Customer Service Account Manager

Andre l. Glover

***** ******* ******* ** ***** 313-***-**** ***********@*****.***

Objective

Looking for a full time opportunity where I can grow and utilize my many years of customer service experience.

Experience

Infinity Farmington Hills MI November 2017 - Present

Adwords Account Manager / Google Account Executive

●Contacting business owners with different ways to push their business out to the public to get them the exposure that they need to be successful.

●Building Profiles and Marketing Ads

●Transferring clients to the proper departments

●Providing great customer service

●Verbal and Written communication with clients

●Signing Clients up for the Google Guarantee Program

●Managing Adword accounts

S&P Data Troy MI January 2015- October 2017

Sales Representative Assistant Trainer

●Outbound cold calling for business to business sales

●Set up and update customer accounts

●Provide exceptional customer service

●Create packages and accounts for new and current customers

●Communicate with customers via email

Direct Dialog Troy MI November 2012-January 2015

Coach Great Call Account

●Encourage associates through motivation (Responsible for 12-15 employees)

●Maximize advocate productivity (i.e. Tracking statistics, create action plans)

●Coaching and training sessions for advocates

●Team consistently maintenance high quality assurance scores, retention rates, and hit sales performance

Shift Leader & Supervisor Great Call Account

●Monitor call queue, advocate adherence, and service levels

●Floor support assistance

●Side by side call monitoring and coaching

Customer Engagement Advocate Great Call Account

●Retention Specialist

●Consistently provided excellent customer service

●Resolve customer inquires and issues

●Promote & up-sell products and services

●Exceeded sales goals monthly

Health Alliance Plan Detroit MI August 2011-May 2012

HMO Client Services Specialist

●Assisted members with inquiries, complaints, and concerns related to health care coverages

●Investigated and researched complaints providing expedient resolutions

●Maintained company goals and statistics

●Provided outstanding customer service

Associated Customer Services Southfield MI November 2007- July 2010

Sales Associate

●Soliciting donations for charities (i.e. The Breast Cancer Foundation, Veterans Foundation)

●Outbound cold calling

●New employee trainer

Education

Pershing High School Diploma Detroit MI 1994

Ferris State University General Studies Big Rapids MI 1997

Dialogue University Leadership Troy MI 2014

Envision-U Corporate Leadership Participant Troy MI 2014

Awards and Acknowledgements

●Top salesman of the Year Award

●Employee of the Month Award

●Generated over $1million in collections

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