Call Center Project Management

KATE CHAISANGRITH

650-***-**** ~ ad5tii@r.postjobfree.com

~ Top performing Sales/Call Center/Project Management ~

CAREER OBJECTIVE:

I am a dynamic, energic sales professional who is self-driven, results-oriented with a positive outlook, a clear focus on high quality and business profit. As an employee I am committed to quality and continual improvement. I aspire to utilize my strong sales, oral communication and persuasion skills through an advancement of my career in sales and management. Positive and enthusiasm and full of energy by nature. Ability to work in high pressure, short deadlines with targeted KPIs in ambiguous environments.

Professional Sales:

·Senior Management: 7 years (2015-Present)

·Middle Management: 4 years (2010-2014)

·Sales individual distributor: 3 years (2008-2010)

Top Skills:

oSales Management

oPeople Management

oProject Management

oNegotiation

oInterpersonal Skills

PROFESSIONAL EXPERIENCE:

Floordesign rugs - San Francisco California,USA.

ASSISTANCE SALES ASSOCIATE AND SUPPORT Jan 2023- Present

Direct Report to the Principal.

• Providing assistance to management team members and executive as need

• Handling all inventory system such as pricing and stock system

•Creating new tagging and monitoring in the quick books system

•Answering customer’s inquiries, ordered samples and following up with customers about their order status

•Managing all new coming Rugs and Carpet samples, Labeling, Pricing, status update

•Coordinate with the mills for pricing, timeline and delivery.

•Compiling a daily list of deliveries and shipment duties

California Carpet. - San Carlos California, USA.

SALE ASSOCIATE June 2022- Dec 2022

Direct Report to the General manager.

Sales Individual distributor (B2C and Commercial Channel)

·Report to the General Manager of the company in planning and implementing strategies for B2C and Commercial

·Assisting at the showroom for walk-in clients and support all showroom products such as HARDSURFACE or CARPET

·Cold calling and making appointments with Designers and Realtors to visit the showroom

·Answering calls and responding to questions positively and professionally

·Coordinate with Sales Representatives working on client projects

·Built up the new business from walk-in clients and reference clients

·Working closely on client projects and provided advice as needed

·Maintain the sales performance goals and statistics

German Standard Wooden Flooring - Bangkok, Thailand.

SENIOR SALES MANAGER Feb 2020- Dec 2021

Direct Report to the President:

Responsible for 10 team members.

·Responsible for planning and implementing strategies through sales presentations, product training and joint meetings with management team including, stock manager, operations team and participate in highly confidential conferences.

·Monitoring and analyzing online and offline Leads B2C and B2B for company projects. Performing strategic planning for closing new business opportunities and managing the entire sales cycle.

·Build and maintain strong relationships and regular communication, motivate, support and lead discussion with independent sales and overall sales team.

·Maintain sales pipeline, deadlines and aim to hitting the company target.

·Humble with ability to embrace feedback and accountability. Willingness to learn in high-pace rapidly changing sales environment.

Direct Asia Motor Insurance - Bangkok, Thailand.

CONTACT CENTRE AND DEVELOPMENT TEAM-LEAD Jan 2019 - Nov 2020

Direct Report to the Sales Director:

Responsible for 15 team members.

·Lead, motivate, inspire and develop team to handle sales and service calls and deliver a great customer experience.

·Focus on the team; put in place performance management systems that coach and support the team to achieve exceptional results.

·Develop and drive a culture that supports coaching, developing and motivating employees to perform at highest service standards.

AIA Insurance - Bangkok, Thailand.

SALES PROJECT MANAGER (CITI Bank /KTC Bank). June 2016 – Sep2018

Direct Report to the Call center Director:

Responsible for 5 team supervisors and 50 team members.

·Responsible for overall performance of outbound Sales Center. Develop, implement and direct initiatives to ensure attainment of revenue targets and key performance indicators, including close rate, lead conversion rate, cancellation, quality assurance, net annual premium paying, also focusing on success and un-success calls both for developing. Monitor and analyze performance; develop and implement new initiatives to improve performance; report results to director.

·Lead a team of 50+ tele sales representatives and five supervisors in member service for spotting fraud and following appropriate processes in support of ordinary life insurance and non-life products.

·Manage total and plan of sales targets and Monitors budget aligning with the Marketing team necessary to ensure achievements of revenue and profit targets and overall strategic plans.

·Partner with Quality Assurance Manager, Support Manager, Training Manager and Recruitment Manager to provide initial and ongoing training for front line staff

United Oversea Bank - Bangkok, Thailand.

INSURANCE SPECIALIST MANAGER. Jan 2016-June 2016

Direct Report to the VP Sales and Distribution:

Sales individual distributor

·Ensure all referred cases are followed up through till contracts.

·B2B with the existing customers and initiate new campaigns.

·Adhere to all financial adviser’s act (FAA) insurance act, banking act and related notice, guidelines, circulars and information papers. Life insurance Association's Member's undertaking and guidelines and UOB relevant policies and guidelines relating to the financial advisory process and selling of life insurance products.

AEGON Direct Insurance Broker - Bangkok, Thailand.

SALE COACH. Jan 2014-Dec 2015

Direct Report to the Call center Director:

Responsible for 10 team members.

·Provide training courses/sales scripts and resources necessary to satisfy sales target.

·Development training programs for sales and training in sales methodology.

·Ensures that all Sales teams meet or exceed all activity standards for prospecting, calls, follow up and closure.

·Conducted regulars coaching and counseling with sales team to build motivation and selling skills.

Cigna Insurance - Bangkok, Thailand.

SALES CALL CENTER SUPERVISOR. Jan 2012-Dec 2014

Direct Report to the Call center Manager:

Responsible for 10 team members.

·Managing and planning for sales targets. Provided coaching to staff in script delivery and improved sales through skill training.

·Lead management, allocation to team members, closely monitoring performance, monitor new lists and contacts., reporting actual progress on daily, weekly and monthly targets.

·Developed team members through on going coaching, weekly, monthly 1:1 meeting, mid-year and annual performance reviews.

QUALITY ASSURANCE SUPERVISOR Mar 2009-Dec 2011

Direct Report to the Quality Assurance Manager.

Responsible for 14 team members.

·Monitor operation of quality assurance team, discovering contentious issues arising from tele-sales operations.

·Endeavoring to create conciliatory environment and expediently resolve the matters.

·Handling customer complaints, investigation with sales supervisor and sales manager in order to rectify the problem and propose the best possible training for the staff.

·Preparing daily reports for higher management, arrange quality voice files for sponsors on a monthly basis. Write monthly KPI reports for all tele sales staff.

TELE-SALES REPRESENTATIVE Mar 2008- Feb 2009

Direct Report to the Sales call center supervisor:

Sales individual distributor.

·Call predetermined leads to proactively sell an assortment of insurance products ranging from accident insurance to health insurance policies.

·Represented company in a professional and courteous manner.

·Consistently surpassed 100% target laid down by the company on monthly basis.

·Awarded with two “Top sales Awards” as well as “The Best of the Best performance Award”.

·As a result of being a top achiever in the company, I was awarded with two incentive overseas trips to Singapore and Japan respectively.

EDUCATION:

Eastern Asia University. Bangkok, Thailand.

Bachelor of Communication Arts (Radio and Television), strong emphasis on Radio and TV Broadcasting.

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