Director of Operations- Hospitality
Resume:
THERESA L.
BOVA
Indian Trail, NC *****, 484-***-****, ad5to8@r.postjobfree.com
Dear Mr. Sir or Ma’am,
Thank you for taking the time to view my resume! You have already proven to be a risk taker, with a visionary approach to selecting candidates. You see the value in placing people who know how to hustle and show up every day ready to win. You know that a company is only as good as the people who work to build it. Because of this, I am excited to be considered worth your attention.
As outlined in my attached resume, I have extensive experience building and managing teams and growing sales. I have an impeccable record of guiding budget planning initiatives, developing market strategies, increasing market share and profitability, and building highly productive teams. Most notably, I have opened over a dozen different restaurants including a pub, coffee shop, bistro, casual and fine dining concepts. I spent eight years managing a private club with a high- earning clientele where I led a complete reimagining of their dining concepts in a way that was unprecedented for the company.
I am well known for staying current on market trends and can deftly identify new opportunities for growth. I work collaboratively with the executive team to ensure optimal performance at all levels, ensuring consistent revenue growth, annually. As a former Executive Chef, I have had the opportunity to gain unfiltered leadership experience working in one of the most diverse work forces in America where I ‘ve learned to never underestimate the power of a good sense of humor in business. I would love the opportunity to work for a brand that welcomes creativity, tenacity, and grit. When we have the opportunity to speak, let’s discuss your vision for this position and how I can make an immediate impact on the performance of their team. I look forward to speaking with you at your convenience.
Yours sincerely,
Theresa L. Bova
ad5to8@r.postjobfree.com
THERESA L. BOVA
Indian Trail, NC 28079 484-***-**** ad5to8@r.postjobfree.com
PROFESSIONAL SUMMARY
Organized and innovative leader bringing significant background in high-level management positions. Focused on operational management and transformational leadership. Always looking for opportunities to enhance internal systems, workflows, and logistics. Dedicated to continuous improvement and passionate about staff development.
SKILLS
Process Improvements
Organizational Development
Growth management
Operations Management
Budgeting and Forecasting
Financial Analysis
Performance Metrics
Training and Development
Data Analysis
EXPERIENCE
GRAMSTAD GROUP CHARLOTTE, NC
REGIONAL SALES MANAGER May 2023 - Current
ACCOUNT EXECUTIVE November 2022 – May 2023
Established business relationships and identified need- based services.
Resolved client concerns quickly by identifying solutions that meet their needs. Increased client satisfaction by 18%
Developed and led a team of 20+ agents, facilitating hiring, onboarding, and training. Maintained ongoing support for all team members.
Exceeded sales targets by assigning actionable team goals and ongoing mentorship. Increased internal employee promotions by 20%.
Co-ordinated with internal departments to ensure smooth project execution.
Negotiated contracts, pricing, and terms with clients and acted as point of contact to ensure satisfaction of product and services. Maintained 90% close-rate.
ACTS RETIREMENT LIFE COMMUNITIES MATTHEWS, NC
DIRECTOR OF CULINARY AND NUTRITION SERVICES
January 2015 - August 2022
Rehabilitated large department of over 200 employees resulting in the lowering of turnover by 22%.
Conceptualized and led the design of five separate restaurant concepts. Developed standardizations for future openings.
Encouraged innovative leadership and strategy for improved systems and procedures. Lowered food costs by 2.8% and raised sales by 4%.
Established goals, objectives, and benchmarks for departmental performance. Lowered labor by 3%.
Managed budgets and allocated resources to effectively meet company priorities. Consistently met or exceeded company targets. Consistently maximized yearly bonus potential.
Ensured compliance with county health department and alcohol beverage control board regulations through regular audits of procedures and documentation. Maintained County Health and Sanitation score of 99% or better.
LEGAL SEA FOODS RESTAURANTS PHILADELPHIA, PA
REGIONAL DIRECTOR OF OPERATIONS October 2011 - June 2014
GENERAL MANAGER August 2007 – October 2011
ASSISTANT GENERAL MANAGER December 2005 – August 2007
Provided ongoing support to the business development function to recruit and retain manager and senior manager level employees. Increased internal promotions district-wide by over 50%.
Worked closely with unit managers to identify areas of improvement and strategize actionable solutions.
Operationalized annual work plans in accordance with business budgets to ensure timely completion of financial and operational objectives.
Provided coaching, direction, and leadership support to team members to achieve desired business and customer results.
Analyzed operational processes and made recommendations to ensure outstanding customer success. Increased customer satisfaction scores over 20% with consistent increase year after year.
Exceeded corporate financial objectives related to profitability and budget adherence, applying stringent cost controls. Maximized 120% bonus potential for ALL managers each quarter.
HOULIHAN’S RESTAURANTS PHILADELPHIA, PA
GENERAL MANAGER January 2003 - December 2005
KITCHEN MANAGER June 2002- January 2003
SERVICE MANAGER
WILLIAM PENN INN GWYNEDD, PA
November 2000 - June 2002
EDUCATION
Associate degree
EASTERN UNIVERSITY ST, DAVIDS, PA
November 2021
Associate degree - Culinary Arts
CULINARY INSTITUTE OF AMERICA, NY
June 2000
AFFILIATIONS
INTERNATIONAL SOCIETY OF PROFESSIONAL WOMEN 2020-Present
Spend minimum of 20 hours per month actively participating in workshops, networking, and securing charitable funds through cold calls and list leads. Act as a mentor for new inductees, offering professional advice and career mentorship.
GIRL TALK FOUNDATION 2019-Present
Member of active board to design and execute annual Pass the Purse charity tea. Revenue generation for Girl Talk campaigns; planning and executing large scale events and smaller introductory experiences to recruit career mentors for at-risk teens.
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