General Manager Dedicated Transportation

JAMES W. MODLIN, JR.

**** ******* ***** • Huntingtown, Maryland 20639 • 443-***-**** • ad5tp2@r.postjobfree.com

Accomplished and dedicated transportation professional with experience in planning, developing, and implementing solutions that facilitate corporate growth. Self-motivated with diverse credentials, which combine solid and tactical leadership expertise with a strong business background, an ability to work collaboratively, and a commitment to achieving corporate goals. Demonstrated ability to develop and implement strategic plans to ensure growth. Reputation for consistently meeting the most challenging organizational goals with unequaled success. Ability to reengineer processes and streamline operations to ensure maximum efficiency.

Leadership/Motivation/Teamwork

Cost Containment and Budgeting

Strategic Business Planning/Analysis

Company/Operations Development

Communication/Interpersonal Skills

Process and Program Development

Staff Training/Development

Contract Management

Strong Trapeze Software Skills

Technical Proficiencies: Microsoft Office Suite • Quick Books • MS Outlook • Grey Hawke MDC • Hastus • Trapeze ITS • Trapeze COM • Fare box/Headway Sign Integration • Siemens Transit Master/AVL

PROFESSIONAL EXPERIENCE

GENERAL MANAGER, Transdev Services, Inc., Hyattsville, MD, April 2022 to Present

Manage the MetroAccess paratransit operation, which consists of 300 vehicles and transport cars on 210 routes and over 1200 patrons daily. Oversee all aspects of run cutting, roster building, bid picking for union operators, and entries for the in-house software system.

Provide influential leadership, coaching, and mentorship to a team of over 400 operators and 92 maintenance, operations, and administrative staff members and facilitate training programs to maximize the potential of staff; delegate assignments and foster a positive environment to drive morale, productivity, and performance.

Develop and manage $42M annual capital and operating budgets and plans, provides ongoing monitoring of results and achievements of targets. Responsible for attainment of business and financial objectives and asset management, lead direct expense reduction initiatives; develop and execute effective strategies to maintain internal financial control.

Manage compliance with labor contracts and ensures cost beneficial resolutions regarding labor/employee grievances. Maintain Equal Employment Opportunity compliance and reporting.

Ensure that safety-related Company policies and procedures are adhered to within assigned area.

Establish performance goals, monitor performance, and conduct annual performance reviews, MIP, and salary reviews. Plan and coordinate strategic manpower and maximize efficiency of labor expenditures.

Identify areas for training improvement within the division. Report findings to the Regional Vice President and other members of senior management.

Manage relationships with senior management and employees, externally with customers, suppliers, and contractors, industry associations, the community, politicians, regulatory agencies, and the media.

Ensures that maintenance programs are completed timely and efficiently and manage OSHA compliance.

Ensures that area compliance with all safety training/standards and requirements to include drug and alcohol training/testing.

Develop bid workups and analysis and participates in the bid process.

Prepare necessary reports and ensures senior management and support staffs are informed on business issues and pertinent matters.

Key negotiator for contract negotiations. Ensure compliance of the Collective Bargaining Agreement.

Maintain an ongoing knowledge of industry practices and trends as they relate to operations at the depots.

GENERAL MANAGER, Transdev Services, Inc., Lorton, VA, 2018 to 2022

Managed the WMATA fixed route operation, consisting of over 110 buses on 50 routes and over 13,000 patrons daily. Oversaw run cutting, roster building, bid picking for union operators, and entries for the in-house software system.

Provided influential leadership, coaching, and mentorship to a team of over 500 operators and maintenance, operations, and administrative staff members and facilitated training programs to maximize the potential of staff; delegated assignments and fostered a positive environment to drive morale, productivity, and performance.

Managed and maintained the Company’s $30M budget, P&L’s and business plan; control and contain costs; led direct expense reduction initiatives; developed and executed effective strategies to maintain internal financial control.

Managed multimillion dollar operations and developed strategies for efficient run cutting, problem resolution, revenue optimization, and performance enhancement.

Worked closely with multi-level government agencies to achieve continual contract compliance and implement new service improvement, instrumental in the renewal of major multi-year contracts.

Represented Transdev at client meetings concerning issues of passenger management, route scheduling, billing, maintenance, operator issues and general logistic matters.

Collaborated with the safety department to ensure compliance with federal, state, local, and company regulations, and to minimize and mitigate risk.

Led talent acquisition initiatives for the department; screened, interviewed, hired, developed, and retained top talent, coordinated, and led orientation programs and managed human resources duties. Key negotiator for contract negotiations. Ensure compliance of the Collective Bargaining Agreement.

ASSISTANT GENERAL MANAGER, Transdev Services, Inc., Forestville, MD, 2012 to 2018

Directed the operations of the department, which consisted of 95 buses on 28 routes and over 13,000 patrons daily. Oversaw run cutting, roster building, bid picking for union operators, and entries for the in-house software system. Prepared, calculated and processed employee payrolls. Provided influential leadership, coaching, and mentorship to a team of 230+ employees and facilitate training programs to maximize the potential of staff; delegated assignments and foster a positive environment to drive morale, productivity, and performance.

Managed and maintained the Company’s $23M budget, P&L’s and business plan; controlled and contained costs; led direct expense reduction initiatives; developed and executed effective strategies to maintain internal financial control.

Managed multimillion dollar operations and develop strategies for efficient run cutting, problem resolution, revenue optimization, and performance enhancement. Reduced overtime by 8% for a fixed route operation with efficient run cutting, without sacrificing quality, customer service or performance. Improved on-time performance by 2% over last two years.

Worked closely with multi-level government agencies to achieve continual contract compliance and implement new service improvement, instrumental in the renewal of major multi-year contracts.

Represented Transdev at government client meetings concerning issues of passenger management, route scheduling, billing, maintenance, operator issues and general logistic matters. Led fare reconciliation project, which reduced fare revenue variance from 16% to less than 1%.

Collaborated with the safety department to develop new safety programs to achieve compliance with federal, state, local, and company regulations, and to minimize and mitigate risk.

Led talent acquisition initiatives for the department; screened, interviewed, hired, developed, and retained top talent, coordinated, and led orientation programs and manage human resources duties. Handled labor contract negotiations. Successfully implemented an attendance policy for the Operators, which has decreased absenteeism and call outs by 10%.

OPERATIONS TRUCKING MANAGER/CSM, Chaney Enterprises, Waldorf, MD, 2004 to 2012

Directed and managed all product deliveries for an aggregates and ready-mix delivery operation of 20 remote locations, which delivered $280,000,000 in product annually. Supervised, coached, mentored and evaluated 140+ professional delivery operators, 140+ independent contractors, and over 10 customer service professionals; planned and coordinated daily workflow and delegated assignments. Fostered a positive and productivity-driven work environment which increased employee accountability and performance.

Managed the company’s P&L’s, budget, and expenditures for all deliverables.

Recognized for improving on-time delivery percentages from 83% to 92%, resulting in a significant increase in customer satisfaction and retention; delivered first class service and exceeded client goals.

Managed the customer service operation which accepted 500 to 600 calls daily; oversaw dispatch activities for 100 concrete mixers while maintaining on-time percentages of 90% to 94%

Restructured the underperforming operations and led the company to achieving profitability within a short period of time; identified and capitalized on opportunities for growth and maximize profitability.

Additional Professional Experience:

Operations Manager, Diakon Logistics (Marlo Furniture Account)

Operations Manager, ADF North, LLC

Operations Supervisor, UPS

EDUCATION and CREDENTIALS

Education and Professional Development Training:

Associate of Science degree, Charles County Community College

FEMA 100 / 200 / 800 / 700 Certifications and Training Programs

References Furnished Upon Request

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