Customer Service Social Media
Resume:
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ROSE ISHIEKWENE
ad5tqa@r.postjobfree.com
**, ******** ******, ******, *****.
Objective
A resourceful customer-centric young professional with proven ability to troubleshoot and resolve issues quickly, with skills that guarantees customer loyalty and satisfaction and a track record of consistently meeting goals while maintaining professionalism, patience and efficiency.
Why Me
I bring a forward-thinking mindset to customer service, combining traditional service values with modern technological capabilities. My commitment to adaptability, digital literacy, and customer-centricity positions me as an asset to any team aiming to exceed 21st-century customer expectations. I am excited about the prospect of contributing to your company and helping elevate the customer service experience in today's digital landscape. By aligning my skills with the demands of 21st-century customer service, I aim to contribute to a team dedicated to elevating the customer experience and maintaining high levels of satisfaction in a digitally connected world.
Education
UNIVERSITY OF PORT HARCOURT, RIVERS STATE
2016 - 2020
B.Sc. in Mathematics and Statistics
Second class (Lower Division)
Skills
Problem Solving Skills, Interpersonal Communication Skills, Troubleshooting Skills, Attention to Details, Empathy Skills, Microsoft and Excel Skills, Analytic Skills, Decision Making Skills, Effective Team Player.
Experience
NEW EDGE FINANCE LIMITED. IKEJA, LAGOS
01/06/2023 - Present
Customer Service Representative
*Resolve customer complaints via phone, email, live chat and social media.
*Managed customer inquiries and issues through various communication channels, consistently achieving high levels of customer satisfaction.
*Implemented efficient and organized workflows, utilizing digital tools to streamline processes and enhance service delivery.
*Collaborated with cross-functional teams to address complex customer concerns, ensuring a holistic approach to problem resolution.
*Performing administrative tasks
FERSCOAT NIGERIA LIMITED, LAGOS STATE
01/11/2022 - 31/05/2023
Customer Service Representative
* Resolve customer complaints via phone, email, live chat and social media.
* Sell company products and services.
* Take payment information and other pertinent information.
* Suggest solutions when a product malfunctions.
* Escalate
JIJI.NG, LAGOS STATE (HYBRID)
04/08/2021 - 31/10/2022
Customer Service Representative
*Resolve customer complaints via phone, email, live chat and social media.
*Managed customer inquiries and issues through various communication channels, consistently achieving high levels of customer satisfaction.
*Implemented efficient and organized workflows, utilizing digital tools to streamline processes and enhance service delivery.
*Collaborated with cross-functional teams to address complex customer concerns, ensuring a holistic approach to problem resolution.
*Performing administrative tasks
GOLDEN NEW LIFE DYNAMITE (GNLD)
01/08/2017 - 31/05/2020
Sale Representative
*Greet and direct customers
*Provide accurate information (e.g. product features, pricing and after-sales services)
*Answer customers’ questions about specific products/services
*Manage returns of merchandise
*Inform customers about discounts and special offers
*Provide customer feedback to the Store Manager
*Stay up-to-date with new products/services
GOLDEN NEW LIFE DYNAMITE (GNLD)
01/09/2015 - 31/07/2017
Marketer
*Develop effective marketing and sales campaigns management
*Help create customer research databases
*Analyze research to target the best audience and maximize reach
*Identify, study, and test market patterns and trends
*Research competitors
*Assist with product development and pricing strategies
*Work to enhance organization's brand identity
*Track and record project results and amend marketing measures
*Meet and coordinate with marketing director on a regular basis
*Collaborate with other marketing team members
Reference
On Request -
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