AVITA WILLIAMS
** **** ****, ***. **, Brooklyn, NY 11201 · 252-***-****
ad5tp4@r.postjobfree.com
EXPERIENCE
**/**/****-*/**/2022
OPERATING ROOM SCHEDULER, NORTHWELL HEALTH DIVISION OF NEUROSURGERY
Worked in a fast-paced environment to schedule various procedures for multiple doctors
Overseen the physicians schedule to ensure that all procedures were done in a timely matter
Acquired necessary authorizations as well as, history and physicals, results of lab testing and verified everything was up to date
Delivered exceptional customer service to all existing and prospective patients during in- person meetings and/or though the use of multi-line phone systems.
12/20/2018 – 12/13/2021
OFFICE SUPERVISOR/MEDICAL ASSISTANT, Spine & Pain Institute of NY
Oversee 3 locations with staff to promote office efficiency and timely patient visits (telehealth, in-person)
Collaborate with MDs/NPs/PAs/Mas to foster successful patient outcomes
Educate patients on pre-operative/post-operative protocol after spinal procedures, including SCS
Schedule patients for spinal procedures, including SCS; obtain authorizations and referrals in a timely manner
Perform post-operative follow-up calls to document patient wellness (in case further follow up is necessary)
Collected blood samples and prepared them for lab testing
Ensure donor confidentiality
Establishes and maintain donor files in EMR system in an organized and competent manner
06/2018 – 12/2018
CALL CENTER REPRESENTATIVE, King teleservices
Manage high-volume number of calls while directing and documenting accordingly
Assisting customers on individual inquiries in a timely and efficient manner
04/2017 – 05/2018
HOME HEALTH AIDE, Private Duty Care
Assisted patients with personal care services, post-surgical wound care
Facilitated patients to and from medical appointments and hospital visits
Provided housekeeping, laundry services, wound care, grocery shopping services
05/2016 – 04/2017
CERTIFIED NURSING ASSISTANT/MEDICAL TECH, Helping Hands Family care
Accomplished patient care duties for high-risk patients including, but not limited to, wound care, grooming, bathing, medication administration, etc.
Accompanied patients to and from medical appointments and facilitated scheduling
Instructed patients on daily physical therapy routines
Charted all interaction and medication administration including vital signs, immunization records
Assisted in wound care treatment
12/2012 – 05/2016
CERTIFIED NURSING ASSISTANT, Willow Creek Nursing and Rehab
Accomplished patient care duties for high-risk patients including, but not limited to, wound care, grooming, bathing, medication administration, and the like
Accompanied patients to and from medical appointments and facilitated scheduling
Charted all appropriate interaction and medication administration
EDUCATION
08/2018 - 2020
MEDICAL ASSISTANT PROGRAM, Allen School of Health Sciences
Certified in CPR
Registered as MA and Phlebotomy Technician
SKILLS
Highly proficient in documenting patient histories and pathologies while adhering to HIPAA guidelines
Enhanced customer service skills and ability to multitask in a face-paced, diverse environment without sacrificing patient care
Immense exposure to pain patients and SCS patients, resulting in a deep understanding of their unique needs of such population
Ability to efficiently delegate tasks within care team and staff members
Strong skill set in functioning within a care team and ensuring positive patient outcomes
REFERENCES AVAILABLE UPON REQUEST.