high priority incidents by driving P1 bridge calls.
Developed and implemented new Production Support Model by formulating efficient Support procedures, duties and Service Level Agreements (SLAs).
Good experience in working on the Incident and Problem Management, Outage Management, Knowledge Management and Release management.
Proficient in preparing documentation and Run Books for Production Support.
Hands on exposure to application servers like WebSphere, WebLogic Application Server, Apache Tomcat.
Used Java Development tools such as IBM RAD 7.0, Eclipse, IBM WSAD, IntelliJ, JMeter
Very good understanding of Object Oriented Analysis and Design (OOAD), J2EE Design patterns, Model View Controller (MVC) Architecture, Inversion of Control (IoC), Dependency Injection (DI) pattern
Strong experience in using Relational database and programming languages Oracle, DB2, SQL/PLSQL and Cassandra.
Good exposure using Version Control namely SVN,, IBM Rational Clear Case, source code management Git, Dynatrace, AppDynamics, TLeaf, Prometheus, Splunk, App dynamics, Service now, VFire infra tools.
Troubleshoot and resolve issues related to data ingestion, indexing, search, visualization, and performance bottlenecks.
Investigate and address errors, warnings, and anomalies in log data processing pipelines.
Optimize search and aggregation queries, index mappings, and data ingestion pipelines to improve query response times, reduce resource consumption, and enhance overall system performance
Replaced Splunk logging and analytics with an automated ELK cluster, increasing data capture capacity and reducing costs
Used log aggregation tools like ELK configuration and administration for monitoring AWS EC2 instances
TECHNICAL SKILLS
Operating Systems : Linux, Windows.
Programming Languages : Java,PL/SQL, XML
Java/J2EE Technologies : Jdbc, Servlets, JSP, EJB, spring jdbc.
MVC Framework : SpingMVC, Struts1.2
O.R.M Tool : Hibernate
Web/Application Servers : WebSphere,WebLogic, Tomcat
Web Services : REST(JAX-RS), WSDL, SOAP
IDE’S : Eclipse,RAD, IntelliJ, Weblogic Workshop
RDBMS : Oracle, SQL Server
Logging Tool : Log4j
SCM : CVS, SVN, IBM Rational ClearCase and Gitlab
Markup Languages : HTML5, Java Script, JQuery, ReactJS
Issue Tracker : JIRA, Quality Center, Vfire
JMS Servers : IBM MQ
Build, CI Tools : Maven, Ant and Jenkins, GIT
Microsoft : Word, Visio, Excel and PowerPoint
Cloud Technologies : Azure cloud services.
EDUCATIONAL PROFILE
M.C.A from Kakatiya University, Warangal, India
PROJECTS
Vision and SCM/CMP billing systems
Sep’2021– Till now
Verizon
Production Support Analyst
Project Title : Vision and SCM/CMP billing systems
Environment : Spring, SpringBoot, Oracle, Cassandra, Kibana, Windows 7, Linux, App Dynamics, Splunk.
Description:
Service creation and Management is the system of record for processing the usage arrives from
CMP, Media Store, and from other channels processed before being sent to VISION billing system
to bill the customer. It is a group of backend applications which takes care of billing, settlements,
care and dispatch after a purchase happened in Real time. It also supports pricing and discounting
models.
Responsibilities:
Supporting Verizon’s Mission Critical consumer facing Systems.
Identifying the operational problems by observing the monitoring alerts and studying the system
Functioning and performance results using Kibana, App dynamics, Splunk, Elk.
Provide technical support and guidance on operations validation, development and
Implementation.
Use AWS auto scaling for Auto Scaling Applications for Device Launches.
Building Pipelines using Ansible, terraform with Bit bucket, Jenkins, OpenShift
Data Modeling with Cassandra.
Developing ANT scripts for Building the code.
Deploying Applications in WebLogic and WebSphere.
Analyzing and tuning of Garbage Collections, Heap Dump, Command Line, Thread Dump.
Responsible for achieving the committed SLAs, MTTR, MTBF, CFR, Customer Impact Metrics to ensure service uptime, provide solutions and best practices.
Monitor and test application performance for potential bottlenecks, identify possible solutions and work with the team to implement the fixes.
Providing the 2nd and 3rd level support to the escalations pertaining to application support.
Extensive analysis on debugging application for fixing bugs and Production support.
Automating the deployment of Linux applications, systems configurations and security settings.
Automating file transfer process using MFT for the feed files received from third party vendors.
Providing the 2nd and 3rd level support to the escalations pertaining to application support.
Resolving the Cassandra database issues during data migrations.
Running the oracle DB queries for proper application data validations.
Implement logging for Microsoft Azure cloud environment using REST API and creating
parsers and alerts on the logs for any abnormal activity.
Use Ansible Configuration tool to automate processes to help improve stability and speed of execution.
Spend some portion of the day executing operational tasks, and improve and automating these tasks.
Engage with the Client to understand the flow of data in their environment via multiple data
sources, compute the events per second and design the enterprise architecture required successfully complete the implementation.
Provide technical and architectural guidance to software development teams across all platforms and infrastructures, including promoting adherence to design standards and methodologies such as Agile and Scrum.
Come up with a risk model with the customer to provide an efficient risk landscape and
Continuous risk monitoring for the environment.
Use JIRA for ticket tracking, change management and as an AGILE/SCRUM tool.
Implementing monitoring solutions to track the health and performance of Kafka readers. This involves setting up alerts for various metrics such as throughput, latency, disk usage, and consumer lag.
Optimizing Kafka configurations and resource allocation to achieve optimal performance in terms of throughput, latency, and resource utilization.
Investigating and resolving issues related to Kafka clusters, such as performance bottlenecks, data loss, or connectivity problems. Providing support to developers and other stakeholders in troubleshooting Kafka-related issues.
Documenting Kafka configurations, deployment procedures, troubleshooting guides, and best practices for the use of Kafka within the organization. Sharing knowledge and expertise with other team members to promote consistent and effective use of Kafka.
Implementing CI/CD pipelines to automate the deployment of containerized applications to Kubernetes clusters. This involves integrating with tools like Jenkins, GitLab CI/CD, or CircleCI to build, test, and deploy containers using declarative YAML manifests or Helm charts.
Documenting Kubernetes configurations, deployment procedures, troubleshooting guides, and best practices for the use of containers and Kubernetes within the organization. Providing training and support to developers and other stakeholders to ensure proper use of Kubernetes and associated tools.
Kroger Co Apr’2016 – Sep’2021
Tata Consultancy Services Cincinnati, OH
Production Support
Project Title : Digital Operations
Environment : Spring, Spring Boot, Hibernate, Web services, AngularJS, Microservices.
Description:
Kroger’s new Digital Customer strategy is designed to connect Kroger and its customers more effectively Today and in the future. It is collaboration between the Customer Loyalty & Marketing, Merchandising and IS&S teams and focuses on three important areas of growth: digital channels, personalization and ecommerce. As part of the Digital Customer strategy Kroger has multiple e-Commerce platforms. These eCommerce systems are aimed to provide Web, Mobile Web and Call center support for the order channels.
Responsibilities:
Working as a Production Support Analyst supporting Kroger’s Clicklist (Buy Online Pickup at Store) and other Order Fulfillment Applications.
Develop industry-specific solutions based on client needs and manage and update existing applications
Implemented REST Microservices using spring boot.
Carry out detailed analysis to understand requirements and create code and/or build solutions as per requirements in development/maintenance projects in accordance with coding standards
Use Azure Application insights Log Analytics to write simple queries to trace the application exceptions and orders data.
Perform unit testing per test plans and test cases
Develop and manage applications, upgrade existing applications and/or integrate applications with any new/existing applications, systems, and databases
Resolve application-related issues experienced by end-users
Provide support for applications, including involvement with the KSC, NOC, Infrastructure teams, and vendors as appropriate.
While performing these duties, worked with the following technologies: Java/J2EE, Spring, Spring Boot, Restful Web Services, API, Microservices, Python, HTML, Bootstrap, AngularJS, jQuery, Oracle, DB2, Cassandra, UNIX (Shell Scripting), MQTT, JIRA, Bitbucket, MQTT lens, Stash, MQ Explorer, TeamCity, GitLab, Docker, PCF cloud, Gradle, Echo Kibana, Splunk, ELK, Postman, OMS, WebSphere, Tomcat, Linux, IBM MQ
Kroger.Co Apr’2016 – Jun’2021
Tata Consultancy Services Cincinnati, OH
Developer Analyst
Project Title : Deli bakery
Environment : WebSphere Commerce V7, Rational Application Developer, Web Sphere
Application Server, Windows 7 Putty.
Description:
Deli bakery application helps the customer to place orders online for items such as Cake, Platters & Chicken etc. The customer is also allowed to design the cake online by choosing their favorite Flavor, Color, Icing & Sizing preferences. The application allows the customer to place any number of quantities they require and the store takes a maximum of 48 hours to fulfill the orders. Customer is also allowed to modify and Cancel the orders depending on their demands at the moment.
Responsibilities:
Application Development.
Enhancement of an application and testing.
Daily communications with Onshore Coordinator regarding issues
Staples, USA Apr’2015 – Jan’2016
Tata Consultancy Services
Sr. J2EE Developer
Project Title : staples.com
Environment : WebSphere Commerce V7, Rational Application Developer, Web Sphere
Application Server, Windows XP, Putty .
Description:
Staples, Inc. is a large office supply chain store, with over 2,000 stores worldwide in 26 countries. Staples.com is the e-commerce platform for selling the office products of Staples. The Cart and Checkout project is to continually enhance the features in cart and checkout pages of Staples.com website. These changes are applicable for both US and Canada websites. The project scope includes providing fixes to any production issues in the current system. All the actions of website users from selecting a product and adding it to the cart to the checking out the user are in scope of this project.
Responsibilities:
Involved in implementation of creating multiple orders for the user with different statuses.
Involved in implementation of merging and splitting user order items.
Involved in implementation save for later functionality of user added items.
Involved in generation of access beans for custom tables.
Staples, USA Sep’2014 – Apr’2015
Tata Consultancy Services
Sr. J2EE Developer
Project Title : Staplesadvantage.com.
Environment : WebSphere Commerce V7, Rational Application Developer, Web Sphere
Application Server, Windows XP, Putty.
Description:
Staples Advantage is a business-to-business internet ordering solution for office products exclusively for corporate customers. A core business operation includes operational data used to support inventory, orders, contract pricing, and fulfillment. In addition to the business operations, contracts and customers are also managed through the back office systems.
Responsibilities:
Involved in implementation of creating multiple orders for the user with different statuses.
Involved in implementation of merging and splitting user order items.
Involved in implementation save for later functionality of user added items.
Involved in generation of access beans for custom tables.
1800 Flowers, USA Dec’2011 – Jun’’2014
Tata Consultancy Service
J2EE Developer
Project Title : 1800flowers.com
Environment : WebSphere Application Server V7, WebSphere Commerce V7, Rational
Application Developer, Web Sphere, Windows XP, Putty.
Description:
This project is about management center customization and store front customization which is implemented for 1800-Flowers. System should show the customized fields and promotions in management center. System should show the additional information in store front based on the customization or updated fields in DB.
Responsibilities:
Implemented User registration, profile update and Shipping Address validations.
Implemented Recipient Page and its validations.
Involved in implementation of editing the order item delivery date, qty, shipping address, and order checkout flow.
Involved in implementation of personalized messages and card messages for the order.
Involved in implementation of product SKU validation like start date, end date, available date.
Involved in filtering logic of products based on provided delivery date, zip code cutoff date, cutoff time, of products of a particular category
Involved in delivery calendar implementation.
Involved in implementation of product personalization
Involved in product zooming functionality implementation.
Customized Xorderitems table to store personalization message flag and personalization of product flag
Creating the espot,web activity and content.
Creating the promotions
Worked on the Ajax to make the jsp content dynamic
Involved in builds and deployment of e-Store application
Sainsbury, UK Apr’2011 – Jul’2011
Tata Consultancy Service
Consultant –Java, J2ee
Project Title : Sainsbury's Online
Environment : WebSphere Application Server V7, WebSphere Commerce V7, Rational
Application Developer, Web Sphere, Windows XP, Putty.
Description:
Sainsbury's is the 3rd largest chain of Supermarkets in the United Kingdom and Proteus is a Sainsbury's online Groceries e-commerce application where in customers places their Groceries orders. It is a re-plat forming e-commerce project from Blue Martini to WCS
Responsibilities:
Review Sainsburys provided functional requirements, non-functional requirements and capabilities, work with Sainsburys team to clarify documentation and understanding
Involved at peer reviews and knowledge sharing for new resources.
Involved in estimating Request for Proposal for Promotion, Pricing, Product and ranging related requirements.
Target, USA Oct’2009 – Feb’2011
Sapient Corporation
Consultant –Java, J2ee
Project Title : Everest (target.com)
Environment : WebSphere Commerce V7, Rational Application Developer, Web Sphere Application Server, Windows XP, Putty.
Description:
This project is developed on IBM WCS (7.0). The existing Target.com website is being developed in E-Commerce. Target is second largest Retailer in US. The entire guest experience, browsing and shopping has been re structured in WCS.
Responsibilities:
Promotions- Creating a free gift promotions
Member subsystem customization
User Registration Form Customization - Adding new fields to the registration form, Creating new EJB
Created espot in management center.
Worked on Out of the box commands and extending them
Involved in build and deployment of e-Store application.
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