Customer Service Personal Support

Candice Lawrence

**** *** **. ***** ***. *** ad5tm9@r.postjobfree.com, 813-***-****

Professional Summary

Independent, Well-organized self-starter with proficient knowledge of computerized charting in addition to Microsoft, Excel,

PowerPoint, Word; all skills which can be very beneficial to your company.

Skills & Abilities

Skills

Ability to deal professional, courteously and tactfully with the public and coworkers

Ability to multi-task, follow through and re-prioritize well to meet deadlines

Exceptional customer service skills even in argumentative situations

Ability to read, write and communicate effectively with others

Exceptional attention to detail

Professional Experience

Home Care Assistance - Care Giver 2022 - Present

Provide personal support

Arrange client medication

Including overnight stays

Provide companionship

Home Instead Senior Care – Care Giver 2014 – Present

Perform daily housekeeping task including changing bedding and laundry

Provide personal support services like preparing my clients meals

Arrange client medications on an easy to follow the schedule and laid out to be taken

Complete errands such as grocery shopping with the client or on their behalf

Including overnight stays for some patients who require special care

Provide Companionship clients need for emotional wellbeing

Bank Of America – Mortgage Affiliate 2012 -2014

Verifying mortgage documentation in preparing them for Mortgage processing

With diligence and detail through verifying loan documentation, including borrower information name

Ensured all files were complete prior to hand-off with coordinated effort within other departments

The Westin – Service Express Operator 2011 – 2012

Process guest arrivals and departures including all necessary payments

Oversaw guest registration and reservations and other clerical duties with a focus on quality and courtesy

Solid experience in accounting functions such as account Payable/Receivable and auditing

Recorded guest comments or complaints referring customers to managers as necessary

Meditech – Internship 2011

Completed medical claims by determining the amount of coverage a customer should receive and remain in constant contact with the medical facilities providing services to determine accuracy of claim

Assisted nurses with various duties, which includes; assisting in patient triage

Hampton Inn – Assistant General Manager 2002 – 2011

Overall financial oversight and support of the accounting function

Ensuring ongoing development of my team (e.g., one on one coaching, providing stretch assignments, etc.)

Contributes to the successful development of the Hotel Staff

Onboard inventory management and meeting the food and alcohol budget

Education:

Degree - Date Earned – School

Medical Assisting Certificate – 2011 Meridian Career Institute- Tampa, FL.

GED 2010 Lions Academy High School - Sarasota, FL,

Claims and Billing Diploma – 2005 At-Home Professions - Co

Program Business Management Diploma – 1986 Sarah's Secretarial College- Trinidad and Tobago

Business Certificate – 1985 Mucurapo Senior High School- Trinidad and Tobago

Addition:

Member of the National Honor Society – Alpha Beta Kappa

CPR Certified

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