Professional summary
Customer Service Specialist with 10+ years of experience in various Call Center environments. Hard working, energetic, and self-starting professional with exceptional work ethic. A problem- solver and good listener who is resourceful and detail-oriented. Courteously communicates with customers and handles stressful situations professionally and effectively. A fast learner and team player who consistently delivers high-quality service. Employment history
RDI Corporation Customer Service Rep/Delivery Las Vegas, NV Jun, 2017 - Feb, 2019
Responsibilities:
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Maintain logs of activities and completed work.
• Refer unresolved customer grievances to designated departments for further investigation.
• Compile, sort, and verify the accuracy of data before it is entered.
• Locate and correct shipping errors, file claims as well as reshipped damaged or lost items.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaint Ensure prompt and accurate delivery of products to customers Provide excellent customer service by promptly and effectively responding to customer inquiries and resolving their problems.
Journeys Community Services LLC Personal Care Aide Las Vegas, NV Mar, 2019 - Dec, 2019
Responsibilities:
• This role consisted of me providing personal care services to clients and assisting them with activities of daily living.
• Administered medication as directed
• Assisted with meal preparation and feeding
• Maintained a clean and safe environment
• Provided companionship and emotional support
• Collaborated with healthcare professionals to develop and implement care plans
• Documented client progress and reported any changes or concerns to supervisor Quest Software Roadside Assistance Las Vegas, NV Oct, 2019 - Dec, 2020
Responsibilities:
• Developed and maintained strong relationships with vendors and service providers to ensure prompt and reliable roadside assistance services.
• Coordinated with towing companies to ensure timely response to customer roadside assistance requests.
• Maintained a database of relevant contact information for towing companies and service providers to ensure quick and efficient response to customer roadside assistance requests. Sitel Tech Support Las Vegas
Jun, 2013 - 2014
Responsibilities:
• Providing technical assistance and support to customers using computer systems, software, and hardware
Develop and maintain technical documentation for troubleshooting common issues and providing step-by-step instructions for resolving them. Developing and maintaining a comprehensive knowledge of the company's products and services to effectively troubleshoot and resolve customer issues Delivering exceptional customer service and ensuring customer satisfaction through efficient and timely resolution of technical issues
Coordinating with other departments to ensure timely resolution of customer issues Skills
Customer Service (Expert)
Check to ensure that
appropriate changes were
made to resolve customers'
problems (Skillful)
Keep records of customer
interactions or transactions,
recording details of inquiries,
complaints, or comments, as
well as actions taken (Expert)
Maintain logs of activities and
completed work
Managed a multi-line phone
system, answered and
screened phone calls
Refer unresolved customer
grievances to designated
departments for further
investigation
Compile, sort, and verify the
accuracy of data before it is
entered
Locate and correct data entry
errors or report them to
supervisors
Communicate with
customers, employees, and
other individuals to answer
questions, disseminate or
explain information, take
orders, and address
complaints
Call Center
Operate multi-line telephone
to answer, screen, or forward
calls, providing information,
taking messages, or
scheduling appointments
File and maintain records
Obtain customer information
such as name, address, and
payment method, and enter
orders into computers
Hear and resolve complaints
from customers or the public
Schedule appointments and
maintain and update
appointment calendars
Explain products or services
and prices, and answer
questions from customers
Recommend products to
customers, based on
customers' needs and
interests
Daisy Jackson
Customer Service Specialist
3815 Starfield Lane
Las Vegas, NV 89147
ad5tlg@r.postjobfree.com
Employment history
Journeys Community Services llc Personal Care Aid Las Vegas Oct, 2022 - Present
Responsibilities:
Implement creative activities to promote emotional well-being and social interaction among clients
Provide support and companionship to individuals through engaging conversations and active listening, fostering a sense of connection and well-being. Assist individuals in developing and maintaining personal hygiene habits to ensure their comfort and well-being.
Education
High School Diploma Cheyenne High School Las Vegas, NV 2006 - 2010
Skills
Record names, addresses,
purchases, and reactions of
prospects contacted
Customer Service
Rep/Delivery
Personal Care Aide
Office Manager
Tech Support
Problem Resolution
Social Perceptiveness
Clerical, Admin/Scheduling
Time Management
Service Orientation
Written Comprehension
Problem Sensitivity
Multi-Line Phone System
Critical Thinking
Delivery, Ordering
Active Listening
Team player
Fast learner
Problem-solver
Effective communication
Data accuracy verification
Problem-solving
Teamwork
Resourcefulness