Customer Service Shift Supervisor
Resume:
SHADRAC ADRIEN
Irvington, NJ *****
ad5tit@r.postjobfree.com
SUMMARY
Reliable, service-focused candidate with an exceptional record for providing excellent custumer service. Experienced in managing and performing administrative and support tasks. Knowledgeable of legal and safety issues.
Skills
Excellent verbal and written communication skills
Working effectively both indepent and colaboratively
Ability to think clearly and make critical decisions under pressure
Effectively on tight deadlines
Superior customer service skills and professional demeanor
Flexible to work different shifts, including weekends, and holidays
Knownedgeable of security procedures, policies and practices
Detail oriented
Outstanding work ethic
Well maintain confidentiality
Proficient in Microsoft Word, Publisher, Power Point
Effective in CCTV suvellience
Strong problem-solving skills.
Professional Experience
PRO COPS SECURITY LLC, NEWARK, NJ
SHIFT SUPERVISOR, 2023 to Present
Make sure well-trained security staffs are on duty at all times
Maintain full accountability for managing all aspects of smooth day-to-day operation.
Maintain safety and security activities in accordance with organizational goals and objectives.
Maintain a constant alertness for indicators of unusual or abnormal conditions.
Patrol the interior and perimeter of the facility to observe and identify potential safety, security risks or undesirable conditions.
ALLIED UNIVERSAL, SUMMIT, NJ
SHIFT SUPERVISOR, 2019 to 2023
Ensure all posts are staffed with qualified, trained personnel.
Conduct random and regularly scheduled site visits on a regular basis to assess the status of operations and what issues need to be addressed.
Meet regularly with employees to assess satisfaction and identify any issues, problems or opportunities to improve the site.
Create officer post/shift schedules; process payroll (normal and special coverage).
Conduct audits, identifying issues and developing corrective action plans to ensure compliance with applicable safety, health and environmental regulations.
SECURITAS, EDISON, NJ
SECURITY OPERATION CENTER OPERATOR, 2018 to 2019
Ensure that the facility is provided with high-quality security services to protect people and property
Communicate effectively with the security and safety teams at the facility to assure business continuity
Monitor closed circuit television systems and alarms
Report safety concerns, security breaches and unusual circumstances both verbally and in writing
Maintain awareness of and familiarity with the site-specific operations performance manual and post orders
LIMONETTE TAX & FINANCIAL SERVICES, IRVINGTON, NJ
ADMINISTRATIVE ASSISTANT, 2009 to 2020
Staff recruitment.
Develop and built client relationships.
Acts as a CSR when required, recruits, selects, interviews field staff employees.
Provide administrative support to the President of both tax division and financial division.
Maintain and update files personal and departmental file and inquiries.
Complete special projects and other duties directed by the president.
Receive and distribute mail and telephone calls.
Education
COLUMBIA HIGH SCHOOL, MAPLEWOOD, NJ
HIGH SCHOOL DIPLOMA 2004 to 2008
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