Shift Leader Change Management

Tabitha McCord

Great Management and very good Communication Skills

Waverly, TN 37185

****************@*****.***

+1-931-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Leader

Goodwill Industries - Dickson, TN

July 2022 to Present

• Assisting the store management team in successful operation of Goodwill

• Leading by example

• Problem solving

• Making safe drops

• Opening and Closing the store

• Counting drawers and safe

• Taking deposits to the bank

• Organizing shifts

• Making sure communication is up to par between myself, managers, team mates, and employees Receptionist/Appointment Manager

H& R Block

January 2021 to May 2021

• Greet clients in a courteous and professional manner.

• Match clients with the appropriate tax preparer CPA.

• Manage office flow so clients are taken care of in a timely manner.

• Managed Clients exits so that all services are completed to client's satisfaction.

• Maintain office cleanliness and ensure all CV19 protocols are followed.

• Performed all other duties and request as assigned. Asst. Manager/ Shift Supervisor

Taco Bell

June 2017 to January 2021

• Complete day to day operations with P&L responsibilities, managing daily monetary cash flow

• Process improvement that decreased service times

• Ability to drive KPI improvements through hands on training & mentoring staff

• Success of Change Management when implementing new process / procedures

• Labor management / scheduling coverage of team members for all shifts

• Maintained high level Health/Safety scores through compliance with all safety / food handling procedures.

• Team member performance evaluations, with focus on continual performance improvements

• Managed time and attendance for hourly team members to successfully comply with company policies and requirements

• Managed staff and operations for 2 different locations with the same successful results for Yum Brands Inc. (Corp. parent to Taco Bell /KFC)

Education

Associate in Arts (AA) in Business

University of Phoenix-Online Campus - Phoenix, AZ

June 2017 to Present

Bachelor's degree in Business

Skills

• Safety Training

• Leadership

• Personal Management

• FDA Regulations

• P&L Management

• Inventory Control

• Clerical Duties

• Appointment Scheduling

• Sales Marketing

• Customer Service

• Facility Maintenance

• Next Level Talent Development

• Team Building

• NCR / Wynn Purchase Systems

• MSDS Safety Protocols

• Budgeting

• Management

• Process Improvement

• Human resources management

• Strategic Planning

• Forecasting

• Recruiting

• Team Management

• Performance Management

• Change Management

• Interviewing

• Supervising experience

• Mac OS

• Event Planning

• Conflict Management

• Research

• Computer Networking

• Operations Management

• iOS

• Analysis skills

• Manufacturing

• MRP

• Retail sales

• Windows

• Employee orientation

Contact this candidate