Customer Service Accounting Clerk

ALEXANDER COLEMAN

**** ***** ******** *****, *** #4 Memphis, TN 38128 · 901-***-****

**************@*****.***

Enlightened, organized professional seeking gainful employment! Has experience in Sales, Accounting/record-keeping, Customer Service, Leadership roles, and Security. Agile and adaptable staff leader with stellar work history. Certified in Accounting Clerk skills. Forward-thinking with diplomatic communication style focused on maximizing productivity and satisfaction.

EXPERIENCE

DATES FROM 07/31/23 - PRESENT

NIKE NASOC SECURITY SPECIALIST, INTER-CON SECURITY

MONITOR SURVEILLANCE SYSTEMS FOR NIKE MID-SOUTH DISTRIBUTION CENTERS.

RESPOND TO FACILITY ALARMS AND EMERGENCIES, BOTH INTERNAL AND EXTERNAL.

RESPONSIBLE FOR MONITORING LIFE SAFETY SYSTEMS AND DISPATCHING SECURITY OFFICERS TO ENSURE THE SAFETY OF GUESTS, NIKE EMPLOYEES, AND VENDORS.

ANSWER TELEPHONE CALLS, RESPOND TO INQUIRIES AND REQUESTS AND DISPATCH SECURITY OFFICERS TO CALLS/EVENTS IN A TIMELY, FRIENDLY AND EFFICIENT MANNER.

TRACK EMPLOYEE INQUIRIES, REPORTS AND REQUESTS VIA A MANUAL LOG AND/OR AN AUTOMATED PROPERTY MANAGEMENT SYSTEM

MANAGE KEY DISTRIBUTION AS NEEDED

PERFORM ADDITIONAL DUTIES AND RESPONSIBILITIES IN THE SECURITY DEPARTMENT, AS DIRECTED

DATES FROM 10/15/22 – 07/30/23

SECURITY PROFESSIONAL, CLARION SECURITY INC

SECURING THE PREMISES AND PERSONNEL BY STAYING ON PATROL, MONITORING SURVEILLANCE EQUIPMENT, PERFORMING BUILDING INSPECTIONS, GUARDING ENTRY POINTS, AND VERIFYING VISITORS.

INSPECTING ACCESS POINTS, RESTRAINING TRESPASSERS, AND RESPONDING TO ALARMS AND EMERGENCIES.

FOSTER A SECURE AND SAFE ENVIRONMENT WITHIN THE FACILITY.

DATES FROM 04/05/22 – 10/13/22

STUDENT EMPLOYEE, JOBCORPS

Maintain upmost compliance with rules and regulations regarding trade area. Mentor other students as needed and oversee equipment operations as instructed.

DATES FROM 09/24/21 – 03/29/22

ASSET PROTECTION TEAM LEADER, TARGET

Secure store environment.

Initiated, conducted, and closed all internal and external investigations in compliance with company policy and procedures.

Provided exceptional customer service.

Drove sales and profitability by ensuring a safe end.

DATES FROM 12/4/2020 - 09/11/21

WAREHOUSE ASSOCIATE, MCKESSON

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Managed product staging to efficiently transfer items between receiving, storage, and shipping locations.

Used hand-held devices and RF scanners to help record and monitor inventory levels

DATES FROM 11/8/2019 - 11/17/2020

AUTOMOTIVE SALES CONSULTANT, Chrysler Dodge Jeep RAM

Negotiated purchase prices and explained sales, warranties, and optional products.

Assisted buyers in figuring out qualifications by matching requirements and interests to various car or truck models and discussing financing options

Doing everything I could to ensure a professional car-buying process

DATES FROM 05/20/19 - 06/11/2020

CUSTOMER CARE SPECIALIST, NAVIENT

Defused customer concerns with conflict and problem resolution skills

Verified accuracy of customer account information and updated when necessary.

Helped large volume of customers over telephone every day with positive attitude and focused on customer satisfaction

DATES FROM 01/16/2018 - 11/2/19

ASSISTANT MANAGER, PACIFIC SUNWEAR

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies

Helped with planning schedules and delegating assignments to meet coverage and service demands

Completed regular inventory counts to verify stock levels, assessing needs, and maintaining current knowledge of consumer preferences, etc

2

EDUCATION

APRIL 2022 – OCTOBER 2022

ACCOUNTING CERTIFICATION, DR. BENJAMIN L. HOOKS JOBCORPS CENTER

300+ hours of work-based technical training

AUGUST 2015 – MAY 2019

DIPLOMA, BOLTON HIGH SCHOOL

3.0 GPA at time of graduation

Faculty Honor Roll at time of graduation

OTHER CERTIFICATIONS

IC3 Certification, July 2022 – Computing Fundamentals

OSHA 10 hour general safety Certification, July 2022

SKILLS

Communication

Computer Literacy

Bookkeeping

Management/Leadership

Data Analysis

Decision-making

Problem-solving

Adaptability

ACTIVITIES

Interested in Information Technology, Business Finance, Culinary, Automotive, Law Enforcement, and Security. Will be pursuing a degree in the near future.

REFERENCES

Available upon request.

Contact this candidate